Boutine Los Angeles Reviews 

I made a large purchase worth over $300, and after receiving my order, I only liked one set. The very same day the package arrived, I requested a return for the remaining items.

Every item is completely brand new, unused, with all original tags attached, protective adhesive still in place, and in the original packaging. Despite this, the company has completely ignored my return request.

They never provided a shipping label, QR code, or any instructions to send the items back. I have sent multiple emails and follow-up messages, and they continue to ignore me entirely.

At this point, it feels like they are deliberately avoiding honoring their own return policy while keeping my money.

Save yourself the frustration, wasted time, and lost money. Avoid dealing with this company and do not buy from these scammers.

I am an international customer, and I received an faulty item. Tried to reach out to them several times, received no answer. Do not buy their products!

TERRIBLE AND NON EXISTENT customer service.

They sent me the wrong size and refuse to reply to me. They also sent a product that after one usage the white changed to a yellow/green.

I’ve ordered many things from my GF over the years and this is very disappointing they refuse to even respond.

lmao, awful service. I really wish I checked this page before ordering. I even tried to cancel my order via email this was 4 days after placing it, and before a label was made or anything had shipped. Then as soon as they finally responded (3 hrs after I sent an email), they told me I couldn’t cancel because a label had been made… which conveniently happened right after I reached out.

And even then, it still took another 3 days for the item to actually ship 🙃

Since then, I’ve sent 3 more emails trying to exchange one of the sets because the sizing runs so small, and I haven’t gotten a single response. It’s been over a week now.

Honestly, I’d avoid buying from them. And if you do, size up—one or honestly even two sizes.

Ordered 3 weeks ago, no response from company, just got an email "your order is cancelled, items out of stock!"

had to beg for a refund. stay away!

Zero would be better.

Not heard a word since i ordered. Still nothing delivered a month later.
No response on insta or email.

Absolutely disgusting

Absolutely scam of a buisness. I ordered e-giftcards 3 months in advance for my girlfriend's trip. Its been 4 months now and still no gift cards. But hey I got my order confirmation and billed my card with confirmation saying the giftcards will be sent in another email. Never received them. I have contacted their customer support email multiple times and never got a word back from them. But hey keep sending me you daily flyers from the same email. I swear this company is just a money laundering scheme. Good luck ever getting your money back too! This company should not be in buisness with how much negative reviews and horror stories I have heard. My fault for thinking I could get a simple giftcard.

Child sexual abuse offenders!
These creeps shoot sexually explicit pictures of under age models with out parent consent. People need to speak up to whats going on here with this company. Emeka Ryan (TROY) and Amy Nwankwo we are coming for you and we will be making sure your business is closed down and you all go to prison and or deported to Nigeria!! Oh and TROY (Creator of Things) is the fake photographer!

If zero stars was an option… I emailed Boutine LA over 2 weeks ago now that they A) sent me the wrong product and B) sent me another product that is defective. I sent them pictures via email since I can’t use their online return on the website since I am not located in the US. I haven’t received one email response after emailing them at least every 3-4 days.

Received wrong item in my order and radio silence from customer service. Do not buy from them. Scam!

Ordered over 7 times from them over the last 3 years, I have never had an issue with an order. I have almost all of their bathing suits some of which are at least three years old and still look like the day I got them, no stretch, no fade, worn in salt water and chlorinated water.

Once I had a strap adjustment clip thingy break and I reached out to their customer service department and explained what happened and they said that unfortunately they do not have any more inventory of that particular top. So they told me to pick out a whole new set and they shipped it to me immediately free of charge.

Several of my friends buy from them as well and have not had any issues. I was really surprised to see so many bad reviews….

Absolute sh*tshow! Customer service is non existent, if you do manage to get someone to reply after 8 emails they have no idea what they are saying, you’ll get rude emails back and promises for a refund. Then after months of emailing them they say item is refunded and will take 5-10 business days but there you are 5 MONTHS later and still no refund and now no one answers your emails either :)
DO NOT BUY ANYTHING FROM THEM!

They literally took my money and did not reply my emails at all. I’ve been messaging them on Instagram and on their email for one month already.

Never received my order! Over $70.00…Multiple emails sent with no response! Unreal!!! Evil company!

The same experience as many others. Do not order from this website. They sent me the completely wrong item, then said they’d refund me within 2-3 weeks. It’s now been many months. The customer service was responsive up until after they lied and said they would “start the refund process” 😂. I’ve now followed up multiple times and they aren’t responding. Hilarious.

I ordered a bikini from them which I received and looked used and it was way too skimpy/poor quality, so I returned it and it’s been over a month and they won’t refund me. The tracking number shows they received my package on February 18th and I’ve been going back and forth with PayPal because boutine LA never answered my emails and won’t give me my money back. STAY AWAY.

Ordered on 03/12/24 still waiting for my packaging, the customer service ghost me, that doesnt answer but they get the money. Scammers. Dont buy from them.

Worst customer service I’ve ever had to deal with in the history of my life

Ordered swimsuits and some items didnt fit right so I returned.. they confirmed they recieved my return and I would be refunded but I have recieved no refund and its been almost 3 months. Terrible company. Feel robbed and scammed

The worsest experience ever! I haven’t received my swimsuits, because they mixed up the address and I asked for a refund, customer support answered that the refund will be in 10 days, but then stopped to answer at all, and I haven’t received anything in around 2 months! So I had to complain about the situation to the PayPal, and the company even doesn’t want to answer to the PayPal anything! So PayPal said that they are going to finish situation on my side. I’m waiting for the refund.