Boxfit UK Reviews 

I ordered boxing gloves as a surprise for a friend staying at a London hotel for just two nights, so the timing had to be perfect. The Boxfit team kindly held my order and dispatched it by Express on exactly the day I asked. When the courier delayed the parcel, Nadia kept a close eye on it and updated me until it arrived, right on time. Friendly, patient and genuinely helpful from start to finish. A special thank you to Nadia for her kindness and care. I highly recommend Boxfit UK!

Very poor delivery service and customer service, falling below satisfactory. Bought a ball bladder , didn't get delivered but because the delivery driver took a pic of the address and wrong name of the house, customer service agent has no common sense and said it was delivered. Bought one floor to ceiling strap, not delivered. Ordered another, still not delivered.. considering they have a reputable reputation they don't live up to it.. ppp, piss poor performance.
That three payments taken from me and nothing all back!!

I had made a purchase online and due to an error my delivery ended up at the wrong address and we haven't been able to retrieve the item. Although it was not the fault of boxfit with regards to courier service error the team at boxfit (from in-store team to on-line customer support) were all fantastic. People really went out of their way. To be fair to them, so did the courier service team. They liaised with one another, and understanding the situation and frustrations ended up helping with a refund. They were attentive and considerate rather than being dismissive or challenging. I can't thank them enough. Very grateful for their help.

Great company after a slight issue with a missing part it was dealt with promptly and sent out immediately would 100% recommend thank you very much

Ordered a pair of Adidas boxing gloves that BoxFit was offering in a colourway that pretty much all other places were marking as sold out. Had a better price than the others as well even.
Next day I sent them an email asking about the delivery (I was in a rush to drive to a different city to work), and the customer service team kindly re-arranged for the delivery to be sent to my work address at no extra cost.
The boxing gloves arrived the next day.
Really great support all around, a responsive and helpful staff base, and great competitive prices. Really happy

It was easy to order and the item came in good condition. However, as someone new to mouthguards I was quite puzzled as to which was the best for me. There's so many different variants and not enough information to narrow it down for me

Item seems to be of good quality and was delivered quickly.

Great items and fast delivery

Yesterday I messaged them asking if my order would arrive today, because I ordered the boxing gloves for my son’s birthday quite late and I was sure they wouldn’t make it in time. But they arrived today and my son is very happy! The gloves are absolutely first class as well. We will definitely be using this shop again more than once. ⭐⭐⭐⭐⭐

Ordered Rival P4P Guerrero lace gloves in 16oz black/yellow. Initially received the wrong product (velcro version). To their credit, Boxfit arranged collection quickly and shipped a replacement promptly.

Unfortunately the replacement was also incorrect - this time an entirely different and cheaper variant the SFH Guerrero model. I was later informed there had been an operational issue with warehouse locations being incorrectly numbered, which resulted in the wrong item being picked. By this time the product was now out of stock and not available for purchase via Boxfit or the UK stockists. An offer to refund the difference in price was made and keep the SFH model, but I opted to refund as this was not the product I had wanted.

Customer service staff were polite and responsive throughout, and I appreciate the transparency when explaining the issue. However, for a >£250 premium boxing glove purchase, receiving the wrong product twice - and ultimately being unable to fulfil the original order - was disappointing.

One additional frustration from a customer perspective was the lack of a direct contact route to the online orders team. The phone line states communication to the Web Order team has to be conducted via email, but when working through resolving this issue communication was instead routed through the showroom initially before being transferred to the web store team, which added friction and slowed the process; just having a phone number to the web store team would make resolving these issues simpler for the customer.

It’s a shame, as the company appears well reviewed online and the staff themselves were courteous and keen to help, but the lack of attention to detail on two separate dispatches would make me hesitant to place another high-value order in future, especially if under any time pressure.

Highly recommend Boxfit, great quality & their customer service is just amazing, the best company to deal with. Always so helpful & so quick to respond to any query’s.

Short notice fight, worked with Drei everything was clear and transparent and did a better job than I thought on the shorts would recommend to everyone who needs boxing custom shorts.

Have ordered before so know that my items be of good quality for my local boxing club good service no problems at all

fantastic service, and friendly staff, I run a busy kickboxing club and i only use quality training equipment, I have no worries ordering and using Boxfit equipment.

Incredible customer support. I accidentally ordered the wrong size glove, I contacted customer services and they promptly replied and went the extra mile to ensure my exchange was completed to get me the correct pair only 2 days later. They even threw in a free gift for my own mistake. I will only use boxfit uk from now on and highly recommend to anyone interested in boxing.

I ordered two customised team tracksuits not realising the delivery timeline. I contacted boxfit to ask if the order could be made available for two weeks after it was placed. They kept me up-to-date throughout the whole process and managed to get it delivered on time. Two happy boys so thank you very much.

Big thank you to Andrei, helping me get some last minute orders in ready for the box cup this weekend.
Definitely recommend
Aamir from wolves den👊🏽

Gear is as expected, response time for communication was fast and concise.

I ordered too late before my fight thankfully they had my size in stock already and quickly responded to my emails and dispatched them quickly for me so that my shorts would arrive in time

Very good and speedy email service and good customer service with really good boxing gear