BRT Reviews 

Very bad service & no answer from call center , I don't recommend anymore .Very bad experience . It deserves less than 1 star

Una stella perché Zero non è possibile. Da evitare come la peste bubbonica. Sevizio clienti assente. Consegne approssimative e perennemente in ritardo! Immagino che molte aziende spediscano con brt per i prezzi concorrenziali. Lo scotto da pagare ricade sull'utenza finale. Molto meglio Poste Italiane, ed ho reso l'idea! Inadeguati in tutto

Allego LOG

26.10.2026 , 18:51
Guidonia Montecelio (RM), IT
We couldn't deliver your parcel and had to return it to the depot

23.10.2026 , 11:50
Guidonia Montecelio (RM), IT
Your parcel arrived at our delivery depot

22.10.2026 , 17:39
Guidonia Montecelio (RM), IT
We couldn't drop off your parcel, the retrieval point was closed

22.10.2026 , 17:39
Guidonia Montecelio (RM), IT
We couldn't deliver your parcel and had to return it to the depot

22.10.2026 , 08:00
Guidonia Montecelio (RM), IT
Your parcel is out for delivery

21.10.2026 , 12:19
Guidonia Montecelio (RM), IT
Your parcel arrived at our delivery depot

20.10.2026 , 17:15
Guidonia Montecelio (RM), IT
We couldn't deliver your parcel

20.10.2026 , 17:15
Guidonia Montecelio (RM), IT
We couldn't deliver your parcel and had to return it to the depot

20.10.2026 , 08:00
Guidonia Montecelio (RM), IT
Your parcel is out for delivery

19.10.2026 , 12:05
Guidonia Montecelio (RM), IT
Your parcel arrived at our delivery depot

16.10.2026 , 17:11
Guidonia Montecelio (RM), IT
We couldn't drop off your parcel, the retrieval point was closed

16.10.2026 , 17:11
Guidonia Montecelio (RM), IT
We couldn't deliver your parcel and had to return it to the depot

16.10.2026 , 10:17
Guidonia Montecelio (RM), IT
Your parcel is out for delivery

15.10.2026 , 12:09
Guidonia Montecelio (RM), IT
Your parcel arrived at our delivery depot

15.10.2026 , 03:00
Guidonia Montecelio, IT
Your parcel arrived at our hub

14.10.2026 , 23:57
Campi Bisenzio, IT
Your parcel left our hub

14.10.2026 , 19:52
We sent you a notification with your delivery details

14.10.2026 , 18:34
We sent you a notification with your delivery details

14.10.2026 , 17:46
Campi Bisenzio, IT
Your parcel arrived at our depot

liars pretended to come knock on my door but never did

lazy asses! All my orders claimed ‘impossible to deliver’ , im at home ! They never call or ring a gate ring ! Reason: could not enter premises. ARE YOU KIDDING ME? For one parcel i waited 3 MONTHS, until i got tired and asked for a refund. How italians get their parcels delivered home?? Should i wait on the street for 3 hours every time??

Portano una consegna in un fermo point , questo per una persona con problemi a muoversi e di 80 anni.

They have had the parcel since 5 october and now the 13th of october I finally get an update that they have received the package from the shipper which is just crazy. It took them 8 days just for them to realise they have the package, hasnt even been sorted yet… **** this horrible delivery company

I will write this in English as Italian is not my first language. I have lived in Italy for almost 5 years now.
I've lived in many countries in the world and BRT are by far the worst delivery company.
Whenever I am buying online, I try to see if BRT will deliver it. If they do, I will not order the item. Any company reading this, please take note. By using BRT, you are affecting your sales.
However, many times I don't know if BRT are involved but it's always the same.
They can never find the house, I am somehow never home (even though I work from home). They are also very rude and abnoxious.
BRT have delivered to my house many times over the past 4 years. Not one delivery has been on time or even been delivered "first time".
I put "first time" in quotes because they also send updates saying they tried to deliver but nobody was home. It's always a lie. It's a lie because I work from home and am always home and they never leave any proof that they were here.
On one occasion, they delivered a parcel to a lady about 20km away and to them that was good enough. I had my number on the parcel and she called me. I had to go and collect it. BRT didn't care.
Another delivery last year took 2 months to arrive.
I don't understand how they are still in business.
Anyway, I ordered a part for my car from a well known car parts website. I won't be using that website again because I don't want to be dealing with the stress of BRT.

100% of the time they miss delivery and send a “you were not home notification”. Even when it’s my freaking baby’s diapers and I need them asap. Too bad I work from home and we’re home all day every day. It’s absolutely disgusting these businesses are tolerated. I won’t be buying from any seller using Bartolini moving forward.

I've been waiting for my parcels for more than a week, since they said "I was not at the place" (which is false), then the status said the problem is the address is incomplete, but it's impossible to contact this stupid bot because they ask for the parcel ID and the one they gave me, they say it does not exist, really, the worst service ever. Is it possible to give them a -5?

Nothing to tell about the driver, but about the BRT authomatic system: at 20:21 they wrote me that the delivery will happen at 14:25-16:15 (of the same day) 🤣

Sad to read that so many people have had bad experiences with BRT. Here in Città Sant'Angelo, BRT is one of the most reliable couriers going above and beyond to deliver to our home in the historic centre which isn't always easy to access. They never fail to send an email advising when they'll deliver and within the given time slot. Hopefully they can replicate this service across Italy.

Wish i can give a a zero or -5 points. Parcel not delivered for days with fake info that adresa was wrong (funny is that they already deleivered parcels to the same address) - then anither fake update that i have refused parcel. At the end i requested delivery to the brt point - yet more days gone with parcel not being delivered. Customer number does not reply. IT is a worst ever carrier i dealt with. A joke. They should not be runnning a business.

Disaster, impossible to recive package

So bad I hate

Worst service in all of Italy, absolutely disgusting and subpar. They routinely miss basic delivery dates and then claim the address was unreachable or incorrect. A driver once showed up, rang the door bell, immediately ran into his truck, sat on his phone and drove away despite yelling and waving at him.

Mediocre, unprofessional, rude, inconsiderate, utterly incompetent, under trained, incapable and unlikely to provide basic services.

Beyond pathetic and embarrassing.

Absolutely SHOCKING courier. We have NO ISSUES with any other courier whatsoever. But every single last BRT delivery we get is problematic. I stay home all day awaiting the delivery, they don’t show (we have cameras) and then update saying customer was not home. Washing machine has been delayed 4days so far only to be updated they cannot deliver. Telepass, which is a small delivery, also problematic. We see a delivery that uses BRT and actually cancel the purchase in total now. It’s the most ridiculous and frustrating problem. USELESS USELESS USELESS !! Ridiculous and not truthful about even coming to the house.

Every time I’m expecting a package from BRT, there seems to be a problem. The latest episode was almost surreal: I was waiting for a package to be delivered to my villa, but it ended up at one of their branches two hours away from me. They couldn’t tell me when they would actually deliver it, offering endless excuses about staff shortages, people being on holiday, and so on. In the end, I drove there myself the following morning to Atena Lucana to collect it—a four-hour round trip—only to be charged €80 in storage fees on top of everything else. Absolutely surreal.

Absolutely disappointing experience with BRT.
My parcel has been stuck since 29/07. The courier repeatedly claimed there was an “incorrect address” or “unknown/incomplete consignee,” even though the address was verified as correct by the receiving warehouse who also provided photos and confirmation of the location.
I contacted BRT multiple times, opened tickets, provided all the necessary information, and requested redelivery, but the same problem happened again. I was even told delivery would be attempted, only to receive the exact same failed delivery status afterward.
The worst part is the complete lack of effective communication and resolution. A simple delivery that should have taken days turned into a stressful situation lasting over a week, with the risk of losing an item that is now out of stock.
A courier’s job is not only to transport packages, but also to solve delivery issues when they occur. Unfortunately, my experience has been the opposite.
I would strongly recommend improving your customer service and delivery procedures, because customers should not have to fight this hard just to receive their own package.

This isn't a one-off - it's a pattern: unreliable delivery, poor communication, and a support process that doesn't respond even to formal written complaints. I wouldn't trust BRT with anything time-sensitive or perishable. I'm now taking it to the Italian communications authority (AGCOM), since the company itself won't engage.