buwog.com Reviews 

Dealing with BUWOG after moving out has been incredibly frustrating. They overcharge for things, but when it comes to returning the money they owe you, you have to keep chasing them. Even after sending several emails and requests, you may still not receive a proper response.

You need a lot of time and patience just to get a simple issue resolved. As someone who doesn’t speak German fluently, the whole experience has been even more stressful. I felt completely unsupported and found it extremely difficult to get clear answers. Please keep detailed records of everything if you are renting from them.

Absolutely fraud people, and the reason I call them frauds is because everything they advertise is fake, they tell you they have 24 hours emergency service, my heating is out in peak winter December month, and they have not done anything for 7 days, I have to live in absolute inhuman conditions not only are they unprofessional they are shameless. The actual facility manager of my building has kept his phone switched off and the one guy who promised me he will come and fix the issue yesterday, today when I asked him why did you not come, he is telling me I don't understand English speak in German

They refuse to honour their promises, lie to their tenants and have not been able to get a proper trash room fixed in three years

If you see Buwog, just run!

What Buwog’s agents tell you is not even half true.

We bought an apartment from this company, and I can’t recommend them to anyone – nothing but lies and marketing in every word they say.

Bad service, still sending letters asking for money 3 years after the termination of the rental contract

Do not deal with these people. I have been waiting for more than a year to get my damage deposit back. Now they are trying to keep more than 1000 EUR on some bogus claims, which I am still trying to clear. No bills have been sent to me. Such level of incompetency and cunningness I haven't seen in a long time.

Lived in one of their flat in Berlin for two years. Done everything by the book when leaving even found them new tenants they approved. But 8 months from then I have not have my deposit back. Will have to deal the hard way with a lawyer.

We have very bad experience with firma Buwog.
First of all when we buyed new Appartment they didn't mension that Underground parking places can be common or with the lift for 2 cars. And of course in the end we got this awfull lift places for THE SAME HIGH PRICE as normal parking place for single car.
Those places are even not compatible with the cars Alarm system! Then it turned out we had to pay each month additional price for such parking slots for electricity!

But worse thing they gave Guaranty 5 years for the appartments. But in one year when window Rolladen stopped working the said this is not guarantie case, and we have to pay for repairing ourself.
Absolutely ridiculous, so we had to contact the lawer.

By far the worst company I have ever dealt with. Stay away if you want a calm stay at your apartment.

They value their customers trash, increasing rent constantly even in downward market.

I wanted to take a moment to express my appreciation for the excellent service I recently experienced at BUWOG. We have purchased a new property from you and felt very well advised at all times.

The quality of the offered apartments in the new building is excellent and the price-performance ratio is very satisfactory. We were particularly impressed by the high standards of your properties.

I want to thank Mr. Loehr and his team for their seamless and effective communication. Their professionalism and commitment have made this process a positive and stress-free experience.

I look forward to continuing to work with you in the future.

Everything was it is written here is correct. I live in their building for 5 years now and still till this day didnt get correct bill for shady and scam operational bill for first year and years after that..
I am just not sure why no one didnt put this in news.. this is for government to react! It can not happen that everyone is unhappy.. so that means that there is a huge issue here. No answers, no nothing. Ever!

Not to be trusted. They don’t return security deposit.

As as language learning student it's very difficult to find any suitable flat. I've been struggling for months and I have no time to check each single flat in person.

On Immobielienscout24 though I found one by BUWOG in Bonn (Niederkasseler Str. 99). Seemed to be perfect for me. Just to have a look I had to travel from another city and spend the whole day in Bonn for this sole purpose.
The guy, who showed me the flat, was friendly and nice, gave me his visit card so I could write to him and receive a contract for renting, I was promised that they will check my documents and I can rent it from August.
I was very happy and wrote to him the next day.
No answer followed. After me sending another inquiry, I've got an email saying that unfortunately they decided to rent it to another person.
Which of I hadn't been notified in advance at all, it was presented as I'm the only one who was going to rent it. Otherwise I wouldn't have put so much hope into that.
I've asked if I could rent any other flat in the building and no has answered since.

I wasn't told the reason. Apparently I wasn't going to be informed at all, while I was hoping and already planning my moving to Bonn.
I don't know why I didn't even get a chance to send my documents. Was it racist or because I'm a student, no clue.
If they weren't going to rent it to me in the first place just because I am a foreigner or a student, they could have cancelled my appointment instead of making me to lose a whole day of my life when I have to study for my exam.

I'm devastated. Without a flat. And I spent a lot of money and time on the pointless trip to Bonn for this flat. It's just inhuman to treat people like that.
Very disappointed.

Worst company ever. Wanted to leave my apartment and they fraud me with the time i had to leave it. Also found a new renter so that i could leave earlier. At the beggining they agreed but as soon as they got the document confirming i was leaving the apartment they said they could not give it to the other person as the apartment was going to be renovating. Stuck with my other flat procedure and i have to pay 2 apartments rents for the next 3 months. Worst custume service never pick up the phone and rude when they do it. Dont ever start an agrement with them