Bolt Insight Reviews 

32
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Bolt insight is a scam they allow you to finish the survey and then indicate that you don’t qualify for it, but you have already done with their survey. It is just a waste of a person s time.

Rated 5 out of 5 stars

Overall Bolt Insight is great! The survey process has been really easy to use and follow. The navigation has been clear and the questions are not too complicated and easy to read and answer in detail.... See more

Rated 1 out of 5 stars

I've completed user research for both Heinz and Innocent Smoothies via this company. On both occassions they did not reward my time. I've now requested subject access requests with Bolt, Heinz... See more

Rated 5 out of 5 stars

The whole process has been seamless. I was guided and directed throughout, at no point did I feel unsure of the next step, of what was being asked for me. I would definitely recommend this process to... See more

Company details

  1. Market Researcher
  2. also in
  3. Research and Product Development

Written by the company

Bolt Insight is an AI-native research and insights company built around Bolt Intelligence, our always-on consumer intelligence platform that connects qualitative research, quantitative research, UX research, and social listening in one system. Powered by Bolt IQ, our proprietary AI research brain trained on the thinking of senior researchers who've spent careers turning consumer conversations into strategic decisions, Bolt Intelligence continuously analyzes market and competitive data, proactively detects patterns, and creates your next research brief, so you can find your next innovation idea, get the consumer validation, and be market ready. You bring the business question; we help yo choose the right method to answer it. Run research independently or co-design studies with our expert team. Either way, you get boardroom-ready insights that are fast, deep, and effective, without ever having to choose between quality and efficiency.


Contact info

  • Unit 217 Metal Box Factory, 30 Great Guildford Street, Southwark, London, SE1 0HS, London, United Kingdom

  • www.boltinsight.com

3.4

Average

TrustScore 3.5 out of 5

32 reviews

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3.4

All reviews

(32)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

Severe technical issues.

I have completed three Bolt Insight AI Chat studies, and each time the same issue occurred: I reached the completion screen, was redirected to Respondent, and received an error instead of being marked as attended.

After the first incident, I began screen-recording the end of every Bolt Insight interview. I now have video evidence showing the interview reaching the “Thank You” screen before the redirect error occurs.

Participants can spend 20–30 minutes completing these interviews, only to have their participation not recorded due to what appears to be a technical issue. They are then left trying to prove they completed the study.

I also found reports from other participants describing similar problems, suggesting this is not an isolated case.

I enjoy participating in research studies, but I am now hesitant to accept Bolt Insight AI Chat projects because I do not trust the completion tracking process.

Very disappointing experience.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

They Will Damage Your Brand

I've completed user research for both Heinz and Innocent Smoothies via this company.

On both occassions they did not reward my time.

I've now requested subject access requests with Bolt, Heinz and Innocent Smoothies as to how my data has been used.

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Really Great Experience!

Overall Bolt Insight is great! The survey process has been really easy to use and follow. The navigation has been clear and the questions are not too complicated and easy to read and answer in detail. Recording your voice to leave an answer is really simple and is really quick to load to the next screen/question. Overall, the experience has been really positive compared to other survey websites that can be really slow and laggy.

March 31, 2026
Unprompted review
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Rated 5 out of 5 stars

I have had a good experience using…

I have had a good experience using trust pilot, it has been the platform I use mostly to review experiences whether good or bad, sometimes I think the review process is long but I want people to know if something wasn't really good or really terrible (in either direction) I likely would not be taking the time to talk about it

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

The whole process has been seamless

The whole process has been seamless. I was guided and directed throughout, at no point did I feel unsure of the next step, of what was being asked for me. I would definitely recommend this process to anyone else.

March 31, 2026
Unprompted review

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