bpha Reviews 

Bpha management are harasser and psychopats manipulator and controlling with insane multiple door inspection by Christofer Dunn control freak you with lacks of empathy completely allergic to repairs and tenants complaining made excuses and no take accountability of their obligations under act 2018 tenant right they only greedy for your rent they living in a best house from bpha house association and they like made your life a misery stay away from this TOXIC PEOPLE AND OPEN YOUR EYES it's a trap!Cursed Mafia People

I cannot fault bpha in helping me get my forever home. Tukeilla and Karen from the Milton Keynes team were absolutely amazing and made sure I was fast tracked into my new property within 9 days. I have been in my new home now for 2 months and the communication has been amazing and the aftercare team always check in to make sure I’m ok.
Amazing company and people thank you so much
I am not from the USA either 😂 not sure why it says that Sarah partridge Milton Keynes

Me and my mum have been living with mould since I was born which was 22 years ago. All this time I thought the black spots and stuff was normal and I thought everyone had it turns out it’s not and it still hasn’t been fixed.

Out of hours person named Peter was absolutely rude, showing no respect. Telling me that blocked kitchen pipe is a tenant responsibility.

Dreadful organisation who have no regard for the situation families are in when their relative dies and you try to sell the shared ownership property. The fees rack up at £800 per month for the pleasure of owning the flat! Unable to sell, rent or auction. Unable to sell due to the ridiculous charges, even tho the flat is being advertised as less that 66% less than it was bought for just a few years ago leaving the family with the burden and worry of these costs. No one from BPHA care we have asked if we can rent as unable to sell this has been refused.
Estates agents advise we are unlikely to sell it and probably won’t be able to give it away. My Uncle wanted this asset to be sold and money shared to the kids but there will be none left. This company should be ashamed of themselves. Hang your head in shame

I am in a shared ownership flat and observed someone fly tipping of which I made a note of the registration and took photo's of the car. I reported this to BPHA, but as I would not share my personal details with BPHA they would take no further action against the fly tipping. What relevance is my personal details?

BPHA have been advised by my Dr's that I need to move as my health has deteriorated and this property is now a serious health risk. Central Bedfordshire council also emailed them stating this. They have disregarded anything that my Dr's, Local council and even what the police have said. I keep calling them and left a review on google and was asked to contact their office which i did do. Their area manager was meant to contact me which they have not done. I have called so many times and no reply or contact from the area manager. I've had seizures on the stairs and other health problems but BPHA disregard everything. They are worthless and incompetent. They think this will just go away but it wont because the longer I try and contact them and they don't do anything and it impacts my physical and mental health the more serious it ets for them legally. STAY AWAY FROM THESE COWBOYS!!!!!

I give BPHA zero stars.
My experience with this association was appalling from start to finish. There appeared to be little genuine concern for vulnerable households, despite this being a core expectation of any housing association. Instead, I was left with the impression of an organisation that operates with inconsistency, poor judgement, and a lack of accountability.
The level of disrespect and unprofessionalism I encountered was unacceptable. BPHA requested extensive documentation and personal information, yet once they had gathered everything they wanted, communication effectively stopped. Emails and enquiries went unanswered, and there was no meaningful effort to keep me informed or explain decisions.
The entire process felt dismissive and one-sided. Being expected to provide substantial evidence and documentation, only to be ignored afterwards, demonstrated a serious lack of professionalism and basic courtesy.
Based on my experience, I would strongly advise others to approach this association with caution. I found the service unresponsive, disorganised, and deeply disappointing. Trust has to be earned through transparency, fairness, and communication—qualities that were notably absent in my dealings with BPHA.

Deserves 0 stars. Hideous customer service, useless workmen. Staff lie all the time and break promises. Have to escalate everything to the complaints team to get anything done. Put the rent up every year despite getting less and less for our money. They’re not interested in hearing any of the myriad of negative aspects to their outfit, so long as their rent is paid they don’t give a damn. Appalling housing association

Hannah Demain, 7 May 2026:
Cancelled repair, denied landlord’s legal duty, dismissive call. Left me with mental health impact + arm injury. What an appalling service never get a repair from them Useless!

NON-COMPLIANCE COMPLIANCE FAILURE, DATA BREACH ILLEGAL EVICTION MISREPRESENTATION LIES COERCION TREPASS MISHANDLING GOODS, very sneaky company can anyone find a true good review on this high handed non - compliant Housing provider.

Here is my honest feedback about this organisation:

Have been a shared ownership customer for nearly two years. At first, during a buying process they have assured me that I will be able to use my own electricity supplier on my allocated electric vehicle charger (7kW charger) which later I have found to be incorrect as by living in the apartment, all residents has no other choice but to use bpha chosen electricity supplier at bpha’s tariff. Have they lied to make the apartment to be more attractive or the sales team has no clue what they are selling…?
After using it for nearly two years, they increased their EV charging tariff rates twice and recently they have removed electricity night rate, which was already high (£0,27 per kWh) to a 24 hour flat rate at £0.37 per kWh, and they have done it without a warning or any kind of notice or consultation! While public Ultra fast (250kW) charging in town costs £0,41 per kWh during day time and only £0,21 per kWh for the night rate! (Tesla chargers prices). A total rip off as residential private night charging rates currently in the same area are £0.07 per kWh!!!

This is their response to my complaint about EV charging:

“We review our EV charging tariffs annually each April.
bpha has taken the decision to operate a single 24-hour EV charging tariff across our sites. This approach allows us to manage all EV chargers consistently as not all chargers within our stock technically support separate day and night rates. This is intended to be the fairest and most straight forward way to ensure well-maintained services for all residents, whilst keeping pricing transparent and consistent. 
The tariff has been calculated based on our cost of supplying electricity, VAT applied in line with rules for EV charging, and an allowance to cover the ongoing operation, maintenance, and management of the EV charging services. Our current electricity contract rates are locked in until March 2027, and we will aim to review our EV charging tariffs again in line with new rates in April 2027. 
I appreciate that this may not be the response that you are seeking but assure you that we strive to implement the most cost effective tariff for our residents.”

First:
easier for them to manage all the chargers by setting flat rate? Maybe easier to make a higher profit as no EV charging supplier has that high electricity tariffs during the night?!

Second:
Not all EV chargers technically support separate day and night rates? That’s a nonsense as day and night rates are not controlled by a chargers but electricity suppliers set rate! Electricity rate has nothing to do what kind of charger it is. It can be no charger at all just a 3 pin outlet socket and you would still be able to get variable charging rates!
Nice try, bpha, by fouling your own customers!

Third:
Keeping prices transparant and consistent? Customers need cheaper possible charging rates at their own home, especially when customers can not charge their EV,s with their own selected energy supplier!

Fourth:
Set price higher for operation, maintaining, managing chargers? Chargers are supplied from PodPoint and they are managing and maintaining their chargers. In order to use them, customers have to use PodPoint app and pay to PodPoint directly for all the charging, but bpha sets the prices and gets the money! For me, it looks like a money laundering scheme or maybe tax avoidance??? Who knows…

And the last, not related to EV charging:

They keep increasing rental prices dramatically and inadequately. It would be understandable, but why to increase rental prices when the value of the shared ownership property has not increased at all? The rental prices are set by the percentage of the remaining shares value which are owned by bpha.

Tot fair and badly organised organisation who are ripping off their clients at all possible ways!

You really couldnt have a worse bunch of people working for a housing organisation like bpha. Most of the staff have horrible attitudes and incredibly lazy. After 6 years, ive never had a good response from the housing officer becky thats there. She needs to go ASAP, it is lazy people like her thats the reason we have all the problems and no solutions. Every complaint ive made has been thrown back in my face. No more. This is how you turn nice guys into villains.

Terrible customer service, no communication, complete lack of empathy or care. Use a god awful management company called Broadoak. Our building has been open and exposed in multiple locations including the garage with no work being done to fix it, or even a care. Prices go up every year, but nothing to show for the cost. 4 visitor spaces offered upon purchasing the property after it's completion, only for 3 of those spaces to be sold to a PT company under our building, and no notification given to residents or rights to reject. They send someone at night to paint over the V spaces and lock it off with locked bollards. Honestly the most awful company I have had the displeasure to deal with. Will never ever ever get a property managed by BPHA ever again.

I moved into a brand new shared ownership flat in 2019. Ever since I moved in the skylight at the top of the stairs has leaked whenever it rains. The builders carried out a repair, but this did not work. This leak has caused paint to bubble and flake off and mould running down the walls. BPHA have repeatedly sent out the wrong tradesmen to attempt to resolve this. When will this be repaired and redecorated?

Bedford Pilgrims Housing Association - BPHA

I have suffered as a tenant of BPHA since 2017. Their list of failings as a landlord is too long to cover in this review so I shall pick the highlights… perhaps that should be lowlights!

Handing over a property in disgusting condition including semen on the walls and floors soaked in dogs urine.

Handing over a property with broken switches and window catches.

Giving personal information about neighbours to me and giving my personal information to neighbours… leading to discrimination and physical assault, harassment and mental abuse.

Refusing to investigate breaches in Data Protection.

Non-maintenance of emergency escape routes.

Refusing to repair garden fences they installed and are liable for.

Ignoring requests to communicate through a Registered Carer.

Charging a maintenance fee for communal areas that don’t exist… there is a block of flats, nowhere close, on the same street that we have no access to so BPHA said “you are on the same street, you pay the charge”

Giving written confirmation of when properties will be refurbished and then changing the date and scope of works.

Planning to replace expensive and inefficient storage heaters with new, expensive and inefficient storage heaters even though there are Government grants for green alternatives.

Sadly, many of us don’t have a choice on where we are housed or who the landlord is. We don’t have a voice powerful enough to be listened to. When you are trapped in this scenario, the last thing you need a landlord like BPHA, an association that actively has a negative effect on mental health. If you start with a severe mental health condition, BPHA are likely to make it much more acute; that is what is happening to me.

I have given no location information as I fear BPHA.

I would give this housing association 0 stars if I could. I have had issues since I moved into my property 20 months ago now. 4 area housing managers have left along with a complex case worker for my ongoing case. Non-stop ASB, was lied to prior to signing the tenancy and was told on more than one occasion there was no ASB, only to find out that the previous tenants got moved due to the ASB. I have submitted video and picture evidence of what we have endured whilst living in our property and nothing has ever been done. I now have a level 2 complaint raised with BPHA which I am awaiting a response for. Would NOT recommend. Also DO NOT move to Eagle Way in Northstowe because you'll suffer the same as what we did by one family in particular.

Supposed to be having a new bathroom fitted this year. However due to my disabilities I need the bath that is in place now kept. A simple request. However after over two months of trying to get the person. at bpha in charge of this upgrade to speak to me about this issue. Including making complaints. I have got nowhere. Bpha as a company do not care about their customers. They have not since we became one 15 years ago. I could write a book on the bad experiences we have had with this company. Some endangering my family. This company will not change because it doesn’t want to. Date of this experience 25th July 2025 to present.

Absolutely abhorrent service,quick to take your money for rent but incredibly reluctant to do any repairs. They either aren’t done properly and have to come out AGAIN MULTIPLE TIMES TO RECTIFY THEIR OWN ERROR, one time an engineer came for a repair he had messed up before and wondered “who done that”. They seem to turn up whenever they want too and have even come for repairs that don’t even need doing or haven’t come with the requisite equipment to do the job. I’m not surprised they have the terrible reputation they do and I’m promptly involving the housing ombudsman to claim compensation and for any repairs to be properly done. I hope this review makes other unfortunate bpha tenants come forward and share their own disgust with the service given. If I could give 0 stars I would. Truly unacceptable and they shouldn’t even be operating as a housing association more like a bandit association as they are COWBOYS.

I moved into social housing as I have a long term condition and was offered a new build flat in Central Cambridge in the CB1 estate. It has been the worst experience of my life. Mould, mice infestations and disgusting smelly bins. We have had to go to the press to force BPHA to carry out basic cleaning and repairs. Sewage floods, leaks and anti social behaviour has caused my illness to worsen. Stay away from these properties.