Bubbleroom Reviews 

2,288
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Good service nice clothes and a very good helpdesk with helpful support a pitty it didn’t fit right but I would recommend the company and order more

Company replied

Rated 1 out of 5 stars

Really bad, they removed my dress because of “something going wrong in the order” I ordered this dress two months in advance. The delivery takes 2 weeks. So MIND YOU they had one and a half month to c... See more

Company replied

Rated 5 out of 5 stars

I have been ordering from Bubbleroom for awhile, usually everything has been great and I have viewed the clothes to be really good for the price point they operate at. Now, for the first time... See more

Company replied

Rated 5 out of 5 stars

Fantastic Kajsa So grateful and impressed of Kajsa´s excellent support. She is so kind, polite, very professional, warm, so fast in answering my enquiries and resolving problems. A million thanks K... See more

Company replied

Company details

  1. Women's Clothing Store

Written by the company

Bubbleroom was founded in 2005 and was one of the first brands in the industry to offer fashion online. After a successful start, Bubbleroom grew quickly and are now selling clothes within the Nordic countries and EU. Our business concept is to provide women with party styles, from the most beautiful dresses to shoes to dance in and accessories that add the finishing touch. Welcome to our glamorous world! ♥


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(2,288)

313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service nice clothes and a very…

Good service nice clothes and a very good helpdesk with helpful support a pitty it didn’t fit right but I would recommend the company and order more

June 17, 2026
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

Hi Petra,
Thank you so much for your review!

We're so happy to hear that you had a great experience with us. Thank you for your kind words, and we hope to welcome you back again soon! 🌸

❤ Bubbleroom

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Rated 1 out of 5 stars

Worst shop ever

Really bad, they removed my dress because of “something going wrong in the order” I ordered this dress two months in advance. The delivery takes 2 weeks. So MIND YOU they had one and a half month to correct their mistake and their customer service sucks so bad. The girl was so rude and didn’t reply until TWO weeks later. Which in their website it says they reply within 2-3 business days. Guess what it took 10 business days for this idiot to reply. Do not order from here unless ur ordering a year before prom or whatever. And thank you Bubbelroom for causing all this stress for my prom.

May 22, 2026
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

Hi Sandra,
Thank you for taking the time to share your experience.

We're truly sorry to hear about the frustration and disappointment this situation caused, especially with such an important occasion coming up. We understand how upsetting it must have been to find out that the dress could not be delivered as expected, and we're sorry that the communication did not meet your expectations.

We appreciate your feedback and will take it with us as we continue working to improve both our processes and customer experience.

❤ Bubbleroom

Rated 5 out of 5 stars

Smooth experience!

I had a great experience with my online order. Even thought I had to return bought item for personla reasons, the dress was good, the whole process to order and then to contact customer support, return the item and get fast refund was very smooth. It means I can trust Bubbleroom and will be happy to order in the future on their website.

July 15, 2025
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

Hello Ira!

Thank you so much for your kind words! We're thrilled to hear that your whole experience—from ordering to return and refund—was smooth and easy. We appreciate your trust and look forward to welcoming you back to Bubbleroom soon! 😊

Have a nice week!
♥ Bubbleroom

Rated 4 out of 5 stars

The return process

The return process didn't work at first and they seemed to have forgotten the email. Nevertheless, after the second email everything was solved quickly and the money (including a fee to Klarna) was repaid in a few days.

May 5, 2025
Unprompted review
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Rated 3 out of 5 stars

It was a good jacket

It was a good jacket, but it was too big, so when you choose one, take a smaller size.

March 13, 2025
Unprompted review
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Reply from Bubbleroom

Hi,
Thank you for your review!

We are pleased to hear that you liked the item, and we appreciate your feedback regarding the size. You are certainly welcome to return the item if it does not fit. If you need assistance, feel free to reach out to our customer service.

Have a wonderful weekend!
❤ Bubbleroom

Rated 5 out of 5 stars

👌💯💯👌

👌💯 Very satisfied.

March 13, 2025
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

Hej,
Tack för ditt omdöme!

Så roligt att höra, du är självklart välkommen tillbaka!

Ha en härlig helg!
❤ Bubbleroom

Rated 1 out of 5 stars

Am not having a good experience here

Am not having a good experience here
Cause I ordered last Christmas and now I got a mail saying I got too much discounts so I have to pay back cause there was a technical problem with my order when I said no that there wasn’t any issue, but am still getting mails from your customer support saying I have to pay this back in a separate account from where I have been paying my monthly payments. I honestly need to know what’s going on here.

Am I been scammed 🤨

March 5, 2025
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

Hi Alero,

I can see that you have contacted us and that we have now assisted you with your case. Feel free to reply to that email if you have any questions.

Wishing you a wonderful day!
❤ Bubbleroom

Rated 5 out of 5 stars

Exellent customer service

I have been ordering from Bubbleroom for awhile, usually everything has been great and I have viewed the clothes to be really good for the price point they operate at.

Now, for the first time there was a problem, where one of the dresses had rip at the seam at arrival.

I did reklamation and received exellent customer service from Jenny and we quickly arrived at satisfactory conclusion on this matter.

Overall, I was left very happy and will continue to order from Bubbleroom.

February 19, 2025
Unprompted review
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Reply from Bubbleroom

Hello,
Thank you for your feedback!

It's great to hear that you appreciate our customer service. I will certainly pass on your kind words to our colleague. She will be so happy to hear them.

Wishing you a wonderful week!
❤ Bubbleroom

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Rated 5 out of 5 stars

Exellent customer service

Exellent customer service. The seam in the shirt I bought was broken, and the case was solved in a nice and timely manner, which I much appreciate.

January 10, 2025
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

Hi Anna,

Thank you so much for taking the time to share your experience with us, we really appreciate it!

❤ Bubbleroom

Rated 5 out of 5 stars

Fantastic, wonderful Kajsa

Fantastic Kajsa
So grateful and impressed of Kajsa´s excellent support. She is so kind, polite, very professional, warm, so fast in answering my enquiries and resolving problems. A million thanks Kajsa. I´m so grateful of your help.

January 2, 2025
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

We always strive to provide an efficient and responsive service, so it means a lot that you appreciate our work 🙌✨
♥ Bubbleroom

Rated 5 out of 5 stars

Mathilda is very kind and helpful.

December 20, 2024
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

Thank you very much for your feedback! We are really happy to hear that you are satisfied with our service. It means a lot to us that we were able to deliver an experience that lives up to your expectations. 🙏✨
♥ Bubbleroom

Rated 5 out of 5 stars

Very well handled by Bubbleroom

Very well handled by Bubbleroom, who, despite delivery issues with the supplier, responded professionally and resolved the matter with a refund after feedback and follow-up.
Thank you, Bubbleroom, for a professional and customer-focused resolution!

October 9, 2024
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

How wonderful that you got the help you needed, glad to hear that you are happy with us ❤

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Rated 1 out of 5 stars

Delayed delivery

Delayed delivery, no update on delivery for 3 days! So their delivery 1-3 days is a lie. 👎 Be aware od that. You might stay without your planned outfit.
Contacted the customer service and they don’t solve the problem, just give you the information you already have. Nobody takes responsibility for mistakes and that’s makes a very bad image.
At least a free of charge return would help to compensate the bad service, since the delayed package is not needed anymore.

September 13, 2024
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

We're sorry to hear about your experience. We would like to review your case and will contact you directly.

Rated 3 out of 5 stars

Your size chart is mistake

Your size chart is mistake. I orderd bigger size (40) than my regular (38) and it's still too small. Your 40 is like 36 or smaller.

August 16, 2024
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

Hi!
Thank you for your feedback, we appreciate it. We will, of course, review this and will get in touch with you.

Best regards,
Bubbleroom

Rated 1 out of 5 stars

They are scammers

This company says that they have a 7 day policy to match a price to which I have sent an email 7 days after my purchase to their customer service which apparently doesn’t work. So they say to me that they don’t have my email so they can’t price match the dress that I bought for a higher price. They are liars and have a customer service agent who cannot deal with customer questions properly. Do not buy from them. They suck. I have pictures but unfortunately you cannot put it here.

February 29, 2024
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

Hi!

Thank you for your feedback.
We are sorry to hear that you did not get the help you wanted. Unfortunately we do not pricematch and we informed you about this in our emails. You are of course welcome to contact our customerservice again if you want to so that we can look in to this again.

Kind regards, Bubbleroom

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Rated 5 out of 5 stars

nice shopping experience

great experience while placing the order. Quick delivery and very nice offers / deals.

February 26, 2024
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

Hi,

Thank you very much for taking the time to post a feedback here. Glad to hear you are satisfied :-) A warm welcome back!

Mvh Bubbleroom

Rated 1 out of 5 stars

I returned a coat and I paid for the…

I returned a coat and I paid for the return charge but after one month I received another invoice for administration charge and plus a reminder charge! So I paid 159 for a coat that I proved and returned!!!

February 13, 2024
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

Hi.
We are very sorry that you have received a reminder.
We would very much like to look into this in more detail and would therefore ask you to contact our customer service at kundeservice.dk@bubbleroom.com
We look forward to hearing from you.
Kind regards
Bubbleroom

Rated 1 out of 5 stars

Order unshipped

the order for which I paid about 200 euros did not arrive. I wrote several emails asking about my order but never received any information. ‚They’re looking into it’ in few weeks now. Delivery company says they never received a package from Bubbleroom.

June 10, 2023
Unprompted review
Bubbleroom logo

Reply from Bubbleroom

Hi!

We are so sorry to hear this.
Please contact our customerservice again and we will of course help you.

Kind regards, Bubbleroom ❤

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