I have been a member for many years and have appreciated the benefits that membership brings. In recent years, we have moved most of our insurance policies away from LV= as they no longer give value... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love using my boundless membership. Shame I was not aware of the feee Scotland free parking for the Scotland nation true until this year. Maybe as am employee I was not eligible but they should have t... See more
Company replied
After changing the rules for members of Boundless + with regards to two people visiting HRP properties, I reviewed Boundless+. While it was still a good option, it was not why I had signed up for the... See more
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Main benefit from offers on Tastecard. LV offer only benefits those who find their motor insurance quotes reasonably competitive. Otherwise something of a North/South divide. Would do well to take a l... See more
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Company details
Written by the company
One of the largest membership clubs in the UK for working and retired civil servants and public service employees, Boundless is a mutual, not-for-profit organisation. By providing benefits that help make savings on days out, leisure time experiences, dining and much more, Boundless is dedicated to helping its members make the most of their free time.
Here for our members
Written by the company
- Making the most of your free time . . .
- At Boundless we work with a wide range of incredible partners to bring our members great savings on access to popular UK attractions. From gardens and places of natural beauty to historical sites and family entertainment, dining, exciting member-only events and much more. For public sector and civil service employees past and present, there's something for everyone at Boundless.
Contact info
21 Station Street, BN1 4DE, Brighton, United Kingdom
- 0800 669944
- info@boundless.co.uk
- www.boundless.co.uk
4.0
Great
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Excellent club & benefits
October 9, 2026
Just not useful
Just not useful. As I no longer drive the membership only offers a reduction in house insurance. Nothing else. Now LV seems to have been taken over I might as well just shop around for cheaper insurance. Boundless helped with insurance for many years but probably no longer.
October 3, 2026
Reply from Boundless
Thank you for your feedback and for your loyalty over the years. We're sorry to hear that your membership no longer feels as relevant to your current circumstances. While many members value our insurance-related benefits, we also offer a wide range of discounts, days out, events and lifestyle savings. We appreciate your support over the years and will take your comments on board as we continue to review and improve our member benefits.
The Boundless Team
Fantastic group of people who make the…
Fantastic group of people who make the motorhome experience thoroughly enjoyable
Very well organised rally’s friendly and fun
October 6, 2026
Reply from Boundless
Thank you for your lovely feedback. We're delighted to hear that you've enjoyed the motorhome rallies and found them well organised, friendly and fun. It's great to know our events help make the motorhome experience so enjoyable, and we look forward to welcoming you to many more adventures in the future.
The Boundless Team
Boundless certainly does have some good…
Boundless certainly does have some good ideas, but I just found they weren't relevant to me.
September 27, 2026
Reply from Boundless
Thank you for your feedback. We're pleased to hear you saw value in some of our ideas, although we're sorry the benefits weren't the right fit for your needs. We appreciate you giving Boundless a try and wish you all the best for the future.
The Boundless Team
Reply from Boundless
Thank you for your review. We're delighted to hear you've been able to save money through our discount on LV= car insurance. It's great to know you're making the most of one of the many benefits available through Boundless, and we appreciate your support as a member
The Boundless Team
Good discount with LV insurance
Good discount with LV insurance.
The magazine is now quite poor and does not offer many articles that I am interested in. It was originally a motoring magazine but there are few of these now.
Struggling to justify the subscription now it has increased again.
November 5, 2026
Reply from Boundless
Thank you for taking the time to share your thoughts with us. We're really pleased to hear that you've enjoyed the discount available through LV insurance and that this has been a valuable part of your membership.
We're sorry to learn that the magazine isn't meeting your expectations as it once did. We appreciate that members have different interests, and we understand your disappointment that there is now less motoring content than you would like to see. We also recognise your concerns about the recent subscription increase and how important it is to feel that your membership offers good value for money.
Your feedback is genuinely appreciated and will be shared with the relevant teams. Thank you for your continued support over the years.
The Boundless Team
Boundless was easy to renew and makes…
Boundless was easy to renew and makes renewing insurance easy
September 26, 2026
Reply from Boundless
Thank you for your 4-star review. We're pleased to hear that renewing your membership was easy and that you find it helps make renewing your insurance straightforward too.
It's great to know you're getting value from your membership and enjoying one of the many benefits available. Thank you for your support, and we look forward to continuing to be of service.
The Boundless Team
I felt that I did not get much out of…
I felt that I did not get much out of my membership as few of the benefits are in North East Scotland. But I did use the Art Pass and Taste card when I was visiting other parts of the UK
October 1, 2026
Reply from Boundless
Thank you for taking the time to share your experience. We're sorry to hear that you felt there were limited benefits available in North East Scotland, and we understand how that may have affected the value you received from your membership.
We're pleased to hear that you were able to make use of the Art Pass and Taste card while travelling in other parts of the UK. Member feedback like yours is important as it helps us understand where we can continue to improve and enhance our offering.
Thank you again for your comments, and we hope you'll discover even more ways to make the most of your membership in the future.
The Boundless Team
Sadly rising costs
Having been a member for quite a few years, it's been really good value, up until recently. An increase in membership cost I can accept but reducing the free child spaces has made it unaffordable for me. I understand having upto five children free with a membership is excessive. But as a single parent to two, paying for a full child place adds to the costs over the year. A real shame there wasn't a compromise in between the two.
September 29, 2026
Reply from Boundless
Thank you for being a member for so many years and for sharing your honest feedback. We're really sorry to hear that the recent changes have left you feeling that your membership is no longer as affordable as it once was.
We can completely understand your frustration, while membership costs increasing is one thing, we appreciate that the reduction in free child spaces has a direct impact on families like yours and can make a significant difference to the overall value you receive. It’s disappointing when you've enjoyed the benefits for years and now feel priced out of making the most of them.
Feedback like yours is incredibly important, and we'll make sure your comments are shared with the relevant team as they review our member benefits.
Thank you again for your loyalty and for taking the time to tell us how this has affected you. We're genuinely sorry for the disappointment this has caused.
The Boundless Team
Could do Better
I have been a member for many years and have appreciated the benefits that membership brings.
In recent years, we have moved most of our insurance policies away from LV= as they no longer give value for money. Not sure why Boundless have a partnership with them.
I have also paid for Boundless Plus, which includes basic cover for Britannia Rescue. I require greater cover and have to pay for a full policy with them. Hence, it feels like I'm paying twice for this.
September 22, 2026
Reply from Boundless
Thank you for your many years of membership and for sharing your feedback. We're pleased you've enjoyed the benefits of being a member over the years. We understand your concerns about both the value of the insurance partnership and paying for additional Britannia Rescue cover when basic cover is already included with Boundless Plus. We appreciate your comments and will ensure they're shared with the relevant teams. Thank you for your continued support.
The Boundless Team
The distance is to a lot of events is to far for me
I live in the south of Cornwall which makes going to a lot of the event places a long way to travel but enjoy the benefits of Britania Rescue, which I've had to use a copuple of times.
October 30, 2026
Reply from Boundless
Thank you for sharing your experience. While we appreciate that travelling from south Cornwall can make some of our offers less accessible, we're delighted that Britannia Rescue has provided you with real peace of mind when you've needed it most. Thank you for being a member, and we're glad you're enjoying this important benefit.
The Boundless Team
Too pushy.... website won't let you downgrade from Plus
Trying to renew membership but their pushy website will not let me change down from Plus to regular.
Very annoying.
October 29, 2026
Unprompted review
Reply from Boundless
Thank you for taking the time to leave a review. We're sorry that renewing your membership turned into a frustrating experience. We never want our website to make things more difficult, and we'd like the opportunity to help resolve this for you. Please contact our Member Services team on 0800 66 99 44 and we'll be happy to assist with changing your membership level.
The Boundless Team
Friendly/experienced staff
Friendly/experienced staff. AA cover, taste card plus many other benefits.
September 26, 2026
Reply from Boundless
Thanks for your 5-star review! We're delighted to hear you've found our team friendly and experienced, and that you're enjoying benefits like breakdown cover, Taste card, and the many other perks available through membership.
We really appreciate your support and thank you for being a member of Boundless.
The Boundless Team
A brilliant balance of products and…
A brilliant balance of products and services, recommendations and informative content.
September 18, 2026
Reply from Boundless
Thanks for your fantastic 5-star review! We're delighted to hear you're enjoying the balance of products, services, recommendations, and informative content that Boundless offers. It's great to know you're finding value in the membership, and we really appreciate you taking the time to share your feedback.
The Boundless Team
It is value for money and I enjoy…
It is value for money and I enjoy reading the magazine
September 25, 2026
Reply from Boundless
Thank you for your 5-star review!
We're delighted to hear that you feel your membership offers good value for money and that you enjoy reading the magazine. It's great to know you're making the most of the benefits available.
Thanks for being a member and for taking the time to share your feedback.
I wish I had joined long before I did
I wish I had joined long before I did. The money we have saved on entrance fees and holidays has been wonderful. I even got one of my photos in the magazine.
Highly recommend joining.
September 16, 2026
Reply from Boundless
Thank you for your wonderful feedback. We're so pleased to hear how much value you've gained from your membership, from savings on entrance fees and holidays to seeing one of your photos featured in the magazine. That's fantastic! It's especially lovely to hear that you wish you'd joined sooner. Thank you for recommending Boundless, and we hope you continue to enjoy all the benefits and opportunities your membership has to offer.
The Boundless Team
Breaking their contract.
When I subscribed to Boundless it enabled me to visit several Historical venues. I could visit, plus a partner or friend and 4 children. This was changed AFTER I had subscribed saying only me, the holder of the ticket and one child could visit. I felt Boundless had broken the contract it had made with me and they could not be trusted.
October 19, 2026
Reply from Boundless
Thank you for taking the time to share your feedback we are sorry that you were impacted by the changes to the Historic Royal Palaces benefit.
The change to this benefit was necessary in order to continue our partnership with Historic Royal Palaces. As a charity, HRP relies heavily on funding and partnerships like ours to help maintain these historic sites.
We would like to invite you contact our Member Services team and we'll be very happy to discuss this further with you to help resolve your concerns as soon as possible. You can contact us at info@boundless.co.uk or by calling 0800 669 944.
The Boundless team
Not using membership for much more than…
Not using membership for much more than car insurance.
September 22, 2026
Reply from Boundless
Thanks for sharing your feedback. It's great to hear that your car insurance is providing value and making your membership worthwhile. We appreciate that everyone uses their membership differently, and we hope you'll discover some of the other benefits, offers, and experiences available that could help you get even more from it.
The Boundless Team
Couldn’t contact breakdown services
Couldn’t , get through to the breakdown service,just kept timing out. In the end contacted Boundless and asked them to get the breakdown company to phone us, which they did, got told over 2 hours wait, managed to get the car started ourselves after 2 hours and before any recovery services arrived
October 20, 2026
Reply from Boundless
Thank you for your review. We’re sorry to hear about your frustrating experience with the breakdown company. While the service isn’t provided directly by Boundless, your feedback is important to us and is valuable when we review the benefits and offers available to our members through our partners. Thank you for taking the time to share your experience.
The Boundless Team
Needs more emphasis on motoring.
I’ve been a member of the CSMA for decades and have seen their magazine transform from a periodical you would expect from a ‘Motoring Association’ to a container for travel advertisements and lifestyle advice. The last version of the magazine had 3 pages of motoring articles. I feel it needs to massively increase its content aimed specifically at motoring.
September 20, 2026
Reply from Boundless
Thank you for your review and for your many years of membership. We appreciate your comments about the balance of content in the magazine and understand that you’d like to see a much greater emphasis on motoring. We’ll make sure your feedback is passed on to the relevant team. Thank you for taking the time to share your views.
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