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2.4

Poor

TrustScore 2.5 out of 5

11 reviews

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2.4

All reviews

(11)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely horrible company

Absolutely horrible company. Their website is full of positive costumer reviews that are from the people behind the company. The first time I ordered from them it took a week to actually get the package out, then despite choosing expedited shipping it showed up actually 3 weeks later. I thought maybe this time would be different. Lol, stupid me. Over a week later and USPS doesnt even have a package, and Customer Service didnt respond until i threatened to report them as a fraudulent charge. I disputed it with my bank and got my money back but WOW, do NOT use this company!!

October 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Good product/terrible company and horrible C/S

Good product. Terrible company/terrible customer service. We’ve had issues with their shipping 3-4 times in the last few months /they give us tracking numbers but it doesn’t track anywhere. Post office says they don’t have the item. Bright brain says otherwise. 3 times I never got my order. And their 800 number doesn’t allow you to get an agent. Everything is done online And your online email inquiry will get a generic bot response. Experience was horrible

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

No package, card stolen

It's been a week and my package hasn't shipped, but my credit card number was stolen and used to buy several hundred dollars from another website. Do not trust.

June 16, 2025
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Rated 1 out of 5 stars

Bright Brain used to be a legitimate…

Bright Brain used to be a legitimate company, but as of late they are scam artists. My last two orders were 1.) delivered with nothing in the package and 2.) not even sent. But of course I was charged the full amount both times. Stay far away from this company.

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

New Nootropic Users: DON'T BE FOOLED!

To those just getting into nootropics, please know that Bright Brain is an absolute and utter scam site. It preys upon people looking to get an easy nootropic stack pre-built for them by promising way, way more than they could possibly deliver, and knowing that most of their clients are not experienced enough to realize that their products flat-out do NOT contain the listed ingredients. Their customer support is inexistent, they are not recognized by the BBB, and they offer zero evidence of their product efficacy (because there is none). Perhaps the most damning thing, they have clearly paid for bots to flood them with 5 star reviews on many big sites, none of which actually describe the product or what it did for them. I cannot recommend enough that people stay away from this scam, and I hope that you read this before you think about giving them your money.

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

Unknown shipping timeframe

It's been 15 days and I haven't seen my order. Also the company doesn't answer their emails. I am still waiting to get an email regarding shipping details. Definitely have decided to not make another order again because of poor customer service.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

This is hands down the best memory…

This is hands down the best memory supplement I've used after trying quite a few others that had no effect at all. I've relied on it for a couple of years and had great results that seem to do the trick. They ship most of my orders the same day, and when I had one shipping issue, they fixed it immediately for free so customer service was great but I only needed them once.

I used the one called Focus and will definitely be using it in the future. I have not tested anything else they sell yet though.

September 5, 2024
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Rated 1 out of 5 stars

Lousy product and even worse customer service!

I recently ordered a product on the Bright Brain website to help me sleep better. The product I purchased was ‘Crash & Reboot’. I read much information on their website about how great their products are. Their website makes many claims; however, in my opinion, based on my experience, they are far from true. This was one of the least effective products I have tried. The only thing about this company that is lower quality than their product is their nonexistent customer service. I requested a refund after giving the product a fair amount of time to work. I've sent multiple emails and left three separate voice messages with Support, but no one has responded. At this point, it is apparent that they do not stand behind their product. I am posting this so other potential customers will not get taken advantage of.

December 14, 2024
Unprompted review
Rated 1 out of 5 stars

Doesn't have a real customer support…

Doesn't have a real customer support that one can communicate with. They have email but takes forever and don't really answer the questions.

They claim to have reward points but they disappear in a few weeks no answer as to why.

October 28, 2024
Unprompted review

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