BUT Reviews 

Produit conforme mais notice illisible et incompréhensible. 4h pour monter un canapé !!!

Terrible service

We purchased a washing machine with a 2 year guarantee year half into the guarantee the machine was making a terrible banging noise - the machine being an Bosch ecco silence!!!!. We enventually managed to get intouch with BUT we had to send videos of the machine and noise - engineer eventually arrived 4 months later who advised us nothing wrong with the machine and squirted WD40 in it and said their was no problem !!!!!! Words fail me !!!!! Cut long story short we took this up with our Insurance Co Legal cover and 4 months later BUT had to admit liability that the machine was not working properly as it was still under guarantee and we got a full refund!!!!! Thanks to our brilliant Insurance Company. So people dont give up if your machine or any appliance is under warranty make sure you have legal cover with your Insurance !!!!!!!!!!

Well located store easy to navigate staff very helpful. Good range products in store.
Recliner chair purchased, works well and comfortable

Purchased a Bosch washing machine ecco silence which is still under its 2 year warranty very difficult to get through to customer services and then you have to wait for an agent to callback this took over 4 days. Only when you do get through they want photos and also a video so they can hear the machine!! unbelieveable never been asked this before I had already explained their was a problem with the drum now having to wait again for an appointment for a technician if I ever get one !!!! Would never purchase another item from this company so disappointed !!! Whats the point of a 2 year guarantee when they dont seem to want to honour it !!!!!

I wish I read the reviews before ordering. Never again. All reviews are right. Do not order anything from this store. They promised to deliver my sofa a week ago, had to call them to ask where it is after living on the ground for almost 2 weeks, they basically said they have no clue, and then they finally call back and offer earliest delivery next Saturday earliest. Asked refund immediately I wish I had went with IKEA since get go instead wasted all this time waiting for this couch

furniture arrived damaged and with defects not only from shipping, but also from manufacturing. Unusable. Avoid.

The kitchen cupboard was delivered with incorrect parts so was impossible to complete.

The unhelpful customer services offered a 10% refund but refused to either replace the item or the incorrect parts. Not only is this bad customer service but it also goes against the EU for items sold online.

I bought an oven, and arranged with the shop for installation, but the delivery driver did not have this information on his delivery sheet and refused to install. Since then I have been batted backwards and forwards between customer services online who say contact the shop, and the shop who say they cannot help. Never again,

Terrible service and quality of products. We bought 2 beds for our 2 and 3 y old girls. The beds broke within 1 year and all the pieces got unstable because of this. BUT Blotzheim’s solution, >6 months later, was to replace the broken pieces.

Non existing After Sales Service nor an appropriate Customer Services.

Alexandre Falck runs this store chain like in Wild West. Seems their main goal is becoming #1 company providing worst customer service. Keep that good work Mr Falck!, competitors will be happy.

A month ago purchased a couch. It arrived with defects and even broken parts, start taking pictures and sending to the store in Belfort. A month gone by nothing from them, went to shop to find out if there is any news. NOTHING. Their is no a reasonable person to talk to.
They just disrespectfully send you back to wait... No manners to treat their clients, very unpleasant, arrogant and unfriendly staff.

Avoid all costs , and do you business somewhere else.
Even if they offer something for free, refuse their offer and go do business with their competitors.

Do not buy from this shop! They take every opportunity to rip you off. Just look at all the other negative reviews if you don’t believe me.
I purchased a fairly basic vacuum cleaner, which had a 2 year guarantee. It is worse than useless as it has no power. Therefore, I returned to the store and asked if I could return the item and exchange it for a much more expensive one and pay the difference. They said that it is not in fact guaranteed, but only the motor is! Their in-store labelling makes no reference to this at all. When I pointed this out, I got the usual rude Gallic shrug. Utterly pathetic.
Do yourself a favour and go to somewhere where customers are valued, eg Darty or Leclerc. I will never shop at But again.

Francaise:
N'achetez pas dans cette boutique ! Ils profitent de toutes les occasions pour vous arnaquer. Il suffit de regarder toutes les autres critiques négatives si vous ne me croyez pas.
J'ai acheté un aspirateur assez basique, qui avait une garantie de 2 ans. C'est pire qu'inutile car il n'a aucun pouvoir. Par conséquent, je suis retourné au magasin et j'ai demandé si je pouvais retourner l'article et l'échanger contre un article beaucoup plus cher et payer la différence. Ils ont dit qu'en fait ce n'est pas garanti, mais seul le moteur l'est ! Leur étiquetage en magasin n'y fait aucune référence. Quand j'ai fait remarquer cela, j'ai eu l'habituel haussement d'épaules grossier gaulois. Complètement pathétique.
Faites-vous une faveur et allez dans un endroit où les clients sont appréciés, par exemple Darty ou Leclerc. Je n'achèterai plus jamais chez But again.

Trying to buy a freezer but the energy ratings are all false. They are marked as A but are in fact E. But.fr won't respond...

Très performant 10/10

The rug we bought is not rectangular as it should be, so one edge always looks wrong. The desk we bought is made in France (which should be good) but considering it was €200, the laminate finish is cheap, the handles are the nastiest flimsiest handles I've ever seen, the doors are not machined correctly so do not hang in the correct place (despite adjusting to max) and the desk top is damaged on the corner. The damage must have been at the factory as the packaging was all fine. I know one should take it back, but by the time it's all unpacked, it really is too much hassle, so I'll live with it, but I can see that I'm done with BUT. I should have read the reviews on here FIRST!

One of the worst company I have ever seen!! From BUT we bought one sofa with the recliner which was under 2 years warranty and on the top on we bought their extended warranty as well.Within one year the sofa been broken!!!We put one complain to BUT and after 45 days they sent one expert!!! The expert guy found the sofa was faulty and he was very clear with us and explained us that he gonna send one invoice to BUT and if they are agree with his invoice in that case he will contact us, if 'no' in that case BUT will contact us and fix the problem.
Again 45 days after we contact with BUT to get one answer and they telling us it was our fault as the expert told them!!!
It was totally unacceptable because the speech of the expert and BUT are not matching!!! I think BUT is robbing their client!!!
Since we bought the sofa there is not a single spot on it but their expert found the sofa was not maintain properly!!! Sounds ridiculous!!! It is very easy to blame the client and escape!!!
I paid BUT not anyone else to buy the sofa and it's me suffering to contact their recommended experts which was linked with another company to fix the sofa!!!
Since beginning BUT was not cooperative!!!
I found their service after sales it's a big joke!!
Definitely I will not let it go like this. I will go further with this case.
I think BUT should stop harassing their client and also should face legal action for their unprofessional so called service!!!

We ordered two armchairs and a settee from But Perpignan, and were happy to wait the required two months for promised delivery.
The delivery was promised for a Friday afternoon, and at 17h30 we received a call from the delivery men saying they were 20 minutes away but needed me to meet them on the main road as our house is hard to find.
I agreed and waited in the agreed place for an hour - no call from the delivery men to say what was happening, but they didn't turn up!!
I called But on Saturday - they said sorry but could do nothing as delivery men don't work on the weekend.
On Monday I called But again - they said the delivery would be Tuesday. No attempt to make an earlier delivery, even though I had told them that our living room had been completely cleared for a Friday delivery and we had nothing to sit on.
With But, the delivery men are obviously in charge even with orders for more than €3300!
I wish that I had read the Trustpilot reviews before buying.

I purchased a large settee from BUT Fourgeres delivered costing 2333.00 euros it was delivered in May 2020. Just before Christmas I removed the throw at the end of the settee and noticed a large round mark which appears to be in the material itself. I have since been in dialogue with BUT but they are refusing to do anything about it saying that I have made the mark myself, and have suggested that I use a stain remover!! I am so angry with this company and will be taking it to the next level of complaint i.e. european consumer rights.