BOXComponents Reviews 

The only thing that I have to complain about has nothing to do with the product itself. The product is of excellent quality and craftsmanship. My only issue is with the shipping which they have no control over.

Everything came in on a timely basis. Got emails from the company keeping track of the progress and package

Box is the new benchmark! High-quality parts, impressive and intuitive website, easy to order and practically overnight standard delivery. Embarrassingly, I waited patiently for my former favorite small family bike shop that I wanted to support to get my Box parts order accomplished... excuses later, I simply moved-on and placed my first time direct order with ease. Parts delivered the following day! Still hopeful the Cook Bros. Racing parts ordered on the same day arrive soon.

The customer/technical support was very helpful. Answered my questions fairly quickly

No customer service when you call the phone number and no call back after leaving a message in two days

Started with a box 2 gen 1 drive train to upgrade from a 3x7 to a 1x9. I installed the parts and rode the bike for a couple of months. While trying to adjust the derailleur, the shifter broke as did the b screw. I reached out to Box customer support, and much to my surprise they shipped me Box 2 gen 2 components and they didn't ask for the broken parts back. This is a significant upgrade to what I had originally purchased. I got the new components installed, and have been very happy with the results. Thank-you Box!

Great product and timely delivery.

I have never had a bad experience with Box

Ordering is easy and it goes out for delivery very quickly.

Awesome company awesome products. 7speed 1/2 dh groupset is flawless.

If BOX Components was a human, BOX would be the man! These guys are the best. Quality at a fair price and ultra fast shipping. Thanks BOX.

Fast shipping parts were available when i need them.

My only gripe is that the most expensive component in my order was the wrong piece. I ordered the “Box One-E 9s Derailleur” but received the “Box One prime 9 derailleur” which differs not only visually, but structurally according to the information posted on the Box website detailing the differences. I would like to swap for the correct component but feel unsure how to achieve this with the additional fees of shipping back and forth from Canada to the USA

If I could give zero stars I would!!!
Take caution dealing with this company. They give blatant lies and misinformation and that is when they finally actually give you a response, which takes forever. My advice - go elsewhere!!

Shipping was fast! Got my items the next day.

Easy to order with shop and was delivered within 3 days. Packaging was outstanding as well as the product was excellent

Great service, quick responses for support.