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Company details
- Gift Shop
- also in
- Gift Basket Store
Information provided by various external sources
Gift hampers, gift baskets and other gifts delivered directly to your door. Shop online. A wide range of gift ideas for your family and friends. Boxt.com.au
Contact info
Australia
- www.boxt.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a gift package Wednesday…
Ordered a gift package Wednesday evening from UK, package delivered Perth WA before 2pm on the Friday, beautifully packaged and excellent service, definitely recommended
Unacceptable Service
Ordering online seemed easy and prices were competitive. I was happy. However, the gift hamper, which was for a bereavement, needed to be delivered in a timely manner on the day that was indicated as available, on the website. The item stalled in transit for no apparent reason and Boxt did not respond to my queries. The onus is on the sender, to whom one has paid a significant amount of money, to ensure that their items are delivered as requested, or to at least show some interest when an unhappy customer asks questions. I do not know what the outcome of this will be, because I have to take it further, but the funeral is long over and the gift now seems almost redundant. Although it is understandable that sometimes things go wrong, the lack of communication is unforgivable.
12/1/26
Further to this, the company did reach out, apologised and offered a discount for the inconvenience and distress caused. However, Star Trak is unreliable and uncommunicative and cannot be trusted to deliver on time, according to their contract.
Great service from start to finish
Great service from start to finish. Maintenance agreement & Box sent a reminder about when due. Also sent out a reminder that our engineer would visit. Service engineer (Steve) gave us warning of what time he would visit and was both friendly and professional. Did a thorough job and left all areas clean and tidy. Could not recommend any higher.
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