Brokenplanetmarket Reviews 

My son asked for a tracksuit a month ago for his birthday, I wish I checked here first because tracking via ‘shop’ shows it’s not even been processed and his birthday is in 3 days and nobody answering calls or emails .. avoid like the plague

Placed an order 03/05/26. Waited and waited. Poor communication always started by me they don’t have a clue. Today 22/06/26 I emailed again and they finally told me they don’t have the items and are not restocking. So they’ve refunded me after having my money for 7weeks and offered 30% off next order. Unacceptable

Do not even bother ordering from this company. All they care about is image on social media and have no clue what there doing beyond that. Paid £100 3 weeks ago and my order still has not been dispatched, no communication and poor customer service. Do not waste your money. Considering I live in the uk and they are delivering from the uk can not fathom how 21 days in 2026 can even be heard of.

Šaunuoliai lietuviai 👌⭐️

Mystery runs are complete scams doesn’t show all the options on website, so you are drawn in to buy, but receive something completely different. Quality is decent tho! However this does not make up for the extreme bad return policy, no help to return so if you leave outside the UK you’ll have to sent it back in without their help.

Ordered a jacket over three weeks ago. It couldn’t be imported because the brand failed to provide proper customs documents. I wasn’t contacted about that, instead I had to figure this out myself.

I then waited weeks for the parcel to be returned so it could be reshipped, only to be told they already shelved the jacket again and sold it. And of course, my size was completely sold out, so they couldn’t sent another one. So after all that waiting, I ended up with no jacket in the middle of winter.

I’ve been a loyal customer for years, but this was badly handled from start to finish. No concessions, no help, just nothing but headaches. Huge waste of time and very disappointing service.

Items are decent quality, this review however is of the mystery items which are a total scam. The image of all available options is a complete lie they just use it to get rid of stock that doesn't sell well for a reason. Luckily I can sell it for double what I paid and never make the same mistake again.

Ordered a mystery drop t shirt from the most recent drop. On the website it shows a photo with all the possible options you will receive. However when my order arrived I received a completely different t shirt than what was advertised. I emailed them asking why I received this and if I can swap it out for one I was supposed to get. The response I got was along the lines of them running out of stock of the t-shirts I ordered and sending me whatever they had left. If the t-shirts were sold out then I shouldn’t have been able to buy it. Instead they sent out a hideous t-shirt that obviously never sold well to try and scrape every penny off their own customers. I’ve ordered multiple times from them in the past but never again

DO NOT BUY from this company, bought an item over a week ago and it never arrived, contacted company and they are claiming it is a fake website even though I have provided proof of purchase.

such a genuine brand, I ordered and got it 2 days later. They answered me on instagram immediately, i had a request to buy something of the old collection. They made an exception and send me an email with a payment link and even a discount. So understanding and polite.

Scam - sent wrong item and it looks poor, they do reply to emails, the website email returns undelivered and the online messaging fails - DO NOT BUY from this company

Ordered hoodie months ago and when it arrived it’s clearly fake, they also ignored all emails for months. Dont buy from here it’s a scam

Arrived late, clearly fake as quality really poor and they are not answering emails. Avoid!

Scam, ordered a hoodie and on the website the photos they use are if legit broken planet hoodies but when it arrives the quality is poor and it’s clearly a fake. Iv tried emailing multiple times but have received no response. I’m having to go through PayPal for a refund. Terrible company NOT AUTHENTIC BROKEN PLANET HOODIES please do not buy from this website

This is a scam company selling counterfeit goods. Product material is nothing like the original, course and very poor quality . Unfortunately I didn’t do my homework and in a rush didn’t check the authenticity of the site I purchased a £135 hoodie from.
I’ve asked for a refund and been told it is not possible and I should « please cooperate « .
I have raised a dispute to recover my money

I ordered a hoodie, it took about 2 weeks to arive which is a long time, but the hoodie is definetly legit and very high quality.

Ordered my hoodie two weeks ago and it has arrived! Communication was a little below par but the product is great. I hate anything tight around my neck and BP hoodies are the only ones I can find that don’t strangle me! I’m very pleased with my purchase, just going to have to hide it from my son so he doesn’t “borrow” it! 😜

How long does it usually take for delivery

Ordered and came within 24 hours, brilliant hoodie, i understand why they are so popular, fits well and is really cosy