Boyes Reviews 

I have regularly bought from Boyes for at least the last 15 years, during which time, I have never before experienced rudeness or discourtesy from its staff. That is, until 23 September 2026 while visiting its Bridlington store.

I’d been looking for a bottle of antiseptic liquid. This particular product is manufactured in Britain, and normally on sale at Boyes. When I asked the cashier about its absence, another member of staff (a robust-looking woman wearing a high visibility jacket and earphones who was standing beside me) said it couldn’t be in their warehouse.

“Very bad!” I remarked, annoyed that such a simple product should so suddenly and inexplicably be unavailable. I walked away in disappointment.

“Get a life!” shouted the robust woman as I made my way towards the exit. When I made no reply, she followed this up by muttering: “Rude!”

NO, my comment was not in the least “rude”! I used no offensive or obscene language or threatening behaviour whatsoever. SHE was the one who was being rude by speaking to a customer in a way that was impolite, unnecessary and unhelpful. Her rudeness was further compounded by Boyes not even bothering to comment on the incident when I emailed them, offering no explanation why this particular antiseptic has suddenly become so hard to obtain.

Boyes, if you consider this employee’s way of speaking to a customer was perfectly acceptable, then I shall NEVER buy from ANY of your stores again!

Visited boyes longton
Wasn't really brand new shop like the floor looks like keeped the old flooring from old wikos and it makes you feel itchy how long the wilko store bin closed for long time never changed to me i wouldn't go boyes shop it would of bin better it truned in to JD sports shop would of bin better there

The after customer service at upton wirral was very disappointing.

I rarely return anything but I bought two throws. Opened them at home they looked awful. The quality the colour wasn't right.

I took them straight back.

The manager refused me a refund as I had sellotaped them back into the original packing not as good as the display items. I had my receipt.

Its my right to recieve a refund ...things never quite go back the same into a package

I will never shop here again

Bought some toiletries for my holidays, and other household items, have to go to chesterfield store as that’s my nearest
I’d love if a store opened in Crystal Peaks or Drakehouse Sheffield, Boyes is a reason to visit a high street store.

Nipped in at 3pm one day to buy underwear for father-in-law who had had a stroke so needed some items.
Was told by wife upon arriving home that they were likely to be the wrong size.
Returned said items the following morning at around 10am to be told that mens underwear cannot be returned only womens.
Absolutely disgraceful and probably illegal attitude in today's society. Unable to return mens underwear but okay to return womens.
There is NO sign near the underwear that even explains this. Hadn't even opened the underwear and now i am the proud owner of some Y-fronts.

I visited Boyes in Dunstable, Bedfordshire, expecting to find items similar to what Wilko used to offer, only to discover that the branch had closed and been replaced by this store. While browsing, I noticed a handheld hover that had been left out of its packaging. Out of curiosity, I briefly pressed the on/off switch to see how it worked.

A female staff member immediately approached me in an extremely rude and aggressive manner, demanding to know if I had touched the item. Despite my polite admission, she continued to scold me, called over another staff member, and both proceeded to tell me off as if I had committed a serious offense. They even demanded that I leave the store, which I refused because I had not caused any harm or theft.

I was shocked by their arrogance and hostility toward a potential customer over such a minor mistake. This experience has left me very disappointed, and I would not recommend this store based on their treatment of customers.

I generally shop in Boyes Eastwood and all the employees are really great. They answer any question you have and most of them with a smile.
They drop whatever they are doing in order to help customers and they know about the products they sell - and there are quite a few products-.
Mr Boyce should be very proud of each and every employee.
I just want to say thank you to them for going beyond their job description.

Terrible staff very rude aggressive will never use that store ever again

Eastwood Notts Very Very Lazy Inept Staff Keep Everyone Waiting Called in yesterday 24/3:26 12:45 5 minutes waiting to be Served one member of staff faffing with A Return no one else wanted to attend the till especially Yvette left the goods this does not happen at Sutton branch Get your idle backsides into gear Home Bargains from Now On

I am trying to buy less online as so much turns out to be poorly made tatt. This shop has been great for that as it has most of the things I have needed in my home rennovation, given it is reasonably small that is impressive. Have found a huge range of things. There is a decline in the highstreet of shops selling practical items (instead of coffee shops and luxury items we don't really need) this shop bucks the trend a bit and I am so glad to have one in my town.

York Boyes rude staff in the fabric department! I wanted to buy elastic and made the mistake of putting it on the counter while at I removed my finger from the hole in the middle of the cardboard holder. It was pushed at me and I was rudely told to put it in a basket as they needed the space! I was about to move but instead I took the elastic back to the shelf and left! I won’t be giving Boyes anymore of my money.

Just been to Boyes to exchange some control briefs - when compared to other ranges I have, I realised they would be too small. I had my receipt and was prepared to buy two more items. The assistant refused to do this because I did not have the hanger, even though there would be spare hangers from other items to be purchased. No goodwill exchange and to be honest, I’ve heard everything now, total utter disappointment and could not believe what I was hearing. Do not buy there if you want to avoid exchange problems, that’s my opinion.

Great shop. Went to the new store in Hartlepool. Lovely experience. They sell almost every thing.

Hgv driver and its a bully culture and have to work 50 hours before overtime totally not worth it plus the hourly rate is prehistoric really bad company not friendly and full of back stabbers BE WARNED!

How often I go to Boyes [in Beverley] & find what I am looking for to solve a problem!! The shop stocks so many useful things which are just not to be found elsewhere & at extremely competitive prices. The staff at Beverley are lovely: they are cheerful & friendly & go out of their way to help - they take the time to show you where in the store you can find what you are looking for. I would describe Boyes of Beverley as "The Best of British". Today again they found for me exactly what I was looking for & helped me solve my particular problem. Many thanks to all the staff their for their outstanding customer service!

I bought some crisps and want to exchange with other sort of crisps. Unfortunately I lost receipt but have online card payment but the staff refused to exchange with very very bad verbal and bodily attitude. I asked for the store manager and she replied that she is the store manager which astonished me that how this lady could be a store manager because from her behaviour she was looking very very depressed and maniac drugy lost women. I don't have any problem with exchange but I was horrified by her behaviour. I think that this is a new store and a experienced and energetic staff and manager should be there instead of the manic and horrible behaviour lady. I believe that she was a racist by her beviour and body language. She was very loud and insulted behaviour. I will request the owner of this store to take action against this so called manager otherwise store will loose customers and will leave the shop to be closed soon. I will not recommend anyone to shop from this store as there are lot of good stores around there like asda ' Pound land etc. Very very 😥
Many thanks

Just the sort of shop that every high street needs wether your high street is dying like most are, or if yours is thrive-ing like most aren't. On my visit to the Arnold store in Notts I didnt particularly need a fishing rod, some wool or a lumberjack shirt - Im not in either version of Big Country - but I know where to go when i do. Adidas t-shirts under £20, Bench jeans £12 and nice sweeties. I miss Wilkos but this place is helping. Hurry up with your Nottm city store please. Essential.

Went to boyes in Louth, Monday 19th January 2025 at approximately 10.30. Went upstairs to buy wool,when I went to pay there was no one at the till, so I rang the bell. The staff member stormed over looking outraged and told me off for using the bell. If I hadn’t wanted the wool I would have told her to stick it. She made me feel like a five year old. I thought staff were supposed to be polite. I’ve never met such a miserable woman.

The staff at Boyes in Skipton need to learn how to work in retail!
Firstly, a smile is easy
Then
Engaging with people helps them spend money at the store
Offering advice to consumers also boosts business
'They're all out' is not a great response to a question about stock
Who is running the training at Boyes? I did 40 years in retail, this is almost as bad as it gets.

Went to the Boyes store in Upton Wirral. The girl behind the till maybe in her 20s was very unfriendly. No thank you or smile just miserable face looked like thunder. Won't be going again will go to the range instead, felt like getting a refund.