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Buyagift Reviews 

65,988
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 7,174 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the remarkably wide variety of exciting activities available and find the online platform quite straightforward for browsing and purchasing gifts. Many people also mention that customer support representatives are responsive, friendly, and genuinely helpful when professional assistance is needed with bookings. Some reviewers were not happy with unexpected extra costs, high upgrade fees, and extremely limited choices when trying to redeem their vouchers. Additionally, many people noted frustrating booking processes, technical issues, and persistent difficulties navigating the system to secure their preferred booking dates.

What people talk about most

Product

Consumers find product to be a mixed experience with wide variations in satisfaction. While many reviewers... See more

Service

Users describe ambiguous interactions with service, with many consumers praising excellent, efficient support... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising fast online chat support... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with some customers praising the simple steps... See more

Price

Customers consistently note ambiguous experiences with price, as some reviewers express great appreciation... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff were lovely but , the facilities were very busy, and the pool area very small . The treatment therapists were also very good . The afternoon tea was tasty but there was a meeting of staff in... See more

Company replied

Rated 4 out of 5 stars

Got a buyagift voucher for the Triumph factory tour, for two, as the Triumph website wouldn’t process our request for several dates- and others said it was easier to book a date with a voucher than tr... See more

Company replied

Rated 3 out of 5 stars

Tried to book an experience through the website and I kept getting an error message. Started a chat eventually got contact with a human who tried to resolve the issues, firstly by saying there were... See more

Company replied

Rated 5 out of 5 stars

Took my son to the Triumph factory tour and we both thoroughly enjoyed it . Dave , the tour guide certainly knew his job as he was very informative as he showed us through the working factory . Tea an... See more

Company replied


Company details

  1. Gift Shop
  2. Entertainment Agency

Written by the company

Buyagift is the UK's leading provider of gift experiences, unique gift ideas and fabulous traditional gifts - all at great prices. Find the perfect gift for every taste and budget here!

Our mission

Written by the company

For everyone in the UK to create unique memories that last a lifetime
We are the UK’s leading gift experience provider. Our core focus is to deliver happiness to our customers, partners, our team and retail partners - we aim to do this by providing industry leading products.
It happens to thousands of people each week - an unsuspecting customer receives the gift of a lifetime from a loved one or colleague, each experience is unique. We pride ourselves on our range of gifts, and the great experiences we can deliver to our customers. With over 500,000 gifts sold a year, we deliver happy memories to thousands! For our team Buyagift is about more than just delivering happiness, it's about the amazing Buyagift family we have built and the close bonds we all have with our team mates.

Contact info

Buyagift's Official Trustpilot

Click below to browse our fantastic range of experiences

3.7

Average

TrustScore 3.5 out of 5

66K reviews

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3.7

All reviews

(65,988)

7,154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sparkling Afternoon tea at the Royal…

Sparkling Afternoon tea at the Royal Horseguards Hotel London in the Green Room .
Great service ,friendly staff and fabulous food. Perfect for a special occasion.Easy to book online and arranged date with the hotel on the phone.

September 17, 2026
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Reply from Buyagift

Thank you for sharing your wonderful feedback, Lynne! We’re delighted to hear you enjoyed your sparkling afternoon tea at The Royal Horseguards Hotel. -Maddie

Rated 1 out of 5 stars

Junior driving experience scam

So I ordered a junior driving experience (3 supercars) and got 25% off - great. Then had to login to everyman racing to book it, no problem.
BUT when trying to book it, 95% of the dates and locations would mean I would have to spend an additional £25-£35, for something I've already bought! Avoid. Went with Thruxton Racing instead.

September 24, 2026
Rated 1 out of 5 stars

Rubbish

Rubbish. Everytime you try to redeem there’s no available slots.

September 24, 2026
Rated 1 out of 5 stars

The buy gift was easy to use

The buy gift was easy to use, but the afternoon tea at the slug and lettece in Brinley place was awful.

September 21, 2026
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Reply from Buyagift

Thank you for sharing your feedback, Lesley. We’re pleased to hear you found your Buyagift voucher easy to use, but we’re sorry to hear that your afternoon tea at The Slug and Lettuce didn’t meet your expectations.

We’d really like the opportunity to understand what went wrong and help make things right. Please reach out to our dedicated team at trustpilot@buyagift.com with your voucher details, and we’ll be happy to assist. -Maddie

Rated 5 out of 5 stars

Fantastic service

Fantastic service. !! Ordered my voucher.it was here the next day .also rasy to order .lots of great choice thankyou buy a gift. X

September 23, 2026
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Reply from Buyagift

Thank you so much for your fantastic feedback, Sharon! We’re delighted to hear you found ordering easy and that your voucher arrived so quickly! -Maddie

Rated 1 out of 5 stars

Slow

Slow. And after nearly two hours of back-and-forth it would appear they still couldn’t get it right

September 11, 2026
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Reply from Buyagift

Thank you so much for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to spend nearly two hours trying to resolve your query.

This certainly isn’t the level of service we aim to provide, and we’d really appreciate the opportunity to look into what happened and help make things right. Please reach out to our dedicated team at trustpilot@buyagift.com, and we’ll be happy to assist. -Maddie

Rated 2 out of 5 stars

We tried buy tickets for ABBA in…

We tried buy tickets for ABBA in London. The voucher was rejected. The venue gave multiple suggestions - though slowly over weeks - and we missed the dates. Zero suggestions worked. The venue agreed the voucher was valid, but at no point did they offer to deal with the problem themselves and allocate us seats. So the voucher - a gift - remains unusable due to a mysterious technical issue. We will try an alternate show, or, embarrassingly, return the gift to the giver and see if they can get a refund.

June 23, 2026
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Reply from Buyagift

Thank you for sharing your feedback, Glenn. We’re really sorry to hear about the difficulties you experienced trying to use your voucher, especially as it was a gift. We understand how frustrating it must have been to receive repeated suggestions that didn’t resolve the issue and ultimately miss the dates you wanted.

It’s disappointing to hear that the voucher remains unused due to a technical issue, and we’d really like the opportunity to investigate what happened and help find a suitable solution.

Please contact our dedicated team at trustpilot@buyagift.com with your voucher details, and we’ll do our best to help make things right. -Maddie

Rated 1 out of 5 stars

Awful business

Awful business.
Days out charges to the vouchers are inflated against the actual cost if you just book directly with the vendor.

My advice is to avoid shams like this and give cash as gifts or get vouchers for a specific place direct!

September 21, 2026
Unprompted review
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Reply from Buyagift

Thank you for sharing your feedback, Ken. We’re sorry to hear you were disappointed with the value of your voucher, and we understand why this would be frustrating, particularly when purchasing an experience as a gift.

We’d really appreciate the opportunity to look into your concerns and better understand what happened. Please reach out to our dedicated team at trustpilot@buyagift.com with your voucher details, and we’ll be happy to assist. -Maddie

Rated 5 out of 5 stars

Didn't take Customer Service long to…

Didn't take Customer Service long to investigate and sort my issue out. Very pleased

September 28, 2026
Unprompted review
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Reply from Buyagift

Thank you for your lovely feedback, Michaela! We’re really pleased to hear that our Customer Service team was able to investigate and resolve your issue so quickly. -Maddie

Rated 5 out of 5 stars

Expert instructions on how to fire the…

Expert instructions on how to fire the different weapons, safety paramount, hade a wonderful afternoon, will try it again next year.
A special thank you to John for his patience 🙏

September 17, 2026
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Reply from Buyagift

Thank you for your fantastic feedback, Peter! We’re delighted to hear you had such a wonderful afternoon and that the expert guidance and focus on safety helped make the experience so enjoyable. -Maddie

Rated 5 out of 5 stars

2 Night UK hotel stay

Last Christmas we were gifted a 2 night UK hotel stay by friends. We chose to visit York, and decided to upgrade our hotel options. This was an amazing gift and encouraged us to take a weekend break away from it all. The booking process was easy and the website flow logical and user friendly. I highly recommend this company of you are looking for a unique gift someone will use and love.

September 19, 2026
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Reply from Buyagift

Thank you so much for your wonderful feedback! We’re delighted to hear that your two-night hotel stay in York made for such a memorable gift and gave you the perfect opportunity to enjoy a relaxing weekend away. -Maddie

Rated 5 out of 5 stars

Very easy to order

September 23, 2026
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Reply from Buyagift

Thank you for your feedback, Paul! We’re so pleased to hear you found the ordering process easy, and we hope you have a great experience. -Maddie

Rated 5 out of 5 stars

This voucher was bought as a Christmas…

This voucher was bought as a Christmas gift.
It was easy to redeem and the experience was booked with no hassle.
Everything was straightforward and the recipient had a fab time!
Can wholly recommend.

September 22, 2026
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Reply from Buyagift

Thank you for your wonderful feedback, Sharon! We’re delighted to hear that redeeming the voucher and booking the experience was easy and that you had a fabulous time. -Maddie

Rated 5 out of 5 stars

great experience

September 23, 2026
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Reply from Buyagift

Thank you for your lovely feedback, Roger! We’re so pleased to hear you had a great experience. -Maddie

Rated 5 out of 5 stars

Lovely Afternoon Tea

Afternoon Tea at Stanton Manor was given to us as a gift and was just as expected. Good service and lovely experience.

September 16, 2026
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Reply from Buyagift

Thank you for taking the time to leave us a review! We’re so pleased to hear you enjoyed your Afternoon Tea at Stanton Manor and that the service was just as expected. It’s lovely to know you had such an enjoyable experience. -Maddie

Rated 5 out of 5 stars

Great customer service!

September 23, 2026
Buyagift logo

Reply from Buyagift

Thank you for your fantastic feedback! We’re so pleased to hear you received great customer service. -Maddie

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