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Brooknight, with 30 years of dedicated experience, excels in providing professional security services. We specialise in partnering with renowned companies to offer top-tier security solutions. At Brooknight, our bespoke approach is our hallmark, as we tailor our services to each customer’s unique brand identity. This commitment has enabled us to extend our exceptional security solutions to numerous clients in the UK and Internationally.
1 North House Bond Avenue, MK1 1SW, Milton Keynes, United Kingdom
2.2
19 reviews
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Brooknight provided bespoke security for our office in Canada, and their approach was impressive. They took the time to understand our specific needs and delivered a solution that fit perfectly. The staff were courteous and highly skilled — we couldn’t ask for better security support!
One of my friends mentioned Brooknight, so I decided to write a review.
I was removed from my job in February 2025 over a false accusation, something that didn’t make any sense. My supervisor, S***h, was very rude and showed no respect at all from the beginning.
I didn’t take any formal steps at the time because I was not mentally well and was very distressed by several incidents, including how I was treated at Brooknight.But I worked for Win*****n the same Win*****n from which Brooknight was removed.
On top I didn't get my holiday payment for the year of 2024 at Broknight.
That’s my story. Thanks for reading, and have a good day, everyone.
Many of my friends who work for The Brooknight Group had unexpected deductions and fines taken from their final payslips without any prior notice or explanation. This has caused confusion and concern, as there was no clear communication regarding the reasons for these charges or any formal documentation provided in advance.
I worked at The Brooknight Group from July 2019 to December 2024, and again from March 2025 to August 2025. During my time there, I served as both a Control Room Operator and, from November 2022, as a Control Room Supervisor.
I initially left the company in December 2024 due to a lack of respect and recognition for employees — it became clear that staff were not valued, which ultimately led to my decision to leave. However, in March 2025, I was contacted and asked to return. I agreed, hoping things had improved, especially after being promised various things which, unfortunately, turned out to be false.
Upon returning, I was not given a new contract to sign, yet I continued working for five months. Now, reviewing my final payslip, I’ve discovered an unexplained deduction of £169 from my salary, with no prior notice or justification.
As a former controller and long-term employee, my honest advice is: think twice before signing with this company. The way employees are treated is disappointing and unprofessional.
Had an employee messaging me threatening to harm my children and when messaged via Facebook they blocked me he was also saving photos of my children and saying they looked like they have brain tumours and cancer and all they did was block me and not take action against their vile staff do not use this company
Reply from The Brooknight Group
We take allegations of this nature extremely seriously. After a full internal investigation, we can confirm that the individual mentioned in your review is not, and has never been, employed by Brooknight.
We understand how upsetting this situation must be and strongly recommend that you report the incident to the relevant authorities so it can be properly investigated.
At Brooknight, we are committed to professionalism, integrity, and the safety of both our staff and the public. If you have any further information that could help identify the person involved, please do get in touch with us directly at 01908 305 700
I had a bad experience with Brooknight Manager Sarah at Corby. She is quite rude and lacks respectful communication skills. She behaves as if she owns everything and treats her colleagues as if they are her servants. She constantly tries to prove others wrong and is highly uncooperative. I strongly discourage working with her, as she only supports her own people and does not foster a collaborative work environment.
Thank you for taking the time to read this.
Reply from The Brooknight Group
Thank you for sharing your feedback. We are sorry to hear about your experience and take all concerns seriously. However, we would like to clarify that Sarah is a valued member of our team who is known for her professionalism, dedication, and positive relationships with both clients and colleagues.
We appreciate that everyone’s experience is different, and we are always open to constructive feedback. If you would like to discuss your concerns in more detail, please reach out to us directly at [insert contact email/phone].
At Brooknight, we are committed to fostering a respectful and inclusive work environment for everyone.
Brooknight Security Guard in Hounslow
The security Guar was so rude, and would not listen to complaint, also was not wearing, a SIA Badge. He kept waving me away, and would not answer any questions, kept saying, he only works weekends!!!!
Reply from The Brooknight Group
Thank you for your feedback. However, we can confirm that Brooknight does not currently have any operations or security personnel based in Hounslow. It’s likely that the individual you encountered is not associated with our company.
We take matters involving professionalism and SIA compliance very seriously and are committed to maintaining the highest standards within our teams.
Brooknight took over the contract I am on In April 2022 , I touped over from the previous company , it’s now October and Brooknight have not supplied uniform and refused to supply the correct PPE , such as Hard toe capped boots 🥾.
They are now onto the 5th contracts manager in 8 months .
There are some positives though , I can’t think of them right at this moment.
Thanks for reading.
Reply from The Brooknight Group
Thank you for your feedback. We would like to clarify that Brooknight does provide full uniform and PPE where it is required, in line with site-specific risk assessments and customer requirements.
As we work across a diverse range of sites, uniform and PPE needs can vary depending on the environment and the expectations of the client. Where safety gear such as steel toe-capped boots is required, it is issued accordingly.
We understand that transitions like TUPE can come with challenges, and we’re committed to supporting all our officers through that process. We appreciate your comments and will continue to review and improve where needed.
The only reason I'm giving a 5 is cause of AJ who knows what Hes Doing as an area manager. he's Kept me On Straight path since he has become my area manager where as no other manager has done so very polite and friendly and always does what he says #AManOfHisWords Control always helpful always there when needed
Reply from The Brooknight Group
Thank you so much for your kind words and 5-star rating. We're thrilled to hear that AJ has had such a positive impact—he truly is a dedicated and reliable Area Manager, and we’re proud to have him on the team.
It's also great to know that our Control team has been consistently helpful and supportive. We'll be sure to pass your feedback on to everyone involved.
Thanks again for taking the time to share your experience—it's greatly appreciated!
I joined three months ago. I was recommended by a friend. I was in need of a job and I relocated to my current position. My current manager AJ accommodated me as a relief officer. Since then I have been given a full time job in my current store. The challenges in this store where things I have not done before. In three months I have been trained to the highest level of ASCONE and shown multiple times how to apply. This has increased my knowledge and experience to Where we as a team have gained excellence awards. All in three months .If you are looking to Excel and learn in this field, I strongly recommend joining Brooknight. And whether you are experienced or have none at all like I did.
Reply from The Brooknight Group
Thank you for such a thoughtful and inspiring review. We're so pleased to hear about your journey over the past three months and how AJ has supported your development from a relief officer to a full-time team member.
It’s wonderful to know that your ASCONE training has been valuable and that you've already contributed to your store’s success, including achieving excellence awards. That’s a real testament to your hard work and dedication.
We’re proud to offer opportunities for growth to individuals at all experience levels, and it’s great to see you thriving. Keep up the amazing work—and welcome to the Brooknight family!
I have been working for brooknight over 4month without an a issue. Its great company to start work as retail security where they teach you step by step of ASCONE and how to apply it. Our manger AJ is always giving us support and training so we do our best at the premises. 4 stars given as I have been fined twice which I don't agree with but it is my own fault for not calling in to advise I will not be in for work with prior notice, all these bad reviews should be detailed to why you was fined and hold a grudge. By far the best company and manager I've had, also I am trained daily by my supervisor Tariq, supervisor is trained twice a week by are area manager AJ.
Reply from The Brooknight Group
Thank you for your honest and well-balanced review. We’re pleased to hear that you’ve had a positive experience with Brooknight over the past four months and that you’ve found the ASCONE training and ongoing support from AJ and Tariq valuable in your development.
We appreciate your acknowledgement of the importance of communication and accountability, and we’re glad you’ve taken this in stride. It’s great to see your dedication to learning and growing within the role.
We’ll be sure to pass on your kind words to AJ and Tariq—your feedback means a lot to the team. Keep up the fantastic work!
I have been with brooknight for 2 years, i joined as one of my family was already working for Brooknight, i had zero expiriance, i was given my now managers contact, i was interviewed the same day, i was given maximum support and help with the application process, brooknight office supported me thruout the onboarding. I started as a guard in Walthamstow my manager AJ trained me.
I have recently been promoted to a supervisors position in Luton again with the help and support from Brooknight, AJ is the best manager i have ever had in the history of all companies i have worked for previously. if you are a person who wishes to climb the ladders and excel in this field i strongly recommend joining Brooknight,
Reply from The Brooknight Group
Thank you for sharing your journey—it’s wonderful to hear how much you’ve grown in just two years with Brooknight. From joining with no experience to now stepping into a Supervisor role in Luton, your progression is a great example of what can be achieved with dedication and the right support.
We’re especially pleased to hear how much of a positive impact AJ and the wider team have had along the way. At Brooknight, we’re committed to helping people develop and succeed, and it’s always rewarding to see that happen.
Congratulations on your promotion—you’ve earned it, and we’re excited to see where your career takes you next!
I joined Brooknight in February, I was very hesitant at first as it was my first time in security and I did not have the skills or the. Knowledge of what I was doing.
From the day I Joined Brooknight I have been giving training weekly by my Manager AJ,
From the basics of logbooks and incident reporting to the knowledge of civil recoveries and ASCONE, no stone has been left untouched.
Just like I started as a guard initially I was promoted to a BSO, I cover the whole area meeting different clients and staff on a daily basis, I love my job, Brooknight are definatly the right company to join if you are willing to excel in Security.
Reply from The Brooknight Group
Thank you for taking the time to share your experience. We’re so pleased to hear how much progress you’ve made since joining in February—it’s always inspiring to see someone grow from starting with no experience to confidently stepping into a BSO role.
Your kind words about the training and support you’ve received from AJ reflect exactly the kind of development culture we aim to build at Brooknight. It’s great to know that you feel empowered and enjoy the variety that comes with meeting different clients and teams.
We’re proud to have you as part of the Brooknight family and look forward to seeing you continue to excel in your role!
Working for 5 years with a Brooknight after Tuped over from different company. I’m currently assigned to Primark store, overall I have found the company good to work for and they have treated me with respect and have rectified any issues I have had. My line manager is Aj who is always available to assist with any operational issues at all times. He carries out regular site visits for refresher training, Kpi meetings. Overall I would recommend that Brooknight Is a good company to work for and it has many opportunities to further career if you work hard.
Reply from The Brooknight Group
Thank you for your continued commitment over the past five years—it means a great deal to us. We're delighted to hear that your experience with Brooknight has been a positive one and that you’ve felt respected and supported throughout your time with us.
It’s great to know that AJ has been consistently available and proactive in delivering support, training, and performance reviews. We truly believe in recognising effort and providing opportunities for those who are keen to grow, and your journey reflects that perfectly.
Thank you again for your kind words and recommendation—we’re proud to have you on the team.
Is the worst security company in the UK...I suggest to Change the name from brooknight security to brookshit security and will be best logo for them 💩... Will best what they can do and 100%true!! Manager AJ omg who gives him this position?!?! I'm not sure he got the sia license + little man with some over grown ego!!!! Ignorant, bullying and ruda lier!!!
Reply from The Brooknight Group
We understand that people can have different experiences, and we are always open to constructive feedback when it is shared respectfully. However, we do not tolerate offensive language, personal attacks, or false accusations against our team members.
Our managers, including AJ, are fully licensed and committed to upholding professional standards. If there are genuine concerns, we encourage them to be raised through the proper channels so they can be addressed appropriately.
Brooknight is committed to treating all individuals with respect, and we ask the same in return.
Exploiting vulnerable untrained staff without any experience to maximise profit. The people behind the CCTV would drop there vapours, lagers and pizza if they had to do the job on the ground. A very despicable company putting profit before staff safety.
Reply from The Brooknight Group
We’re disappointed to read your comments, as they do not reflect the standards or values we uphold at Brooknight. The safety, wellbeing, and development of our staff are a top priority, and we provide the necessary training and support to ensure our team members are confident and prepared in their roles.
We strongly disagree with the suggestion that we exploit vulnerable individuals or prioritise profit over safety. Our operational and CCTV teams work closely together to support officers on the ground, and all staff are expected to maintain a professional standard at all times.
If you have had a specific experience that you feel needs to be addressed, we encourage you to raise it through the appropriate internal channels so it can be properly reviewed.
Brook night security is scam company do not deal with them or work for them total waste time and always try to exploit you it is small company that has none ethical if they could sell you blood they would .
Reply from The Brooknight Group
We strongly refute the claims made in this review. Brooknight is a long-established and reputable company that has operated in the security industry for over 30 years. We are proud of our ethical practices, our commitment to staff welfare, and the long-standing relationships we’ve built with both employees and clients.
Accusations such as these are not only false but disrespectful to the many hardworking individuals across our teams who consistently deliver a high standard of service.
We welcome constructive feedback shared in a respectful manner, but unfounded and defamatory statements are not a fair reflection of who we are or how we operate.
Atrocious company to work for- check out their reviews on indeed. All contracts are ZERO HOUR NOT PART TIME. All contracts state you have to be available 7 days a week and able to work every weekend or its instant dismissal. Pay is minimal and no double time bank holidays. If they dismiss you FOR ANY REASON within a year, you WILL get charged £170 to £70. Get sick within 4 hours of your shift and you have to call in? Thats £50 deducted (check their contract if you want proof!) Wanna leave? They want 2 weeks notice or again you get charged £10 a day. All in all- theyre complete mugs who wish to steal your wage at any oppertunity. My pay was always wrong too and head office ignore calls.
I only had to do this job to save going homeless. Even the homeless get treated better I suspect. If this review puts off even one reader from joining this shambolic, pathetic company then i will be happy.
I have no idea how this company is legally allowed to run, i really dont.
Do NOT work for this company.
Reply from The Brooknight Group
We’re sorry to hear that you feel this way, but we strongly refute many of the claims made in this review. Brooknight operates in line with all relevant employment legislation and industry standards. Our contracts, whether zero-hour or otherwise, are clearly explained to employees before they begin, and expectations around availability are aligned with the needs of our clients and the nature of the security industry.
We do not “charge” employees unfairly—any deductions are outlined transparently in our contracts and are only ever related to company-issued equipment or contractual breaches, which are standard industry practice. We also have clear procedures in place for absence reporting, payroll queries, and notice periods, and always encourage staff to contact their managers or head office with any concerns.
We’re proud of the many dedicated officers and managers who build long-term careers with us, and we will continue working hard to provide opportunities, training, and support to our team.
1. They only offer 0h/r contract
2. Pay is just above minimum wage; good luck living a life.
3. Shifts are 12hrs; good luck having a life.
4. My job title is for 1 task… i was doing 3 separate job roles under one... For the same pay.
5. They throw new staff at you to train, at no extra pay, whilst STILL doing your job. (I trained 8 people... All left within 2 weeks).
6. Also went through managers like water.
7. If you work nights, enjoy the hourly calls you have to make to control, so they cover their backs.
8. If for any reason you’re not able to make your shift... you have to give them 4hrs notice otherwise they charge you £50. (Is that even legal)
9. Wanna book off holiday? You need to give them a 6 week notice.
10. Theres no such thing as Work/Life balance… Brooknight is your new life
11. 95% of what managers say…is a lie. Believe at your expense. Plus they hardly know whats actually going on.
12. Stay in school kids.
You would think that for a company that are desperate for good staff, they’d treat the ones they have already, well.
Brooknight makes no effort to create a good working place for staff or improve themselves in any way.
If you don’t mind no job security (the irony), being heavily underpaid, unreasonable terms of employment, no work/life balance & have NO other skills WHATSOEVER… Brooknight is for you.
Otherwise Run! & run fast… Brooknight will suck the life out of you.
Reply from The Brooknight Group
We’re sorry to hear about your experience, though we strongly disagree with many of the claims made in this review. Brooknight has been operating in the security industry for over 30 years and remains committed to treating our staff fairly, professionally, and in line with all employment legislation.
Like many providers in the security sector, we offer both full-time and zero-hour contracts, depending on site requirements and officer availability. All employment terms, including holiday, shift expectations, and pay, are clearly communicated before any contract begins.
Training new staff is a key part of team development, and we’re grateful to our experienced officers who contribute to this. Our control centre calls and reporting procedures are in place to ensure officer safety and accountability, not to create pressure.
We understand that the nature of security work isn’t for everyone—but many officers enjoy long, successful careers with Brooknight, supported by regular site visits, development opportunities, and promotion from within.
We wish you the best in your future endeavours and thank you for your time with us.
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