Boxtal Reviews 

Reply from Boxtal

5 days ago

Hello Miguel,

Thank you for your message.

We are sincerely sorry for any inconvenience this situation may have caused you and fully understand your dissatisfaction, particularly with regard to the value and special character of the documents you were expecting.

However, we would like to provide an important clarification regarding your shipment. Boxtal processes shipments with its shipping clients and not directly with the parcel recipients.

Regarding shipment no. 2511071737MONRNT..., you are the recipient of the package sent by our client, Mr. BAU... Following the loss of package no. 78147441, we did take charge of the case with the sender and proceeded, starting in December, to reimburse the goods as well as the transport costs to the latter.

On our end, the procedures related to this shipment have therefore been completed and the compensation has been paid to our sender client.

We therefore invite you to contact Mr. BAU... directly, in order to discuss with him the terms of refund or replacement of the goods you had ordered.

We sincerely regret that this experience has left you with such a negative perception of Boxtal. Even if we are not directly in a contractual relationship with the recipient, we fully understand the consequences that the loss of a package can have for those who were waiting for it.

We hope these elements will clarify the situation and remain at your disposal for any further information regarding the processing of the shipment.

Sincerely
Gabriel

Reply from Boxtal

Aug 3, 2026

Hello Zoe,

Thank you for your message and I have duly noted your statements.

At first, we sincerely regret the inconvenience you have encountered and regret that your experience led you to such a feeling.

I have absolutely no doubt about your words or your good faith. On the other hand, I am surprised to read that all your insured packages declared lost would not have given rise to any compensation.

If you wish, I would be delighted to discuss each of these cases with you in private so that we can take stock of their progress and check on them with you.

Regarding FedEx file no. 26042112FEDX0R..., on which you are currently exchanging with our claims department, we still lack essential information, notably the invoice number and the billing date.

Since you ship your packages as part of your professional activity, the insurance policy requires a valid commercial invoice to justify the value of the goods. Without this document, she unfortunately cannot process or validate your compensation claim.

Upon receipt of this information and the compliant commercial invoice, I can assure you that my colleagues will make every effort to forward your file to the relevant departments and close it successfully as soon as possible.

We remain at your full disposal to discuss with you and hope to be able to demonstrate that our goal is indeed to support each of our clients until the resolution of their case.

Have a good day
Gabriel from the Boxtal team

Reply from Boxtal

Jul 7, 2026

Bonjour Alex,

Nous sommes sincèrement navrés de lire votre ressenti et comprenons parfaitement votre incompréhension face à cette situation.

Comme nous avons pu en échanger par téléphone, et comme notre service litiges vous l'a également confirmé par e-mail, nous avons procédé à une vérification auprès de notre service facturation.

À ce jour, nous n'avons reçu de la part d'UPS ni l'indemnisation de la marchandise, ni le remboursement des frais de transport concernant votre expédition.

Nous comprenons que les informations qui vous ont été communiquées par le transporteur puissent sembler contradictoires avec les nôtres, ce qui est naturellement source de frustration.

Soyez toutefois assuré que nous suivons votre dossier avec la plus grande attention et que notre objectif est d'obtenir une résolution dans les meilleurs délais.

Comme pour toute demande d'indemnisation, une procédure spécifique est imposée par le transporteur et son assurance. Les documents demandés sont indispensables pour nous permettre d'ouvrir officiellement le dossier de réclamation et de solliciter le remboursement des sommes dues.

Dès que nous aurons réuni l'ensemble des éléments nécessaires, nous poursuivrons les démarches auprès des parties concernées afin que votre indemnisation puisse être traitée.

Nous restons pleinement mobilisés sur votre dossier et ne manquerons pas de vous tenir informé de son évolution.

Gabriel

Reply from Boxtal

May 11, 2026

Hello Sergio,

Thank you for your message.

We are sincerely sorry to read your disappointment regarding this matter and fully understand your incomprehension in the face of this situation.

After verification, I indeed note that despite the proper transmission of the documents and invoices requested by the carrier for customs clearance, the package was finally returned to you instead of being delivered to the recipient.

So I will check in internally as well as with the carrier to understand precisely what happened on this shipment and why the return was triggered despite the information provided.

I will not fail to get back to you privately in order to discuss your case in more detail and try to find a suitable solution.

We reiterate our apologies for the inconvenience encountered.

Have a good day
Gabriel from the Boxtal team

Reply from Boxtal

Mar 23, 2026

Bonjour Koroni,

Thank you very much for your positive feedback.

We’re truly happy to hear that your experience sending packages from London to Paris has been fast, efficient, and smooth. Knowing that our service meets your expectations is a real satisfaction for our team.

Your feedback is very important to us and encourages us to continue providing the best possible service every day.

Thank you again for your trust, and we look forward to supporting you with your future shipments.

Best regards,
Gabriel

Reply from Boxtal

Jan 13, 2026

Hello Bakary,

Thank you very much for your feedback!

We are delighted to know that your grandmother’s shipments to the UK are still proceeding quickly and efficiently.

Thank you for your trust and see you very soon for future packages

Gabriel from Boxtal

Reply from Boxtal

Dec 29, 2025

Hello Chanel,

A big thank you for your message !

We are very happy to read that your shipments from London to France are proceeding without the slightest concern and that the reliability of our service fully meets your expectations.

Thank you for your trust, and we remain of course at your disposal for your next international shipments.

I wish you a beautiful day and very beautiful end-of-year holidays.

Gabriel from the Boxtal team

Reply from Boxtal

Dec 29, 2025

Hello Keyah,

Thank you very much for your feedback !

We are delighted to know that your shipments between the United Kingdom and France are still going well. Your satisfaction is our greatest reward.

Thank you for your trust and loyalty, and looking forward to accompanying you for your next shipments

I wish you a beautiful day and very beautiful end-of-year holidays.

Gabriel from the Boxtal team

Reply from Boxtal

Dec 12, 2025

Hello Claire,

Thank you for your message.
I understand your frustration with this situation that is dragging on.

To begin with, I want to assure you that our customer relations service does not seek to refer you to other interlocutors without reason. For confidentiality reasons, we are not authorized to transmit the personal information of our client who is your sender.

That’s why we asked you to contact them directly. They are the ones who hold the object, who created the shipment and who can confirm or not the deposit of the package.

Regarding the lack of movement on the tracking, the carrier has not yet taken care of your package because the offer chosen by your sender requires a deposit at the post office. As long as this deposit has not been made by the sender, the routing cannot start and no scan appears on the tracking.

I understand that you are in a complex situation and that several interlocutors seem to pass the buck, which adds to your frustration.

However, in your case, only the sender can make progress by dropping off your package at the post office of their choice or contact us to open a dispute file if the merchandise is no longer located.

On our side, we remain fully available to intervene as soon as the package is handed over to the carrier and the routing begins.

I hope that your file will be released quickly, and I remain at your disposal if needed.

I also tried to reach you twice by phone but I came across your messaging, on which I left you a message.

Have a good end of the day
Gabriel

Reply from Boxtal

Updated Sep 3, 2025

Hello Mikael,

Thank you for taking the time to share your good experience with Boxtal.

It is with pride that we read your message and we are very happy to have been the appropriate solution for your shipment to Croatia.

We will always make sure to offer you the best possible offer, at the best price.

Recommending our services is for us the most beautiful of rewards and touches us a lot.

Do not hesitate to call us in case of a new shipment.

We wish you a very beautiful day.

Gabriel from the Boxtal team

Reply from Boxtal

Jun 4, 2025

Bonjour,

Je vous remercie d'avoir pris le temps de nous partager votre ressenti sur Boxtal.

Nous sommes ravis que vous trouviez notre plateforme simple et rapide et qu'elle vous permette de gagner du temps.

Notre objectif est justement de faire gagner du temps à nos clients tout en simplifiant au maximum leurs expéditions.

Nos équipes restent à votre écoute en cas de besoin sur vos futurs envois.

Passez une bonne journée
Gabriel de l'équipe Boxtal

Reply from Boxtal

Feb 28, 2025

Good evening Orlando,

Thank you very much for your message of praise.

We are delighted to know that we have resolved your concern quickly and as you expected.

Your loyalty and satisfaction are a source of joy to us and an encouragement for us to work harder, to keep you with us for many years to come.

I share your message with my colleagues who will no doubt be very happy to read it.

We will be happy to help you if you need us.
Very good evening.

Gabriel from the Boxtal team

Reply from Boxtal

Jan 14, 2025

Hello Lisa,

I’m glad you took the time to share your good experience on our Trustpilot page.

As usual, we help our clients with pleasure and determination.

We are very happy to have met your expectations perfectly.

We remain available for any other request.

Very good day
Gabriel from the Boxtal team

Reply from Boxtal

Nov 5, 2024

Hello Adam,

We are happy to hear your message and we are delighted that our services meet your expectations.

The support department joins me in thanking you for your trust and sharing of your experience.

We work every day to improve and offer you a perfect tool.

Have a great day.
Gabriel from the Boxtal team

Reply from Boxtal

Aug 2, 2024

Hi Karla,

Thank you for taking the time to share your good experience with us.

I am sorry that you could not receive your goods which contained a difficult material to transport, but reassured that everything is back in order.

I am very happy to have been able to help you as best I could and that you are fully satisfied with it.

I will be again at your disposal in case of need on a new shipment.

I wish you a very nice day.

Gabriel from team Boxtal

Reply from Boxtal

Jan 26, 2024

Hello Jean Baptiste,

Thank you for your message and I took note of your comments.

As previously stated, on behalf of the carrier, we apologize for the loss of your package and the inconvenience caused.

However, you say that Boxtal does not wish to reimburse you for all your invoices paid by Fedex.
I remind you that it was Boxtal that decided to compensate you after the insurer’s refusal for misrepresentation of the nature of the goods.

We have also decided to compensate you for the total amount of invoices sent, which is above the amount declared at the beginning.

Our litigation department and I took the time to explain all of these processes that you do not want to understand.

In the future, we advise you to declare the good merchandise you are shipping and its true value because few companies will agree to compensate you after this kind of fact.

I wish I could help you more.
Very good day.

Gabriel

Reply from Boxtal

May 31, 2023

Hello Nikos,

Thank you for your opinion. Glad to have been able to help you. Gabriel.

Reply from Boxtal

May 11, 2023

Hello Louise,

Thank you for your positive feedback. It is very encouraging to our teams and very important for us.

I am proud that our customer service team was able to meet your expectations when you needed their assistance.
I will not fail to share your words with Florian, which will make him very happy.

I would like to take this opportunity to warn you that, in case of need during your next shipments abroad, our help centre can tell you the steps to follow to avoid blockages of your packages in customs.

We stay tuned and wish you a great day.

Gabriel

Reply from Boxtal

Oct 7, 2022

Bonjour Ludovic,

Je vous remercie d'avoir pris le temps de nous écrire et d'évaluer nos services.

Je suis heureux de constater que ces derniers vous plaisent. Votre simple message nous encourage fortement à travailler davantage pour conserver cette qualité de service.

Je vous souhaite une belle journée
Gabriel

Reply from Boxtal

Aug 18, 2022

Hello, thank you for your return. Like evoked with your customer service, the carrier has refused to refund your package because of the content. Again, Boxtal apologize for the disappointment. Regards.