While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the helpfulness of the staff, who are often described as friendly, professional, and knowledgeable. Many appreciate the quick response times and clear communication, making them feel valued and well-informed throughout the process. The service itself is consistently praised for being efficient, reliable, and easy to use, with many finding the pricing competitive and the overall experience a significant improvement over previous providers. However, some people were dissatisfied with the service, citing issues with missed collections, unfulfilled promises, and poor communication regarding scheduling. These customers reported being charged for uncollected waste and experiencing a lack of responsibility from the company when problems arose, leading to significant inconvenience and stress.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting excellent communication, helpful attitudes,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Response time

Users describe positive interactions with response times, highlighting quick and efficient communication.... See more

Price

Customers consistently note positive experiences with price, often highlighting competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today I decided to join Business Waste and had the pleasure of speaking with Toby, who was absolutely exceptional. He explained everything clearly helped y understand what the company offers and guid... See more

Rated 5 out of 5 stars

Found them through a local listing for household bulky waste recycling. Process was smooth and efficient throughout! Quotes given were not much more than quotes received from others for landfill, so i... See more

Rated 5 out of 5 stars

we have been using business waste for a few years now, and since first contact the customer support team has been amazing. They communicate well, respond quickly and make you feel like a valued custo... See more

Rated 5 out of 5 stars

We use Business Waste regularly and always get a great service. They are professional and nothing is too much trouble. Danny Scorfield is excellent, he keeps us informed every step of the way, checks... See more


Company details

  1. Garbage Collection Service
  2. Waste Management Service

Information provided by various external sources

Business Waste operate all types of commercial waste management collection solutions throughout the UK. Contact us today and save 30% on your current costs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Don't look anywhere else join Business Waste…

Today I decided to join Business Waste and had the pleasure of speaking with Toby, who was absolutely exceptional. He explained everything clearly helped y understand what the company offers and guided me to choosing a package that perfectly suited my business needs. Thank you Toby for your outstanding customer service made the whole experience easy and enjoyable. I am really looking forward to using the service provided. :-)

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

We have used Business Waste for many…

We have used Business Waste for many years, and always received excellent and reliable service.
We had one issue, this week, but Lewis went above and beyond and sorted things out, with very little inconvenience to us.

May 23, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Extra collection

We had an event at our office with a lot of waste so needed an extra collection, it turned out to be more than 1 extra load so Evie helped us to have a full clearance of everything that was there. 
She was super helpful and it helped the event run smoother!
Thank you :-)

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great Team

Great Team! Been working them for the past 12 months and they secure the best prices and the best service.
Keep up the good work. Glad to have you as part of the team.

May 13, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I had an issue with my collection that…

I had an issue with my collection that happened a couple of times down to the local depot, Evie was amazing , sorted it all out , kept me informed and left me to actually run my business which is what I need to do!
Things all got sorted she liaised and got the bin emptied, hopefully now they will get it right 🤞

May 11, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Invoice query rectified with impressive speed

There was a small issue with a few of our invoices which we'd only noticed a little while down the line. After one email to Leon Jaques, this was immediately rectified retrospectively and has been corrected going forward.

Brilliant customer service.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Team and Service

The team at Business Waste simply wonderful - exactly how a customer service and sales team should work in tandem! Particular shout out to both Heather and Lauren, whom have dilligently help handled a transition away from Council Services with out any form of set back.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great company .

Hi . I Email Business Waste for help to remove some Pharmaceutical Waste with in 10 minutes Connor called i explained what was needed , Connor sent a quote which i was happy with . Just want to say a big thank you Connor from Business Waste .

May 15, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Recycling with Business Waste

We’ve been using Business Waste for our recycling for several years, and their customer service team are always extremely helpful.
Most recently, Molly organised the ordering and delivery of our recycling bags and kept me updated throughout the whole process – exactly what you want from a customer service advisor.
I would highly recommend Business Waste.

May 13, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look