I booked a flight to India in November 2015 from Riga; the flight was for 11th of August (yes, 9 months in advance), however they never sent me the e-ticket and never contacted me that they couldn't make the reservation and they were going to refund me the money.

It's OK if they couldn't book it, it's a shame and not very good service but they tell about it at the bottom of a confusing email where they specify or the details of the flight, so they should add in big letters at the beginning of the email, any way, I haven't seen the notice at the bottom of the email.

The most annoying thing is that they tell in that notice that if they cannot make the booking they'll tell you the new price if it's the case or refund you the money, however they never did that with me and I thought that my booking was fine; I had to discover that it never went though two weeks before the flight when I had bought the flight to Riga (I'm based in London) and the flight back, plus VISA fees and a few accommodations.

As everybody understand the service is pretty bad, they had time enough in 9 months to contact with me and tell me the problem and if the case refund me my money straightaway; the contact should happen not later than a week that you pay for the flight, so second week of November in my case.

Moreover when I realised of it, I had to fight with them to refund me my money, a lot of costly calls to 08 number (in UK those numbers have a special charging fee and the receiver make money with those calls) and a lot of emails; they refunded me, but I had waste a lot of time and money in the phone and writing emails, the customer service is terrible and they cannot do anything more than say "yes, we'll check it".

If I would be you, forget to book anything with them only to avoid the chance to have a very painful experience.

[UPDATE - 16/08/2015]

After I offered them a fair options to forgive their attempt to steal my money they never took care of those and even worse I struggled to get back my money.

Now, they replied this review (as you can see below at least now if they don't delete after I updated this post) telling me that they have sent me an email with a discount; they actually did, however the situation was so painful and they totally failed to solve the issue at the time that we could have had an arrangement and even worse they had a so poor customer service to get back my money as I have already mentioned several times in this review; then this discount or whatever other thing is totally worthless to reconsider my review.

Hence I'll never trust in this travel agency and all the ones that Travix International run and you can check in their own website (travix.com) to know what they are and don't make the same mistake that I did.