Brindley Group Reviews 

The level of customer service from start to finish was second-to-none. In particular, Paul provided me with a level of attentiveness that I’ve never received elsewhere, politely and professionally handling all my enquiries. He also provided me with regular updates, a lovely couple of videos (especially on the morning of my collection, showing me the car was ready and waiting) which were a great touch.
The car itself (Hyundai Kona Hybrid) is fantastic, and I’m delighted with it.
All in all, I couldn’t have asked for a better experience with Brindley.

Easy, simple process from start to finish. Bought a new Tucson from salesman Josh, easy going approach, no pressure.
Many thanks for your help.

Brindley Honda Cannock is a good and honest place to buy a car from. Nothing is too much trouble. I have purchased my last 3 cars from Tony and will continue to do so.

Steve was very good, no pressure, test drive, basically an excellent day

Excellent service from Richard, very helpful and professional.

We were listened to, our questions answered and no pressure was put on us to make quick decisions about whether we wanted to buy from Hyundai. I was able to test drive the car including checking it would fit on our narrow shared drive.

The car was ready for my collection at the agreed time. The car was clean and I am very happy with the purchase.
The salesman was Kyle. He was very professional but I did not feel welcomed and he did not smile once. There was no friendliness in his approach but everything we agreed was kept and as already mentioned, the vehicle is perfect. I change my car every 12 to 18 months and the Omoda 9 is by far my favourite car

Very good experience all staff were very friendly and helpful,including Keith sales person who sold us my new car and the receptionists as well.

I have used Brindley Kia, for my last three cars, I can only say how impressed about the quality of the service I have received, from collection to return,

Excellent customer service and support from Ellis with our purchase of GV60. Highly recommend to anyone looking for their next car.

Aaron was really great. He looked for cars online and on the forecourt, to find us the best deal. There wasn’t any pressure and was more than happy to help. He talked us through all our options in detail and was reachable if I had any queries. Great service.

Very helpful salesman. Andy Stephenson was very helpful in the process of buying my car

Very straightforward and quick.

I'd definitely recommend Brindley Honda West Bromwich because everything was explained clearly and I was treated fairly and kindly.

I honestly couldn’t be happier with the whole experience at Brindley Hyundai! From start to finish, everything was absolutely amazing. Josh Nolan was fantastic throughout the entire process - so friendly, helpful, professional and genuinely lovely to deal with. He made everything feel so easy and stress-free and was always happy to answer any questions and make sure we were completely happy.

It’s not often you come across such brilliant customer service, and Josh really went above and beyond. We’re absolutely delighted and couldn’t recommend Josh and the team at Brindley Hyundai highly enough. Thank you so much for making the whole experience such a positive and enjoyable one! 😊

Love the car!!

I would give zero stars if the platform allowed. After a week of email negotiations regarding a package purchase of two vehicles (a Kia Picanto and a Kia Stonic) worth £22,500, the dealership chose to walk away simply because I requested standard, written clarification regarding my statutory rights under the 14-day Distance Selling Regulations.
As an experienced Business Analyst buying completely sight-unseen from 120 miles away, establishing a clear paper trail and risk mitigation plan before transferring a deposit is standard practice. Instead of providing straightforward confirmation of standard UK consumer law, sales executive Derren became combative and defensive. He questioned my "mentality" for wanting to clarify return logistics "just in case" faults appeared upon delivery, ignoring the fact that used cars require thorough vetting.
Both the sales executive Derren and his manager Ben flatly refused to clarify the 14-day return/cooling-off period policy in writing, and the dealership ultimately stated they were not prepared to complete an off-site sale.
This branch refused to put statutory distance selling protections in writing for a remote transaction. If you are a remote buyer looking for a transparent, professional, and legally compliant transaction, I recommend taking your business elsewhere. GWR Kia and online platforms like Cinch offer structured customer care without these communication barriers.

I would like to know what is happening with my order, and why I haven’t received any feedback or explanation as to why the delivery date keeps being pushed back.

I have already sold my current car, relying on the dates provided—which are rarely updated on the website—yet every time I check, I see a different date.
When I placed the order, delivery was scheduled for early October; then it moved to late October, then to early November, and today, when I checked the website again, the delivery date is now set for the middle of November.

What is going on??? I have no idea when—or even if—I will actually receive my new car; at this point, I’m starting to wonder if the car even exists anymore.
Could someone please provide a plausible explanation for what is happening? Since placing the order, I haven’t received a single phone call—nothing at all.

Now I’m left to figure out how to manage without a car until you decide to deliver the new one... how am I supposed to do that??
Is there anyone at this company who actually looks after customers *after* a purchase?

In short, I expect to hear from you as soon as possible. I am extremely disappointed and regret having used this service.

[UPDATING]
30/10/26: Tuskers replied, "I am very sorry... We appreciate how important it is to be kept informed when circumstances change."
That said, no updates were provided, no feedback was given, and no explanation was offered... Unbelievable.

04/11/2026 morning: Jane Dhaliwal contacted me to schedule the car delivery for November 10th.

04/11/2026 afternoon: Elizabeth Jones cancelled the car delivery because mysteriously damage was identified during our pre-delivery inspection process

10/11/2026: My car, which was supposed to be delivered today, WAS NOT.
The company remains in COMPLETE SILENCE.
0 calls, 0 emails, 0 messages

UNBELIEVABLE!!!!!

A huge thank you to Aaron at Brindley Kia, Tipton! This was my very first time part-exchanging a vehicle and buying a new car, and Aaron made the entire process completely seamless. He was so kind, patient, and helpful throughout. I really appreciated him taking the time to take me on a test drive—first driving himself to demonstrate the car, and then letting me take the wheel. Fantastic service from start to finish—I couldn't have asked for a better experience!

A lot of car sales people have an air of arrogance about them, are pushy and can become a little unpleasant when you dont say what they want to hear. Ie. This car isn’t for me after all….

We popped in on the off chance of looking at a car that was one of two models i was interested in. We were approached with a smile and asked if there was anything we wanted to know. The keys were provided so we could have a look inside, no pressure, no hard sell. He let me work out if it was what i wanted.

We vanished as i had booked other appointments to view cars. We had been given a business card and i decided to call and book a test drive.

We were welcomed back, the car ready. We were given a lot of information and advice for buying my first EV. And when we test drove it, I was pronounced a better driver than my husband (that argument settled!) but the husband was like a kid in a toy shop with how the car handled and its perks. The car spoke for itself, no hard sell needed (and frankly, the hard sell makes us both withdraw and puts us off)

I felt very comfortable through the process, soaked up all the information we were given, my inner child was cared for when there was a potential delay in a cosmetic touch up, with options to resolve things and me collect my car as originally planned put forward.

A big thank you to Keith - he was great and I would go back to him without hesitation should I be looking to purchase another vehicle.

(Oh and you will all be glad to know the kid in a toy shop landed again last night when i finally let him drive my new car. It only took him 2 1/2 weeks from test driving to get his hands on the keys again 😉).

Very helpful sales team, relaxed atmosphere and excellent after sales care.