Overall a good option for finding houses in Denmark. Many owners ghost you or reply much later, but I ended up finding my apartment in Aarhus here. Scammers do exist on the site, and I came across... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had to rent a flat for a year before selling it. Boligportal made it easy and I found a lovely single mother with a baby as a tenant. We even generated the contrakt though the site. Can recommend.
Company replied
The best portal with verified landlords - no scammers. I like how the platform also allows streamlined contract-signing process. What could be better is to mark property as rented out (and removed fro... See more
Company replied
The app is great, to be honest, I have no complaints about the website and how it functions. It's aggressive with notifications/emails by defaut, however I think that's actually necessary in Copenha... See more
Company replied
Company details
Written by the company
BoligPortal er Danmarks største online portal for lejeboliger. Siden 1999 har vi sat udlejere og lejere i forbindelse med hinanden og hjulpet hundredetusindvis af danskere videre til et nyt hjem. Vores kundeserviceafdeling sidder klar ved telefonen og/eller tasterne hver dag kl. 9-21 for at hjælpe dig, hvis du har spørgsmål. Vi svarer også alle anmeldelser her på Trustpilot, da vi sætter pris på al slags feedback og altid tilstræber en konstruktiv dialog på baggrund af vores brugeres oplevelser, succes'er og udfordringer. Som du kan se under "BoligPortal aktiviteter" længere nede på siden rapporterer vi meget få anmeldelser - og altid kun hvis de efter vores skøn strider imod Trustpilots retningslinjer. Ønsker du at komme i direkte kontakt med os, kan du se vores kontaktoplysninger herunder.
Contact info
Paludan Müllers vej 40B, 8200, Aarhus N, Denmark
- 70 20 80 82
- info@boligportal.dk
- www.boligportal.dk
3.9
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Predatory Subscription auto renewal
November 1, 2026
Unprompted review
Reply from BoligPortal
Hi Romain,
We are sorry that the renewal left you with this impression. Our subscriptions renew automatically until cancelled, and both the renewal terms and subsequent price are shown before purchase. We aim to make these conditions clear and transparent to all customers.
/Clara, BoligPortal
Advertisement
They overcharging you for access to…
They overcharging you for access to informations that should be free. The fact that this is even legal is a mystery to me. Also don’t forget to unsubscribe or they will charge you 399 kr per month non refundable.
October 30, 2026
Unprompted review
Reply from BoligPortal
Hi Lenny,
We are sorry that you did not feel the price reflected the value of the service. The subscription provides access to contact landlords and supports the operation, development and safety of the platform.
Subscriptions renew every 28 days until cancelled, and both the renewal and price of 399 DKK are shown before purchase. They can be cancelled at any time to prevent future charges.
We regret that BoligPortal left you with a negative impression.
/Clara, BoligPortal
Boligportal made it easy
Had to rent a flat for a year before selling it. Boligportal made it easy and I found a lovely single mother with a baby as a tenant. We even generated the contrakt though the site. Can recommend.
October 23, 2026
Unprompted review
Reply from BoligPortal
Hi Lisa,
I'm so happy to read that you found a lovely tenant on our site and used our cotract feature to create the lease agreement.
Thank you for the nice review and recommendation!
/Clara, BoligPortal
Very useful platform
Very useful platform. I have personally used it and found everything authentic.
October 12, 2026
Unprompted review
Reply from BoligPortal
Hi Quazi,
Thank you for your kind review - it makes us so happy to hear that you've found our platform useful and authentic!
Have a nice day. :-)
/Clara, BoligPortal
They have very good schematic to…
They have very good schematic to "trick" you to pay for another month. It is very tricky to cancel subscription. According to them, unless you receive an email that you cancelled your subscription, it is not cancelled, even though it shows it is cancelled in the app. And they do not pay you back for the months that was supposed to be cancelled and you didnt use at all.
October 8, 2026
Unprompted review
Reply from BoligPortal
Hi Cenk,
Thank you for explaining what you saw in the app. I understand why it would be confusing to see the subscription listed as cancelled and then receive a renewal charge.
I can see that you cancelled your 24-hour introductory offer in September, but later purchased a separate 28-day subscription for DKK 399. This subscription remained active and renewed in October before the cancellation was registered on October 6th, when the confirmation email was also sent.
Unfortunately, I cannot determine why the app should show the subscription as cancelled. Our system does not show a cancellation of the 28-day subscription before the renewal had already gone through. As the new period had already begun, we were therefore unable to refund the charge, even if the subscription was not used during that period.
We are sorry this was not the outcome you had hoped for. You are always welcome to contact us again if you would like us to clarify any part of the subscription timeline.
/Clara, BoligPortal
Advertisement
There are many options on your website
There are many options on your website, and I was able to find an apartment very quickly. However, the options are generally quite expensive.
September 13, 2026
Unprompted review
Reply from BoligPortal
Hi Yeganeh,
We're so happy to hear that you found your new apartment on BoligPortal although you found the options quite expensive.
Thank you for your review!
/Clara, BoligPortal
BoligPortal: Useful, but timing is everything!
BoligPortal is probably the platform where around 90% of the available apartments are eventually published, so sooner or later you will come across most of what is on the market. The main drawback is that by the time an apartment appears on BoligPortal, it can sometimes already be too late, as some people have contacted or applied directly through the property management company’s website.
Another thing to keep in mind is that landlords and agents need to log in to BoligPortal to see and respond to messages, and the larger property management companies don’t seem to do this very regularly.
That said, I think BoligPortal is particularly useful when looking for apartments either from big or small companies because you can focus on what is available without having to search all different sites. Agents within the app are also very helpful to see the newest content available.
September 25, 2026
Unprompted review
Reply from BoligPortal
Hi Maria,
Thank you for such a thoughtful and balanced review. We are glad that BoligPortal makes it easier to find homes from both large and small landlords in one place, and that the search agents help you keep up with new listings.
We understand your point about timing. Landlords decide when and where their properties are published and handle their own enquiries, so both availability and response times can vary.
Thank you for sharing your experience and useful perspective!
/Clara, BoligPortal
Money money money!!!
I had a nice experience in the past with finding an apartment, so I created an account for my friend who said she had trouble creating(used my card).
My card has now been used to renew the subscription and they absolutely refuse to give me a refund or remove my card from the friend’s account, meaning a single click would keep my card in a continuous loop of being charged.
Terrible experience, just money money money and automated responses.
September 7, 2026
Unprompted review
Reply from BoligPortal
Hi Akanji
First of all, thank you for acknowledging the value perceived when you searched for accommodation for yourself a few years ago.
I have found both your own account and your friend's account, and the clear difference between the two is that when you searched for yourself, you cancelled the subscription within the first period and hence was not charged any further.
Your friend cancelled the subscription after the renewal took place, and when the payment for the new period was already charged. Being a good friend, you helped setting up the account with your own payment card. The issue of the extra charge, because your friend failed to cancel in time, is a concern among the two of you, not involving us as company.
We are obliged by the Danish fiscal law "Bogføringslov" to save information of any payment for five years, including by whom and with which payment method it was made.
However, we do not have access to your actual payment information, and once the subscription is expired, the card cannot be used by your friend to start a new subscription. Any new purchase, from a new or existing account, will always require that you add the relevant payment method.
/Malou, BoligPortal
En godt oplevelse
Der hvad en godt oplevelse med mange valgmuligheder, mange tak!
September 8, 2026
Unprompted review
Reply from BoligPortal
Hej Mr D
Mange tak for din feedback og tillykke med resultatet af din boligsøgning.
/Malou, BoligPortal
Advertisement
Be careful with the 24-hour subscription!!!!
I paid 29 DKK for the 24-hour limited access because I only wanted to use BoligPortal for one day. I genuinely thought I had cancelled it afterwards correctly.
A few days later, like a week, I had been charged 399 DKK for 28 days.
I contacted customer service and they were polite and did look into my account. They confirmed that I had cancelled the subscription later that same day, but unfortunately after the automatic renewal had already happened, so they refused to refund the 399 DKK.
What I find frustrating is that I did cancell it, and also didn’t receive any reminder before the renewal. They told me that the conditions had been provided by email after the purchase and were also included in the terms I accepted but i never got those emails. when i said this the CS Sara told me: "I can see those emails were bounced, maybe your inbox is full" and i told her that cannot be possible because is a new email account.
I’m disappointed that, despite cancelling as soon as I realised what had happened, there was no possibility of getting the 399 DKK back, even from a goodwill standpoint, when explaining that i didnt longer need the service because i got an student apartment through other service and that amount of money is very significative.
i do not recommend using boligportal because the CS won´t help you if something like this happens to you, they only want to make profit independently of your specific situation, nobody takes a moment to reflect on your case.
September 3, 2026
Unprompted review
Reply from BoligPortal
Hi Micaela
We understand why the additional payment feels frustrating, especially when you believed you had cancelled in time and no longer needed the service.
Our customer service team did review your case. However, your subscription was cancelled after it had already renewed, and the new 28-day period had therefore begun. In cases of late cancellation, we follow the same deadline for all customers rather than deciding individually which personal circumstances should qualify for a refund.
The exact renewal time is shown on your profile under “Subscription”, where you can see a countdown to the next renewalm, and where you eventually cancelled the subscription. Unfortunately, the emails sent to your registered address could not be delivered, which is a known concern we experience with some hotmail-adresses. However, since you do receive our replies to your direct e-mails, I recommend that you save info@boligportal.dk as an e-mail, you trust, which can help the automated e-mails to arrive as well.
As my colleague showed you in her reply, the prices, periods and renewal terms of the ongoing subscriptio were also presented to you and accepted by you during sign-up, as will as the renewal information remained available on your profile.
We fully understand that DKK 399 is a significant amount to you. The decision reflects our principle of being transparent and applying the same terms and deadlines to all customers.
/Malou, BoligPortal
Best way of finding tenant and making…
Best way of finding tenant and making contract
August 15, 2026
Unprompted review
Reply from BoligPortal
Hi JT
Thank you very much.
/Malou, BoligPortal
Disappointed in customer service
Really disappointed in the customer service - i tried to cancel my subscription 30 mins after I had realised it auto renewed, and asked if i could please get a refund as I no longer needed the subscription after getting an apartment. I'm a low income student, and this is a disproportionately expensive service for how poor the communication often is and how difficult it is to get viewings. I recognise it was my fault for not cancelling, but Boligzonen allowed me a refund for a similar issue. Really shows they don't have the users best interests in mind and are just focused on maximising profits.
August 13, 2026
Unprompted review
Reply from BoligPortal
Hi PF,
We are glad that you found an apartment, but understand why the renewal was upsetting – especially as you contacted us quickly and are managing a student budget. We are sorry that our response felt unhelpful.
Our subscriptions renew automatically until cancelled, and both the renewal and price are shown before purchase. As the new period had already begun, our customer service team was unfortunately unable to refund the charge.
While replies and viewings are managed by the individual landlords, our team is always happy to help optimise a search. The subscription price is not set simply to maximise profits; it supports the platform, customer service and our work to maintain a safe and reliable housing marketplace.
We regret that your experience ended so disappointingly.
/Clara, BoligPortal
NO REFOUNDS High price
High price
Is not effective
Automatically takes money
No refound options
June 1, 2026
Unprompted review
Reply from BoligPortal
Hi Gabriele,
We are sorry to hear that you did not find BoligPortal effective, and we understand that the price can feel high in that situation. We know that finding a new home can be difficult, and you are always welcome to contact our customer service team for tips and guidance on how to optimise your search.
Our subscriptions renew automatically until cancelled, and both the renewal and price are shown before purchase. We understand that a new charge can still be disappointing. As the new subscription period had already begun, our customer service team was unfortunately unable to offer a refund, but the subscription can be cancelled at any time to prevent future renewals.
We regret that your experience with BoligPortal was disappointing.
/Clara, BoligPortal
Advertisement
Far too expensive, but necessary
The app is great, to be honest, I have no complaints about the website and how it functions. It's aggressive with notifications/emails by defaut, however I think that's actually necessary in Copenhagen's crazy housing market if you're serious about finding somewhere.
My only real complaint, is a big one. It's that this is an obviously exploitative pricing plan, in terms of cost and terms. It's by far the biggest course of validated housing info, at least in Copenhagen, and it uses that monopoly to extract as much price as possible from people who are likely already in a very high pressure situation.
August 21, 2026
Unprompted review
Reply from BoligPortal
Hi Gareth,
Thank you for such an honest and balanced review. We are glad that you find the app and notifications useful – being among the first to see a new home can make a real difference in Copenhagen’s fast-moving rental market. The notification preferences can, of course, also be adjusted.
We understand that the subscription price can feel high, especially when searching for a home is already stressful. However, the price is not set because BoligPortal is widely used, nor to take advantage of people in a pressured situation. It reflects the resources required to operate and continuously develop the platform, provide customer service and maintain a safe and reliable housing marketplace with a broad selection of homes.
We appreciate that this may not change how you feel about the price, but we hope it provides some context. Thank you for sharing both what works well and where you believe we could do better.
/Clara, BoligPortal
Really good service
August 20, 2026
Unprompted review
Reply from BoligPortal
Hi Juliano,
We're happy to hear that you have experienced really good service with BoligPortal!
Thank you for sharing your experience with us. :-)
/Clara, BoligPortal
their custom service is a failure
I made a mistake by not cancelling my two-month plan and they charged me again. Who would think that it's a subscription that renews every two months?? I thought it was a one time charge. So, I reached the custom service immediately (like one hour after I received the notification from my bank), and they refused to refund me. Considering the high price and low value of such subscription, I would consider the one-month and two-month plans as scams.
Some tips to not subscribe (or spend little) but find your dream apartment (Don't be as stupid as me):
1) For housing agencies/companies, you don't need to subscribe. Just go through the apartment description and find the name of building project. Then look for their official website and contact the company there.
2) For private housing, you can try one day subscription to just get the phone number of the landlord. (remember to cancel your subscription!!!) Then contact the landlord directly.
August 16, 2026
Unprompted review
Reply from BoligPortal
Hi Junchen,
Thank you for sharing your experience. We understand that the renewed charge was disappointing, particularly as you had assumed the two-month plan was a one-time purchase. It is an ongoing subscription, and information about the automatic renewal is shown before payment. As a new period had already begun when you contacted us, our customer service team was unable to refund the charge.
We would also gently clarify that the 24-hour introductory offer does not include access to landlords’ phone numbers. These are available only with a full 28-day or two-month subscription.
While we respect that you do not feel the price reflects the value, we do not agree that our subscriptions are scams. The price supports the operation and development of the platform, our customer service and our work to maintain a safe and reliable housing marketplace.
We are sorry that the experience left you with such a negative impression of BoligPortal.
/Clara, BoligPortal
⭐ Very negative experience
⭐ Very negative experience. Be extremely careful with the subscription
In my opinion, BoligPortal uses a very misleading subscription system.
You make an initial payment of 29 DKK for 24 hours of access, and after that period an automatic charge of 399 DKK for a 28-day subscription is made. The subscription was cancelled immediately after the charge was noticed, but they refused to refund the money.
What I find particularly disappointing is that even when the subscription is cancelled immediately and you do not wish to continue using the service, they keep the payment and simply refer to their terms and conditions.
The customer service was also very disappointing. They repeatedly refused to offer any solution and simply referred back to the terms.
I strongly recommend being extremely careful before entering your payment details and checking very carefully how the subscription and automatic renewal work.
Based on my experience, I would never use this service again and I cannot recommend it.
August 7, 2026
Unprompted review
Reply from BoligPortal
Hi David,
Thank you for taking the time to explain your experience. We understand why the change from DKK 29 for 24 hours to DKK 399 for the following 28 days can be disappointing.
The 24-hour access is the first period of an ongoing subscription rather than a one-time purchase. Both the automatic renewal and the subsequent price are shown before the payment is completed.
As the subscription was cancelled after the renewal, the cancellation prevented future charges but did not reverse the 28-day subscription period that had already begun. For this reason, our customer service team was unable to approve the refund.
We are sorry that our replies came across as repeated references to the terms rather than a clear explanation of the decision. We appreciate your feedback and regret that the experience left you with such a negative impression of BoligPortal.
/Clara, BoligPortal
Advertisement
Reply from BoligPortal
Hi Fadil,
We’re sorry to hear that this is the impression you have of BoligPortal.
We would genuinely like to understand what happened, but your review does not include enough information for us to look into the situation. Please contact our customer service and refer to this review, so we can take a closer look at your experience.
/Clara, BoligPortal
Exceptional Platform for House Hunting—Highly Recommended!
As an expat navigating the Danish housing market for the first time, BoligPortal has been an invaluable resource. The platform is undeniably the premier site for finding rental properties in Denmark, offering an outstanding user experience across both its desktop version and mobile application. The user interface is sleek, intuitive, and remarkably easy to navigate, which significantly reduces the stress typically associated with house hunting.One of the platform's strongest features is its advanced filtering system. The tools are highly sophisticated, allowing users to effortlessly pinpoint search results that match their exact requirements. Additionally, the "Search Agent" (Søgeagent) feature is a game-changer. By setting up automated agents based on my specific criteria, I received instant notifications whenever matching properties became available, ensuring I never missed an opportunity.The quality of the listings on BoligPortal is consistently excellent. What truly sets this platform apart, however, is its commitment to security. BoligPortal thoroughly screens both property owners and tenants to verify their authenticity. This rigorous verification process provides immense peace of mind, particularly during the initial financial transactions and lease signings. Thanks to BoligPortal, I found my first home in Denmark with absolute ease. I highly recommend this platform to anyone looking for a reliable, secure, and efficient rental search experience.
July 31, 2026
Unprompted review
Reply from BoligPortal
Hi Susmit
Thank you very much for your detailed and warm-hearted recommendation of our platform and processes regarding your rental search.
We take the safety and trust of both landlords and seekers very seriously, as well as our role as market leader among the rental housing platforms.
Congratulations on finding your new home in Denmark.
/Malou, BoligPortal
I contacted customer support asking for…
I contacted customer support asking for help after I was charged for an automatically renewed subscription. I wasn’t aware that the subscription would renew automatically because all the information was in Danish, and my Danish is not good enough to fully understand the terms and conditions.
I explained that I am a student and that this amount of money is significant for me. I also explained that I have no intention of using the subscription and kindly asked if they could make an exception and issue a refund.
Unfortunately, I only received a standard response saying that the rules are the same for everyone and that no exceptions can be made. This gave me the impression that there is no individual approach to customers and that personal circumstances simply do not matter. Instead of trying to help, they hide behind their policies.
Very disappointing customer service, and it left me with a negative impression of the company.
July 29, 2026
Unprompted review
Reply from BoligPortal
Hi Кристина,
Thank you for your review.
We understand that the renewal charge was disappointing, especially given your circumstances. We are also sorry that our response felt impersonal.
However, the automatic renewal, price and cancellation terms are clearly stated during the purchase process and are not hidden. The website language can be changed to English at the bottom of the page, making all the information available in English. As all information is available in both Danish and English, it is the customer’s responsibility to ensure that they understand the terms before completing a purchase.
Since the subscription had not been cancelled, it renewed in accordance with the terms accepted at the time of purchase. Our customer service team was therefore unable to issue a refund. This does not mean that your circumstances were disregarded, but we do need to apply the subscription terms consistently.
I understand that this was not the outcome you had hoped for, and I am sorry to hear that the experience has left you with a negative impression.
We kindly wish you a good day.
/Clara, BoligPortal
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.