Bredburyhall Hotel Reviews 

Shocking! We had a room booked following a friend’s wedding. The wedding was moved to a different part of the hotel with only a few weeks notice. They then moved our overnight stay to another hotel 15 minutes away, with a promise to fund a taxi. Two months later they refuse to pay for the taxi as I cannot provide a receipt. At no point was I told to ask for a receipt as they had made the arrangements with the taxi firm. Apparently the accounts manager will be sacked if she refunds. Her words, not mine. Disgusting customer service.

We booked our staff Christmas party which was to include a Christmas Buffet and entry to the Nightclub after. The whole night was poorly organised with a lack of information and direction. The buffet was a basic hot buffet but insufficient for the numbers that had attended the venue as there were several other parties in attendance. The overall opinion was that the buffet was not worth the £35 per person fee. In addition to this a drinks package had been purchased, which the staff denied any knowledge, eventually someone confirmed it had been ordered, it was delivered one bottle missing from the order. The staff were poor and the facilities were also poor, the ladies toilet had no toilet paper, a party guest informed a staff member who disappeared presumably to get some never to be seen again. The guest then went into the gents and took some from there and took it upon themselves to hand out sheets of toilet roll to people who needed it. The overall cleaning of the premises was not really up to a standard that should be expected, a customer actually stuck to the bar. In addition, the drinks are day light ( night time )robbery, it was explained that the cheapest way to pay for some shots for our party of 17 was to buy a bottle, £92 for a bottle of Apple sourz ( £7.50 in Asda ), That was just an example, £10 for a bottle of beer, now I know there has to be a mark up but wow. I can not really recommend the venue and certainly will not be booking my companies work Christmas party at this premises again. It to us appeared that as we are not local or regulars we were treated differently to others. You live and learn.

Unhelpful customer service. Very disappointing.

Due to covid, the hotel could not open at the time of our planned visit. This said we requested refund as we were staying for a wedding party. The hotel has a member of staff working to rebook peoples visits however we have been chasing our refund for weeks and all we are getting told is they cant process the refund until the hotel opens. This could be months, the hotel may not open again, and to expect us to wait indefinitely for our Refund is not acceptable. So MR GOLAM SARWAR pull your finger out and arrange out refund. Very poor customer service.
Will never book here again.