BURGA Reviews 

28,909
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,810 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs and sturdy build, noting that the phone cases offer excellent protection against drops while maintaining a stylish look. People also appreciate how easy it is to navigate the website and find helpful support when questions or small ordering mistakes arise. Some reviewers were not happy with the shipping times, noting that packages occasionally took longer to arrive or experienced a poor fit with certain phone models. A few other people also felt that customer support fell short when trying to resolve specific complaints or adjustment requests.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the phone cases are thick, sturdy, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised fast shipping times and... See more

Order

Consumers find order experiences mixed, with many reviewers praising the simple online process, quick... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the fast, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These phone cases are certainly expensive, but they are high quality and beautiful! The Magsafe ensures wireless charging isn't compromised by the case, and the case itself is thick and sturdy so it a... See more

Company replied

Rated 5 out of 5 stars

I've ordered from BURGA several times now, and I've always been really happy with the quality! The phone cases look great, feel sturdy, and protect my phone really well. They're not see-through, don... See more

Company replied

Rated 5 out of 5 stars

I was having issues with getting the case to fit my phone. Customer Service did not give up on me even with all my questions and mistakes. They guided me through the process of making sure I had orde... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service and good quality product. I forgot to put the street number with my address when ordering and sent them a message explaining. Within 5 minutes I got an answer showing unders... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

We make beautiful & stylish, yet protective phone cases. Two styles: Ultra-Thin & Protective 2 Piece. Free Shipping. Up your case game! Shop BURGA now.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(28,909)

7,537 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you so much for your proactive…

Thank you so much for your proactive and thoughtful help in resolving the issue with my order. 🙏🏻

This is honestly the first time I’ve felt so respected and valued as a customer. I truly appreciate your kindness and excellent service! 🫡❤️

November 13, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I got sucked in by the Instagram ads

I got sucked out in by the instagram ads and brought a Burga bottle. I had a Stanley and loved it but wanted a change and the prints of the Burga bottles sold me. So I went and bought it and waited 3 weeks for it to arrive in Australia. Ok don’t mind the delivery time. The actual bottle doesn’t not keep water cold like the Stanley bottle does I fill my bottle up at night and in the morning it’s already warm. Guess what I bought another Stanley! Do not get sucked in by the beautiful prints. Bottle doesn’t do what it’s advertised to do which is keep ur water cold for hours!

November 13, 2026
Unprompted review
Rated 5 out of 5 stars

I had made an additional purchase by…

I had made an additional purchase by accident, and your response team took care of the situation immediately. Thank you for your understanding. And I will be placing an order with you today.
A+++

November 12, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there!

We truly appreciate you taking the time to share this - it means the world to our team!💖

Sending good vibes,
BURGA

Advertisement
Rated 5 out of 5 stars

Very quick to order goods and luckily…

Very quick to order goods and luckily very easy for a lady of a certain age !

November 13, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

Thank you for spreading the positivity!💫 It’s always a joy to hear from happy customers like you.

Keep shining,
BURGA

Rated 5 out of 5 stars

Great products and great offers

Great products and great offers. Ordered multiple times.

November 12, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey,

Your support means the world to us!🥰 Knowing that you love the products just made our day.

Looking forward to your next visit!

Kind regards,
BURGA

Rated 5 out of 5 stars

Great phone cases

Great phone cases, used loads of times.

November 13, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there!

You’ve got great taste - thanks for trusting us and for sharing your experience! Looking forward to making more magic for you soon!✨

Lots of love,
BURGA

Rated 5 out of 5 stars

Best cases ever

Best cases ever! And the cutest 😊

November 13, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey!

We’re so grateful for your positive review and can’t wait to welcome you back again soon!🙌

Warm regards,
BURGA

Advertisement
Rated 5 out of 5 stars

Great profucts!

November 13, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello,

Thank you!🤍 We’re over the moon that you’re enjoying the products. Looking forward to seeing you again!

Best wishes,
BURGA

Rated 4 out of 5 stars

Great range and shopping experience

I really appreciated how much you could filter and change all the pictures to look like in terms of the gold or the silver or the mirror. My one issue is I really wish the ring holders also came with the mirror as I have ended up going for just a plain leather one to match my cases as it looks a bit funny with a mirror pattern phone case and the matching ring Holder not being mirrored

November 13, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there,

Thanks for the review! We know there’s always room for improvement, and we truly appreciate your feedback about what could be improved!🌟

Can’t wait to welcome you back soon!

Warm wishes,
BURGA

Rated 5 out of 5 stars

good stuff and quality

November 13, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello,

Thank you for the lovely review!

We’re delighted you’re impressed with the quality. It’s exactly what we aim for with every product!🚀

We can’t wait to welcome you back.

All the best,
BURGA

Rated 5 out of 5 stars

Positive Experience

The website was easy to navigate and I loved that there was a sale!

November 12, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there!

Thank you for this - it means a lot to know the shopping experience felt good from the very first click!🤍

Cheers,
BURGA

Advertisement
Rated 5 out of 5 stars

Wonderful

Wonderful ! Excellent as always

November 12, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey!

Your kind words and stars truly brightened our day!✨ Thanks for sharing the love - we’re already excited for your next order!

Best wishes,
BURGA

Rated 1 out of 5 stars

Wrong front covers sent, then told it was just my preference

I ordered 4 Samsung Galaxy Z Fold 8 Elite cases on October 26, 2026 for $132.44. The prints on the back are beautiful, I will give them that.

But 2 of the 4 front covers are the wrong shape and do not fit my phone at all. I tried to attach them in the videos I sent, and they do not fit at all. The other 2 fit normally, front and back, on the same phone. So this is not a matter of taste. Two work and two do not, because the wrong front parts were sent.

The hinge is also left completely uncovered, so the silver hinge shows in the middle.

The front edge is also a real problem. The rim around the front screen is raised very high above the screen, not flush with it at all. My finger catches on it all the time, and it is very hard to use the phone. I especially cannot swipe in from the edge of the screen, because the case sits so high above the screen that edge gestures and taps do not work properly.

I contacted support with photos and videos. They said they found no defect and called it personal preference, and asked me to pay the return shipping to Lithuania myself. I was happy to work this out normally, but being told that a part that does not fit at all is just my preference felt dismissive. I have asked them to look at the videos again and cover the return shipping, because they sent the wrong items.

I would not recommend the Fold range based on this experience.

October 26, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello,

Thank you for taking the time to leave the review explaining your experience in detail! We understand how upsetting it can be when the items you purchased don't fit as expected, and that’s not what we aim for at all.

Our website indicates that the phone's hinge isn't covered by a case for this phone model, however, we'd like to look into the fitting issue more.

We've requested your order details via Trustpilot so our agents can get in touch with you directly and make sure this is solved as smoothly and quickly as possible. We truly want to turn this around for you!🤍

Warm regards,
BURGA

Rated 5 out of 5 stars

have the cutest designs and colors

have the cutest designs and colors! always in stock as well

November 12, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

We're beyond happy to hear this - your support means so much!🥰

See you soon!

Lots of love,
BURGA

Advertisement
Rated 5 out of 5 stars

Bought phone case magnetic power bank…

Bought phone case magnetic power bank and iPod case all fabulous love them really good quality deliver to Ireland a little slow but so worth the wait

October 31, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

We're thrilled to hear you're loving your purchase!💫

Your support means the world to us, and we truly appreciate your understanding about the delivery time - we’re always working to make the shopping experience even better.

Cheers,
BURGA

Rated 5 out of 5 stars

easy to find gifts and have exactly…

easy to find gifts and have exactly what my kids want.

November 12, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there!

Thank you so much for the amazing rating!🌟Those stars just made our day brighter. We’re so grateful for your support!

Sending good vibes,
BURGA

Rated 5 out of 5 stars

Love that i can customize shopping by…

Love that i can customize shopping by my device color so i can see what the case will look like on my phone

November 11, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there!

Thank you so much - we put a lot of love into making the browsing experience as enjoyable and smooth as possible! 💖

Catch you soon,
BURGA

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look