Bright Data Reviews 995

Their KYC is impossible and you have to provide your soul if you want to make your company regular in their system.

Bright Data were great they were able to help me with everything I needed for my project and delivered above and beyond.

Customer service was excellent - David and Alon were an absolute pleasure to deal with, extremely responsive, accommodating and helpful.

The help was quick and the agents knew what what we needed to do to fix the issue.

They helped with my problem quick and directly

Very quick response from the service team to help me with my ticket. Thanks

Customer service was excellent, I didn’t pass KYC but the compliance team understood my requirement and offered us an alternative product which works very well. Highly recommend Bright Data to anyone wanting to use their services.

The support team thoroughly investigated my billing issue and resolved it generously by crediting the unexpected charges. Exceptional customer service and a highly reliable platform!

The support I received was outstanding. I kept making mistakes and they kept on helping me fix them. Best customer support I've had in years!

Very fast response, great experience

good customer service. Quick response and action

Bright Data is easy to use and the support has been reliable. Issues get resolved in a reasonable time. Thanks!

I encountered two main issues: 1. I saw a recharge offer on Bright Data, so I recharged $50. Because I didn't read the terms and conditions carefully, there was some misunderstanding. Customer service eventually provided a workaround. 2. The ISP IP service I purchased was causing very slow internet speeds. Customer service changed my IP address, which perfectly resolved the issue. Throughout the entire problem-solving process, Bright Data's customer service was very patient and ultimately resolved all my problems. Thank you so much!

We use Bright Data's Scraping Browser to power the backend of our SaaS API, handling thousands of automated requests daily across dozens of data sources. The residential proxy pool with built-in captcha solving is reliable and the Playwright CDP integration is clean. Support has been great - Nudrat especially has been responsive and willing to dig into technical edge cases with their engineering team. Solid product.

We've been using Bright Data for a few months now, and we are very satisfied with their service.

The proxies are stable, clean, and work exactly as expected. The dashboard is easy to use, and managing different zones is straightforward.

What really stands out is their support team – they are responsive, knowledgeable, and go out of their way to help. Any issue I had was resolved quickly.

Highly recommended for anyone looking for reliable proxy solutions.

Excellent customer support! Very professional service and clear communication.

Quick response and answered my questions. Bar Shpilman from BrightData has been helpful.

Bright Data offers an extensive and powerful suite of data solutions—so comprehensive that it can initially feel overwhelming.

However, their AI agent, Sofie, proved to be an outstanding guide. When I turned to her for clarity, she quickly cut through the complexity and delivered precisely the insights I needed.

Impressed (and admittedly skeptical), I asked my own AI to share our specific challenge with Sofie. Her response was impressive: she immediately identified a gap in the official documentation, proactively offered to draft a support ticket on my behalf, and escalated it seamlessly.

What truly stood out was the human follow-through. The Bright Data team responded to the ticket on a Saturday—demonstrating genuine commitment to customer success.

That level of responsiveness, paired with a truly world-class product, makes Bright Data a standout partner.

I highly recommend them.

I was contacted by the human support agent after I requested human help. The support I got was to the point and solved my problem.

polite colleagues and fairly quick resolution of problems