Bank of Queensland Reviews 

Hi Kim,
a sincere thank you for your outstanding help over the phone today.Your expertise and patience in resolving my banking issues made a stressful situation incredibly easy. I truly appreciate your sweet attitude, exceptional service, and wonderful professionalism. You are an absolute asset to BOQ!

Warmest regards,
Tsul

customer PETER L, long term customer @ PARRAMATTA; I HAVE FOUND FADWA TO BE AT ALL TIMES HELPFUL AND DILIGENT . this is important as I have stressful matters currently with CENTERLINK and a property sale. She is also courteous and patient in her dealings with people.

This is the worst experience I have ever had with a bank. I needed access details to use our acct so my husband rang the help line. 2 times the line dropped out after waiting more than 20 minutes each time. He waited 27 minutes the 3rd time before speaking to someone. He was given the access number to access the acct and a number to set up a pin but was not able to transfer money as he didnt have a token. He called back and waited 35 minutes to get the token. After hanging up, he tried to use the token and it didnt work. I then called and waited 59 minutes to speak to somebody. I was given the access number and set up my pin before the line dropped out. 20 minslater I called again to get the token number. I waited over an hour before speaking to somebody. We were speaking when she stopped answering. I didnt know if the line dropped out again or if she was busy doing something else so waited 10 mins for the phone to start beeping to indicate the line was dead. This time the service person called me back. After going through all the identification and getting halfway through my problem, the line dropped out again. She called me back again and after 20 minutes, we were able to solve all the problems.
This was half our day gone - more than 4 hours waiting around on the phone for assisitance. ABSOLUTELY DISGUSTING to treat customers like this!
It is such an inefficient service to have customers waiting such long periods for assistance. If the waits are so long, the bank is obviously not providing enough staff to assist with customer's problems. Perhaps if they made using their app a whole lot easier and gave customers all the information they needed when speaking to them (such as you need to aquire a token in another app), they wouldnt have so many people needing to call multiple times.

The only reason is has one star is because the final service person I spoke to does deserve some recognition for calling me back multiple times when the line dropped out.

The app has to be the worst banking app! It keeps glitching out and needing a reset, which includes them raising an internal ticket and leaving me locked out for days, repeatedly. Call centre slow to answer and shoddy service.

I wish I could give them minus stars the upmost disgusting customer service horribly unreliable and completely useless I cannot believe that this bank even functions at all everyone steer clear of this bank

This bank has unequivocally no customer support whatsoever. The management team should be utterly ashamed and embarrassed at their lack of communications, protocol compliance and code of conduct. In particular I refer to their Virgin Money product. The team based in Philippines have absolutely no idea about products nor will they provide the conduit for help . If you wish to loose control of your funds by all means go ahead and proceed with this disingenuous group .

This bank has hopeless customer service. For almost two weeks I have been trying to make a large withdrawal, they just delay processing it. BOQ is fine for small transactions, do not entrust them with large sums, you will have trouble making a withdrawal.

Bank of Queensland are, by far, the worst bank in Australia. This includes the tiny credit unions. They don't offer any modern conveniences like Bpay to allow fast transfers, and whoever manually approves their transfers is lazy, it always taking the maximum allowed transfer time. The reason other banks HAVE to say it can take 3 days is because of BoQ. They refuse to cooperate with Australia Post to allow workers to do banking on weekends. Generally, their service in all regards where you can get your lawyer involved are impeccable but everything else, clients are basically told to go suck eggs.

I have friends and family members who I have seen firsthand be provided a far better service by a variety of entities and I intend to change banking services as soon as possible. I have also had to deal with another bank regarding my father's passing and his estate, and they have overall been far more helpful, considerate and thoughtful of my individually as a person than I have ever experienced from BoQ, short of the service provided by their customer service team, who are just people and like anyone else are generally polite to you if you're polite to them as well.

I have been with BOQ for around two months. I wanted to transfer some of my money to the Philippines. I went into the bank and got the third degree. Asking if I could identify the person I was sending the money to . I was on the phone to the fraud department.And they asked me to send photos of myself with my fiancé . And any other documents I had to them . Which I done then after that they put my account on hold . So i can not access my account with my money in there . This happened on a Friday afternoon. So if that was only account I held I wouldn’t have any money for the weekend. Very disappointed and will be closing my account with them . Disgusting if that is how you treat your customers. At the end of the day it is my money how dare you BOQ . It’s not if it’s your money . Never had this happen to me in the past .

MyBOQ - Great interest rate, this has been my regular bank for years, though the interface need serious improvements, especially with PayID detail saving; staff always nice and helpful.

A major complaint...10 months old
App failure. elder abuse -human rights .unable to withdraw own funds look at the 1 star reviews...
Australias most inefficient business
Still not answered by the BOQ bank.
AFCA. Investigation verifies Australias third world laughing stock!

Absolute worst customer service. My dad tried to get something fixed on his account and the customer service just kept on ignoring everything he was saying. He’s now given up and closed his account. I will be closing mine as well. It seems they are not interested in helping customers.

They locked my account temporarily for some unknown reason then when I called them they hung up on me the first call, I called back and got left on hold for 50 minutes.

The customer service is absolutely shocking I do not recommend my boq.

I have been billed multiple times for an account I do not think I signed up for. When I attempt to contact BOQ the woman said I am not in the System, I explained I have to be because I have a paper bill in front of me. She then transferred me to ME Bank, I waited 25 minutes, in which time the IVR said multiple times soon and 14 minute wait time. I gave up and then called again and was informed the wait time was over an hour. I gave up in frustration. The service is worse than a joke. I need help. 26 Sep 2026

Consistently poor customer service on the customer support line- incompetent, rude staff who lack communication and critical thinking skills. All they do is follow a script

Customer assistance over the phone is arduous, have to visit a branch to get things done.

(Complaint written to consumer watch dog)
Hi
I am with ME Bank which has in recent years been taken over by Bank Of Queensland. Recently in May of this year, they have done a "migration" to a new card for ME members. During which our long standing direct debit was canceled unbeknownst to us. We had some $X extra in over payments on the mortgage, and for 3 months they proceeded to take monies from this, before we discovered we were missing around $3000. Which was there to pay for some reno's at home. So we then went about trying to correct this to no avail. First asking them to reinstate the direct debit from my wife's account at Westpac. We were told 3 times that they could not do direct debits from outside banks. Then we went up the food chain and spoke to BOQ complaints who then said oh! we can do the direct debit. They then got the details etc from my wife and of course, nothing happened, I waited two weeks and they were still taking monies from extras. This has been going on for 2 months and the most recent reply from Scott was basically. We don't know what's happening, we can't answer any of your question, we made a data entry error when entering your wife's Westpac account #. It's a big problem IT is looking at it and we have upgraded again to the next level of "Loan Heightened Support Team" .
It would have been more credible if they had said the Dog ate my Homework.
So it's kinda funny, the serious side of this is I'm paying a higher amount of interest then I would otherwise should have, if we been had paid the loan off. That is the compensation I'd like back, the next question for you to ask is, how many other people are in the same boat. While the amount of extra interest is small/tiny < $100. Multiple that by 50,000 customers and that adds up or not depending on the numbers.
I've also had to take the remaining cash out as I need it to pay for home reno's. We would like to repay our loan and we are trying to but not getting any help from team BOQ.

Any help sorting out the clown show at BOQ would be appreciated.

Have been a BOQ customer for over 25 years having multiple loans and LOC accounts.
Last week 11/9/26 attempted to send funds to my son’s business account in Dubai via telegraphic transfer. BOQ subsequently have locked me out of my internet banking. Have not had access to my funds for five days and counting. Numerous calls and contact with the local branch have been to no avail. Needless to say I have made a formal complaint to AFCA.
The BOQ of old is no more. Stay well clear. You have been warned. Will update when further advice received. In the meantime we live off our credit card.

BOQ Specialist is an absolute nightmare to deal with. Access to services is abysmal, you have to call for practically everything- doesn’t matter the time of day, be prepared to wait over an hour for them to pick up. Never again. If you just have a loan with them, you can’t get any internet banking access. Everything has to be done via phone. Refer to last as to why this is a huge problem.

I've been with BOQ for 20 years, never had issues, but lately they've proved to be the worst!
I couldn't update my personal details, I couldn't have access to my Security Token, I couldn't use my credit card and couldn't add an international payee.
I sent dozens of emails and nothing. I threatened to escalate the matter and they finally replied but after more than an hour on an overseas phone call they still couldn't fix anything. It just makes me want to close my account.