Brightlegs Reviews 

I am extremely disappointed with Bright Legs! I paid almost $40 for three pairs of compression socks, and the quality is absolutely terrible.

The products I received look nothing like the quality presented in their advertisements. The material feels cheap, and the cute designs become completely stretched and distorted when worn, making them almost unrecognizable. I followed their sizing recommendations, yet the socks look nothing like what was advertised. In my opinion, this is very misleading advertising.

When I contacted customer service to express my dissatisfaction and request a return and refund, I was offered only a 20% refund to my credit card. I found this completely unacceptable. Why should I settle for a small partial refund when the products I received don't match the quality and appearance advertised?

To make matters worse, the representative suggested that the product simply wasn't what I had expected or had in mind. I found that response dismissive and unprofessional. This is not about my personal taste or unrealistic expectations. It's about the company advertising one level of quality and delivering something entirely different.

I was also informed that if I wanted to return the socks for a full refund, I would have to pay for return shipping myself. I strongly disagree with this policy in this situation. When a customer receives products that do not match their advertised appearance and quality, the company should take responsibility and provide a prepaid return shipping label instead of making the customer spend even more money.

I responded to their last message explaining my concerns, and I have yet to receive a reply.

For almost $40 for three pairs of socks, I expected much better quality, transparency, and customer service. Instead, I received disappointing products, an inadequate partial refund offer, and a frustrating return process.

Buyer beware! The quality shown in their advertisements is not what I received, and their customer service has been just as disappointing. I will never purchase from Bright Legs again and would not recommend them to anyone.

One star is more than this experience deserves.

I was then informed that I would have to pay for return shipping myself. So after spending almost $40 on disappointing products, I'm expected to spend even more money just to return them!

For the price they charge, I expected better quality, honest advertising, and a company willing to take responsibility for customer dissatisfaction.

Buyer beware! What you see in their advertisements is not necessarily what you receive. I will never purchase from Bright Legs again, and I would not recommend them to anyone.
ORDER #Order #47405

Ordered 3 pairs. They arrived looking good but are too small. All I want is to return them for a refund but I keep getting the same email in reply to my query. Every few days, back comes the same message asking me for photo proof of the fault. I wish I'd read these reviews first, as I now realise this site is a total scam.

I bought extra large ones but they were so narrow i couldn't get them on at all. Not as advertised.

Disgusting company DO NOT ADVISE TO BUY GOODS from THEIR !!! THEY FOOB PEOPLE FOR MONEY !!! Delivery lost my parcel, I've been dealing with delivery for a month and what they shouldn't do!!! And they end up refusing to give a refund, even though there's evidence that the delivery lost my package and they didn't find it in their warehouse !!!

Very poor. Items aren’t as advertised and then if you want to return for your refund you need to return to China at your own cost! Waste of money! Customer service very slow to reply, days of back and forward but no further forward. Scam - save your money. Clearly full
Of fake reviews on Facebook

I ordered 2 pairs of flight socks from this company ordered on the 22nd of September still waiting i need them for a long haul flight on the 19th October ive emailed the company told them of the issue they seem to think 1 oair was delivered which it hasn't and now nothing from them im pretty mad

If I could give minus stars I would .
No where in there advert do they say you have to pay postage for returns even if they are faulty. Even worse the address is China. This is part of their response.
I’m really sorry to hear about your experience. Honestly, we almost never get feedback about quality issues.
Regarding your order, returning it and getting a refund is no problem at all that goes without saying.
Unfortunately, we currently do not offer free shipping labels or returns. Therefore, the cost of returning the product is the responsibility of the customer.
Please note that our warehouse is located in China at the following address:
Return Address:
Gao Shengrui GSR Dropshipping,
Xiasha 4th Street No.30 Qiantang District,
Hangzhou City,
Zheng Shi Garments Old Building Reception Room 205
Number:
zip code：310018

Don’t bother purchasing they really are a ripoff. What a shame that for a little more effort, they could be a good buy.

I ordered two pairs of socks on 9 Sept and never received them. The delivery process was a joke, arrived in Derby, then they had a trip to Braintree, then back up north to Coventry. At one stage they were in Braintree and Coventry at the same time. Then they were being returned to the sender as they had missed the delivery slot. I am in the process of trying to get a refund but am only being offered 50% as I never gave Bright Socks my telephone number. Not sure why they needed that when they were being delivered to my local post office.
My experience so far has been very poor and i would not recommend using this company

Wish I’d read these reviews first! Firstly my order seemed to change price through the ordering process. Next it took ages to arrive. Next the sizing was wrong - these were too tight for the included size. Next I discover there’s no phone contact. I send an online message requesting return. No response yet. Then I read these reviews and realise this is a company with a great idea and appalling customer service. So do I keep too-small socks or face ridiculous return postage fees to try to get the right size?

Almost certainly live with them but instead of raving to all my friends I shall tell them to steer well clear of this company.

Terrible socks !! Could not put them on without extreme pulling and tugging and they left imprints on my leg after just a few minutes and I had to take them off. Do not be beguiled by social media promotions as I was. They are an Inferior product cheaply made and overpriced!

These do not work, please avoid! They also do not look like the picture, i ordered the stars pattern and the stars do not look like the picture or how it looks on the model. They left pattern imprints on my legs. They are not very good compression socks - buy elsewhere! Way too overpriced for what they are.

Complete scam send wrong size then break their own policy rules telling you you are responsible for the postage when clearly says if product is wrong or defective they do postage
AVOID COMPLETLY

Worst ever socks!!Lovely socks when eventully arrived. I bought xl even thou I have small feet, the socks were a struggle to get onto feet. I could not get them any further past back sole. Then I struggled to get off really badly I was near panic. So safe to say these would not even pass as a small, instead of an XL which I ordered. I am at the minute trying to be refuned on ly to be told no return label. You need to pay return yourself, cost ranging from £23 to £49, your having a lol for £24.99 purchase. Would not reccommend these socks, reviews cannot be real as noway these socks are fitting correct sizing!!!! AVOID!

So disappointed with my purchase. Sizing issue and quality of product. Discrepancy with the actual size ordered L-XL received child size. Delays in receipt and unprofessional delivery. Waiting for response re:full refund of ALL monies paid including delivery.

Total scam- avoid!!!

Product is scratchy and not very stretchy, doubt if it is a proper compression garment.

Customer services requires a ridiculous amount of information to even start a return. Extremely difficult to get the return address and if you do you find the return is to China which costs upwards of £13. Under UK law the seller is liable for return costs of the item is not fit for purpose but they just refuse. This is illegal practice.

Arrived quickly, put them straight on and immediately felt relief after 3 months of sore, swollen legs. They run a little small is my only criticism so far.

Ordered 3 pairs of these without checking trust pilot. Huge mistake. They are still tracking as being somewhere in China. All reviews of the product I have found are very bad. I will never order from Brightlegs again, or fail to check reviews for a company.

i orderd one pair l xl i thought they were coming from usa no china take couple weeks. i really loved to fit an didnt have to take them off cos off cutting legs.so i orderd 2 more pairs l xl they come pks said l xl opend first pair very good second pair lama socks clearly all not l xl but said xl on pack
i contacted customer service oh dear!! there crap@ i sent many messages over a week send them picturs too.explaining they sente a small pr.they offerd me 20% off a new pr! no way i said i want them to resend n a free pr too
another week of messages they then offerd me a code 100% free code to get 2 prs of my choise happy with that
4 days later still no code.i sent 3 more messages they askede again for photoes n explain after telling me i could have a free code
so i explained again
3 days lader witj me messaging themany still nothong mo code!! i love the sock there great for me but oh customer service is like to me to u to me to u still waiting

Poor quality, one pair was torn before I put it on the other tore by the 3rd time I wore them, they are quite rough and leave scratch marks as if a cat scratched me. There's no point in having the pictures because they just stretch out into white material where you can see them. I would rather recommend buying from 'not your grand mas'

Awful product with a strange smell. It won’t fit ; I bought large fit and could not even get past my ankle. The socks shown on video and advertisements and the actual product differs . Not even comparable .
The customer service is terrible . They ask for order sizing and never responds to your original question. Do not get scammed !!