The staff were lovely but , the facilities were very busy, and the pool area very small . The treatment therapists were also very good . The afternoon tea was tasty but there was a meeting of staff in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got a buyagift voucher for the Triumph factory tour, for two, as the Triumph website wouldn’t process our request for several dates- and others said it was easier to book a date with a voucher than tr... See more
Company replied
Tried to book an experience through the website and I kept getting an error message. Started a chat eventually got contact with a human who tried to resolve the issues, firstly by saying there were... See more
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Took my son to the Triumph factory tour and we both thoroughly enjoyed it . Dave , the tour guide certainly knew his job as he was very informative as he showed us through the working factory . Tea an... See more
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Company details
Written by the company
Buyagift is the UK's leading provider of gift experiences, unique gift ideas and fabulous traditional gifts - all at great prices. Find the perfect gift for every taste and budget here!
Our mission
Written by the company
- For everyone in the UK to create unique memories that last a lifetime
- We are the UK’s leading gift experience provider. Our core focus is to deliver happiness to our customers, partners, our team and retail partners - we aim to do this by providing industry leading products.
- It happens to thousands of people each week - an unsuspecting customer receives the gift of a lifetime from a loved one or colleague, each experience is unique. We pride ourselves on our range of gifts, and the great experiences we can deliver to our customers. With over 500,000 gifts sold a year, we deliver happy memories to thousands! For our team Buyagift is about more than just delivering happiness, it's about the amazing Buyagift family we have built and the close bonds we all have with our team mates.
Contact info
United Kingdom
- trustpilot@buyagift.com
- www.buyagift.co.uk
Buyagift's Official Trustpilot
3.7
Average
66K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Most unhelpful.Matter remains unresolved
Most unhelpful.Matter remains unresolved
September 28, 2026
Unprompted review
Customer services
Customer services, Tony was very helpful and resolved a problem swiftly with compassion.
September 28, 2026
Unprompted review
Found a Buyagift voucher in a drawer…
Found a Buyagift voucher in a drawer that I couldn’t account for. Contacting Buyagift customer service then they were able to track down the where the experience was used.
September 16, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sparkling Afternoon tea at the Royal…
Sparkling Afternoon tea at the Royal Horseguards Hotel London in the Green Room .
Great service ,friendly staff and fabulous food. Perfect for a special occasion.Easy to book online and arranged date with the hotel on the phone.
September 17, 2026
Reply from Buyagift
Thank you for sharing your wonderful feedback, Lynne! We’re delighted to hear you enjoyed your sparkling afternoon tea at The Royal Horseguards Hotel. -Maddie
Junior driving experience scam
So I ordered a junior driving experience (3 supercars) and got 25% off - great. Then had to login to everyman racing to book it, no problem.
BUT when trying to book it, 95% of the dates and locations would mean I would have to spend an additional £25-£35, for something I've already bought! Avoid. Went with Thruxton Racing instead.
September 24, 2026
Not received any copies of Radio Times…
Not received any copies of Radio Times since paying £65 for six months on Sep 11th
September 10, 2026
The buy gift was easy to use
The buy gift was easy to use, but the afternoon tea at the slug and lettece in Brinley place was awful.
September 21, 2026
Reply from Buyagift
Thank you for sharing your feedback, Lesley. We’re pleased to hear you found your Buyagift voucher easy to use, but we’re sorry to hear that your afternoon tea at The Slug and Lettuce didn’t meet your expectations.
We’d really like the opportunity to understand what went wrong and help make things right. Please reach out to our dedicated team at trustpilot@buyagift.com with your voucher details, and we’ll be happy to assist. -Maddie
Fantastic service
Fantastic service. !! Ordered my voucher.it was here the next day .also rasy to order .lots of great choice thankyou buy a gift. X
September 23, 2026
Reply from Buyagift
Thank you so much for your fantastic feedback, Sharon! We’re delighted to hear you found ordering easy and that your voucher arrived so quickly! -Maddie
Slow
Slow. And after nearly two hours of back-and-forth it would appear they still couldn’t get it right
September 11, 2026
Reply from Buyagift
Thank you so much for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to spend nearly two hours trying to resolve your query.
This certainly isn’t the level of service we aim to provide, and we’d really appreciate the opportunity to look into what happened and help make things right. Please reach out to our dedicated team at trustpilot@buyagift.com, and we’ll be happy to assist. -Maddie
We tried buy tickets for ABBA in…
We tried buy tickets for ABBA in London. The voucher was rejected. The venue gave multiple suggestions - though slowly over weeks - and we missed the dates. Zero suggestions worked. The venue agreed the voucher was valid, but at no point did they offer to deal with the problem themselves and allocate us seats. So the voucher - a gift - remains unusable due to a mysterious technical issue. We will try an alternate show, or, embarrassingly, return the gift to the giver and see if they can get a refund.
June 23, 2026
Reply from Buyagift
Thank you for sharing your feedback, Glenn. We’re really sorry to hear about the difficulties you experienced trying to use your voucher, especially as it was a gift. We understand how frustrating it must have been to receive repeated suggestions that didn’t resolve the issue and ultimately miss the dates you wanted.
It’s disappointing to hear that the voucher remains unused due to a technical issue, and we’d really like the opportunity to investigate what happened and help find a suitable solution.
Please contact our dedicated team at trustpilot@buyagift.com with your voucher details, and we’ll do our best to help make things right. -Maddie
Awful business
Awful business.
Days out charges to the vouchers are inflated against the actual cost if you just book directly with the vendor.
My advice is to avoid shams like this and give cash as gifts or get vouchers for a specific place direct!
September 21, 2026
Unprompted review
Reply from Buyagift
Thank you for sharing your feedback, Ken. We’re sorry to hear you were disappointed with the value of your voucher, and we understand why this would be frustrating, particularly when purchasing an experience as a gift.
We’d really appreciate the opportunity to look into your concerns and better understand what happened. Please reach out to our dedicated team at trustpilot@buyagift.com with your voucher details, and we’ll be happy to assist. -Maddie
Didn't take Customer Service long to…
Didn't take Customer Service long to investigate and sort my issue out. Very pleased
September 28, 2026
Unprompted review
Reply from Buyagift
Thank you for your lovely feedback, Michaela! We’re really pleased to hear that our Customer Service team was able to investigate and resolve your issue so quickly. -Maddie
Expert instructions on how to fire the…
Expert instructions on how to fire the different weapons, safety paramount, hade a wonderful afternoon, will try it again next year.
A special thank you to John for his patience 🙏
September 17, 2026
Reply from Buyagift
Thank you for your fantastic feedback, Peter! We’re delighted to hear you had such a wonderful afternoon and that the expert guidance and focus on safety helped make the experience so enjoyable. -Maddie
2 Night UK hotel stay
Last Christmas we were gifted a 2 night UK hotel stay by friends. We chose to visit York, and decided to upgrade our hotel options. This was an amazing gift and encouraged us to take a weekend break away from it all. The booking process was easy and the website flow logical and user friendly. I highly recommend this company of you are looking for a unique gift someone will use and love.
September 19, 2026
Reply from Buyagift
Thank you so much for your wonderful feedback! We’re delighted to hear that your two-night hotel stay in York made for such a memorable gift and gave you the perfect opportunity to enjoy a relaxing weekend away. -Maddie
Very easy to order
September 23, 2026
Reply from Buyagift
Thank you for your feedback, Paul! We’re so pleased to hear you found the ordering process easy, and we hope you have a great experience. -Maddie
This voucher was bought as a Christmas…
This voucher was bought as a Christmas gift.
It was easy to redeem and the experience was booked with no hassle.
Everything was straightforward and the recipient had a fab time!
Can wholly recommend.
September 22, 2026
Reply from Buyagift
Thank you for your wonderful feedback, Sharon! We’re delighted to hear that redeeming the voucher and booking the experience was easy and that you had a fabulous time. -Maddie
great experience
September 23, 2026
Reply from Buyagift
Thank you for your lovely feedback, Roger! We’re so pleased to hear you had a great experience. -Maddie
Lovely Afternoon Tea
Afternoon Tea at Stanton Manor was given to us as a gift and was just as expected. Good service and lovely experience.
September 16, 2026
Reply from Buyagift
Thank you for taking the time to leave us a review! We’re so pleased to hear you enjoyed your Afternoon Tea at Stanton Manor and that the service was just as expected. It’s lovely to know you had such an enjoyable experience. -Maddie
Great customer service!
September 23, 2026
Reply from Buyagift
Thank you for your fantastic feedback! We’re so pleased to hear you received great customer service. -Maddie
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