brightwell.com Reviews 

Total incompetence

The worst service ever! The agents simply copy the answers of each other and give generic responses “ we are working on it “. They don’t even read the issue! I was unable to top up my Revolut card, and raised a concern that there is no way I can do it. I tried to transfer money to bank account-same issue! I explained the issue to a support team with screenshots. They replied to me: “ can you send us the screenshots of the issue?” And “ try to use alternative methods of payment” Really? I did send and I did tried-nothing works that’s why I addressed it to you! The support team doesn’t even check what you attached and sent . They just copy-paste generic reply! My issue is without resolution for 2.5 weeks! Horrible service! The agents should not work there, as their knowledge and service is 0 out of 10!

Very high transaction fee and forex exchange rate is a rip-off. I am forced to accept it as my salary gets paid directly to Brightwell. Currently the exchange rate for USD to ZAR is $1 = R16.42, but Brightwell has is for $1 = R15.58 and a charge of $7. Daylight robbery.

This is the worse service I ever received.
I have 1 issue every week!
Problema with the app, problems to log in, problems with the wire transfer to my bank.
I are stuck with no option but to use this crappy app.
Disaster!

The worst customer service who are almost impossible to get ahold of. My card is frozen so I can’t access any of my funds, even through transfer and got told it would be 4-6 weeks to receive a new card. When i eventually did get ahold of them 26 hours later, they copy pasted the same message I got the day before. They keep assuring me they can transfer my funds but never do it when it comes down to it. How am I supposed to pay my medical bills.
All I want is to be contacted and the problem to be sorted out.

They're freezing the funds as they will, without any logic. You can make a purchase of $300 that goes through, but they can block $6 as they will for security reasons. The support is there but useless. Literally just to reply "Sorry for inconvenience" but haaaaardly ever helpful. Tried to add funds to Wise, rejected and still found less refunded. Reason: exchange fee! You never know when you'll find yourself stuck in an airport unable to pay for your meal with your own money because Brightwell decided to just freeze it without notice.