Brogini Reviews 

Beginning of June I ordered a pair of Brown Leather Boots from Brogini for my daughter. I was advised that they were made to order and therefore they would not be available immediately but was given an estimated delivery date of beginning of August. My daughter was happy to wait so no problem. A few weeks later I received an email advising that delivery should be expected earlier around the end of July. Absolutely fantastic! That date came and went. After a few emails I was eventually advised that expected delivery was delayed until the original date of beginning of August. By the end of the second week of August I made contact asking for an update. Around a week later I was informed that my order had been dispatched but was held up in the shipping container by the conflict in the gulf. I was offered an immediate refund of the option to wait another week for an update. We decided to wait as there was no real deadline for her boots to arrive. Anyway after the week Brogini were completely honest and upfront. They told us that our order was stuck in transit and they had no way of knowing when they would be released. They again offered a full refund but also two alternatives at the same that were in stock within various uk vendors. The alternatives were of much higher value and although they were not the colour my daughter wanted (brown) she realised and appreciated the customer service level that Brogini were offering to make her happy.

We didn’t get what we wanted but we are very satisfied by the alternative to fulfill our order.

Can’t ask for more than a company supplying a product that is over and above your original order

Ten out of Ten

Bought Brogini Moderna riding boots for my daughter in October 2025. The zip split whilst riding a pony club test in February 2026 after what I would say is light use. The event and the ‘pop’ noise it made was witnessed by the PC examiner and others watching. Brogini have refused to honour the 6 month warranty on the boots and wouldn’t repair/refund or replace. I shall be avoiding Brogini riding boots in future as they are poor quality boots with no come back for buyers when they fail in the 1st 6 months.

their riding boots say "wide calf " yet i try them on and they are regular calf from moretta so angry do better not wide calf friendly

Scammers. They sell through Decathlon. They don't accept returns, just send the box again saying it's damaged (it's not, it's exactly as they've sent it).

Very poor quality boots. The customer service is also horrible. I literally wore the boots twice and the sole is wearing off and falling off. I contacted customer service and was told that if I I had not purchased them directly from Brogini then the warranty was Null and void. So basically if you don’t want them directly from them and purchase them instead from the store for a little loophole is that they won’t warrantee them. This is ridiculous I even sent in the receipt as proof of purchase and they still denied my warranty claim even though they admitted to Boots were defective. This is pathetic customer service but it’s probably because they know their product is poor quality anyways. I would never recommend buying any of their products. Very cheap and poor quality.
Worst of all the customer service it’s pathetic so now I’m out $200 and a pair of boots.

I’ll never buy any of their products again and I would recommend you don’t either

Brogini riding boots, I had mine for 14 months, hardly any use, the zips on them are flimsy and seem to not be very robust, my boots were for riding only, I sent photos as evidence , they offered me a zip but said I had
to have the zip put in at my own expense. These boots only have a years manufacturing warranty on them, considering how much they cost, its not worth it.

An update as I only think it's fair to say, Brogini have offered to replace my broken boots with a brand new pair. So 10/10 to Brogini, thankyou