Bpmproshop Reviews 

I ordered a Mondraker Crafty on August 25th and paid upfront. Philipp told me the bike would be shipped by September 4th. That date passed, no tracking number, no message, nothing.

I sent them multiple emails over the next few weeks asking for an update, and I was completely ghosted. When he finally replied at the end of September, he claimed there was an "official manufacturer recall" on the bike and offered to send me a 2027 model instead.

I got suspicious and contacted Mondraker directly. Mondraker confirmed to me in writing that there was NEVER any recall on this model. He literally just lied to cover up the fact that he didn't have the bike.

The bike was never sent, and I only got my money back because I opened a dispute through PayPal and forced a refund. Straight-up lying to customers. Do not buy from them.

Quick responding, good customer service !

The board I ordered was not available anymore but they offered me really good alternatives and negotiated with me the best option.

I found them very helpful, accommodating and pro active. They tried everything they could and understood my perspective.
I also noticed that they are experts and could advice me well.