It was a great experience. Zuruk mahmood was responding for my emails continuously and he guide me on a phon call so my issue is being resolved by his guidance
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have high praise for the tutors and academic staff at BPP - really knowledgable and engaging, and they truly seem to care about your learning and success. From an administrative and communications... See more
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My experience with BPP University so far has been really smooth. The admissions team were helpful, quick to respond, and made the whole transition easy for me. I haven’t started my course yet, but the... See more
Company replied
Brilliant tutors! I'm in my final level of ACCA and every tutor I've had has been brilliant. Doing online live lessons can be hard but they keep it engaging. Plus Pass Assurance is very reassuring!... See more
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Company details
Written by the company
BPP delivers a full a range of qualifications to develop careers at every stage and every level of development. It offers a unique learning experience, with a resounding focus on preparing students for, or enhancing, their careers. Offering a full breadth of qualifications across degrees, apprenticeships, professional qualifications and short courses in a range of specialisms including law, accountancy, management, data, digital and technology, finance and nursing and healthcare.
Contact info
BPP Portsoken Street, 1 Portsoken St, E1 8PH, London, United Kingdom
- 0330 060 3100
- www.bpp.com
4.0
Great
1K reviews
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Reply from BPP
Hi,
Thank you so much for your review.
We are glad you enjoyed your experience and found our assistance to be highly beneficial. We really appreciate you taking the time to share your positive feedback.
Wishing you all the best!
- Gina
BPP Customer Experience Manager
It was quite straightforward process to…
It was quite straightforward process to book my mock exam.
October 6, 2026
Reply from BPP
Hi,
Thank you so much for your review.
We are happy to hear that scheduling your mock exam was an easy experience for you. We truly appreciate you taking the time to share your positive feedback with us.
Wishing you all the best throughout your learning journey ahead!
- Gina
BPP Customer Experience Manager
FAQ's and SLA's
FAQ's and SLA's
I have found BPP to be helpful and supportive in the past, particularly with apprenticeship programmes. However, my recent experience with booking a commercial training course was disappointing.
After making the booking, I needed to raise a query and found it difficult to identify the correct support route. The FAQs did not address my situation, so I submitted a support ticket for assistance. Unfortunately, the initial response missed the stated SLA, and when the query was transferred to another team, the SLA process effectively started again. Regrettably, this deadline was also missed.
While the issue was eventually resolved, it only happened after I personally chased for updates on multiple occasions. As a customer, this left me feeling frustrated and dissatisfied with the level of communication and responsiveness throughout the process.
I recognise that BPP generally provides good support in other areas, which is why this experience was particularly disappointing. I hope improvements can be made to the support and escalation process for commercial training enquiries to provide a more seamless customer experience.
October 7, 2026
Reply from BPP
Hi,
Thank you for taking the time to share your feedback.
We're pleased to hear that you've previously found our support helpful, particularly in relation to our apprenticeship programmes. At the same time, we're sorry that your experience when booking a commercial training course did not meet the standard you expected.
We can see that your query has been raised with the relevant team, who will support you and provide any further updates required. Feedback such as yours is invaluable in helping us review and improve our processes to ensure a smoother experience for customers in the future.
Thank you again for taking the time to share your experience. We genuinely value your feedback and your continued support of BPP.
- Gina
BPP Customer Experience Manager
Great experience from start to finish
Great experience from start to finish, La’Kei and Saajan were very helpful, always keeping me updated with any progress in my application.
October 13, 2026
Unprompted review
Reply from BPP
Hi Mirela,
Thank you for your 5-star review.
We are glad to hear that you had such a positive experience with our La'Kei and Saajan. We appreciate your kind feedback regarding the consistent updates and dedicated support provided throughout your application process.
Wishing you a successful 2026 and beyond, Mirela!
- Gina
BPP Customer Experience Manager
Appalling service
Terrible service! I have had numerous issues since enrolling and have emailed and called a dozen of times with no appropriate response or resolution. I am now trying to cancel and still no one is responding. Do not use!!
September 7, 2026
Reply from BPP
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
We can see that you've been in touch with us regarding your concerns, and a member of our team responded to one of your cases yesterday. We appreciate that you're seeking a resolution as quickly as possible, and we're committed to working with you to resolve this matter.
Please continue to engage with the open case, and a member of the team will be in touch as soon as possible to help.
- Gina
BPP Customer Experience Manager
Easy enrollment process..excellent staff
Excellent customer/student service, extremely helpful enrollment staff - Claire Bell and team...great!
Give Claire a raise/promotion, she deserves it. -suggestion..
September 23, 2026
Reply from BPP
Hi Lou,
Thank you for your review.
We are so happy to hear about your excellent experience with our enrolment team! Your kind words about Claire's helpfulness are truly appreciated and we'll be sure to pass this on. Thank you for taking the time to share your positive feedback with us.
Wishing you all the best, Lou!
- Gina
BPP Customer Experience Manager
Fast service ,keep me update all the…
Fast service ,keep me update all the time .thanks
September 15, 2026
Reply from BPP
Hi,
Thank you for your 5* review.
We truly appreciate your kind words! We are delighted to know that our service and communication met your expectations.
Wishing you every success throughout your academic journey ahead.
- Gina
BPP Customer Experience Manager
easy process
September 22, 2026
Reply from BPP
Hi Ahmed,
Thank you for your review.
We're thrilled to hear you had a positive experience. We really appreciate you taking the time to share with us.
Wishing you every success throughout your learning journey, Ahmed!
- Gina
BPP Customer Experience Manager
BPP ACA
Becky's teaching was really well structured and I felt really encouraged and supported throughout every session. I felt a lot more confident in the material and exam by the end of the sessions.
September 18, 2026
Reply from BPP
Hi,
Thank you for your 5* review.
We're so glad to hear that the sessions with Becky were well-structured and that you felt encouraged and supported. It's wonderful to know that your confidence in the material and for the exam significantly improved. Thank you for sharing your positive experience with us!
Wishing you all the best throughout your academic journey!
- Gina
BPP Customer Experience Manager
A very positive experience with BPP…
A very positive experience with BPP University.
I recently completed my Postgraduate Diploma in Digital Marketing and really appreciated the quality of the programme, the practical approach, and the support throughout my studies. A valuable learning experience that helped me strengthen both my strategic and practical digital marketing skills.
Thank you, BPP.
September 24, 2026
Unprompted review
Reply from BPP
Hi Milos,
Thank you for your 5* review.
We're happy to hear about your very positive experience! We are delighted that our Postgraduate Diploma in Digital Marketing provided a valuable learning journey, strengthening your strategic and practical skills. Thank you for taking the time to share your kind words.
Wishing you a successful 2026 and beyond, Milos!
- Gina
BPP Customer Experience Manager
ACF at BPP Portsoken with Stuart O'Brien-Weeks
Stuart O'Brien-Weeks was my tutor for the accounting fundamentals course at BPP Portsoken. He brought boundless energy and enthusiasm to the classroom, and was always very helpful in answering any questions.
September 19, 2026
Reply from BPP
Hi,
Thank you for your wonderful review.
We are so happy to hear about your positive experience with your tutor in the accounting fundamentals course. We're glad Stuart's energy and helpfulness contributed to your learning. We truly appreciate you taking the time to share your kind words.
Wishing you all the best throughout your studies!
- Gina
BPP Customer Experience Manager
Stuart was an amazing tutor
Stuart was an amazing tutor, explained everything so well and clear, super friendly and and went at a good pace. (And made it fun)
September 19, 2026
Reply from BPP
Hi,
Thank you for your 5* review.
We are so happy to hear that your experience was enjoyable and that Stuart made learning fun and clear. Thank you for your wonderful feedback!
Wishing you a successful 2026 and beyond.
- Gina
BPP Customer Experience Manager
Good review
Stuart is a great teacher and has explained the accounting concepts so well.
September 19, 2026
Reply from BPP
Hi,
Thank you for your 5-star review.
We're thrilled to hear that Stuart's explanations of accounting concepts were helpful for you. We truly appreciate you taking the time to share your positive feedback!
Wishing you all the best throughout your studies.
- Gina
BPP Customer Experience Manager
Teaching was great and detailed
Teaching was great and detailed. It helped me understand the course, and I think I am in a good place for question-based revision. The BPP location does not have any study areas, though which is not very helpful.
September 19, 2026
Reply from BPP
Hi,
Thank you for your review.
We really appreciate you taking the time to share your experience. We're delighted to hear that you found the teaching detailed and helpful, and that it has left you feeling well prepared for your question-based revision.
We're also sorry to hear of your disappointment regarding study areas. Access to facilities can vary depending on location and the nature of your studies, but we appreciate you bringing this to our attention and will share your comments with the relevant team for review.
Wishing you every success with your studies.
- Gina
BPP Customer Experience Manager
Unfortunately I’ve had a very bad…
Unfortunately I’ve had a very bad experience. Due to a miscommunication I had not completed my masters when I thought I had. I have now finished all my SQE exams and applied for an exit award. Despite raising several queries asking when my award will get ratified and when I will get my certificate I get what seems like an automatic answer then my case has been closed (so I have to raise another query back from the start again). There is no direct email everything is raised as a case so problems take weeks and weeks to get resolved (which was my experience whilst on the course also) I raised my last query setting out exactly what I needed last Sunday and chased it Wednesday and Friday and still no response on Monday night. I feel like I’ve spent every other day on hold to get through to someone who says it will be escalated and it never is. Unfortunately my new job has now been delayed again but of course they don’t care. No one is interested when they have had your money it seems. Really really upset and disappointed and would not recommend BPP law school to anyone and will continue to advise my friends and colleagues to go with someone else.
UPDATE
I was hoping to be able to update my review with a positive experience however after my certificate was due to be showing mid October, it still isn’t despite me chasing BPP regularly i am unable to get an update. Please do not give your money to BPP
September 21, 2026
Unprompted review
Reply from BPP
Hi Alice,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand the frustration this situation has caused.
We would like the opportunity to look into the concerns you've raised in more detail. We have requested your details and would appreciate it if you could provide us with some further information to help us investigate.
Thank you for bringing this to our attention. We appreciate your patience while we work to understand what has happened and provide further support.
- Gina
BPP Customer Experience Manager
Great staff and customer services❤️
September 7, 2026
Unprompted review
Reply from BPP
Hi Sohaib,
Thank you for your 5* review.
We're delighted to hear you've had a positive experience. We really appreciate you sharing your feedback with us.
Wishing you a successful 2026 and beyond, Sohaib.
- Gina
BPP Customer Experience Manager
It was a great experience. My problem was solved very professionally.
It was a great experience. Zuruk mahmood was responding for my emails continuously and he guide me on a phon call so my issue is being resolved by his guidance
September 7, 2026
Unprompted review
Reply from BPP
Hi Sumaya,
Thank you so much for your review.
We're thrilled to hear you had a great experience. We truly appreciate you taking the time to share your kind words.
Wishing you all the best, Sumaya!
- Gina
BPP Customer Experience Manager
Excellent advice with professionals
August 28, 2026
Reply from BPP
Hi,
Thank you so much for your review.
We're delighted to hear you received excellent advice during your recent experience. We truly appreciate you taking the time to share your feedback.
Wishing you all the best throughout your academic journey ahead!
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Aleksandra,
Thank you for your 5* review.
We're thrilled to hear you had such a positive experience. Your feedback means a lot to us!
Wishing you all the best throughout your upcoming studies and future career, Aleksandra.
- Gina
BPP Customer Experience Manager
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