Staff are great, walking around asking if you would like a soft drink. You can have good and bad days on the slots, but that's gambling. A couple of gripes, the "This machine is reserved" cards, mea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The club was busy due to Bank Holiday. The staff were friendly as always. Atmosphere was good and the prize money was enhanced as it was a Bank Holiday special promotion. The package paper and electr... See more
Company replied
Brilliant night out, staff really friendly Thought it very strange that people with electronic boards did not need to shout confirming a win Plus a lot of talking while games going on - not very... See more
Company replied
If you want a night out where you control how much you spend, have a drink & some food, feel safe on your own or have a friendly chat with the staff, then the thrill of a win is a bonus then buzz is f... See more
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, United Kingdom
- buzzbingo.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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They say top 10 and we will give u 10…
They say top 10 and we will give u 10 free to play on bingo spent and never won there is a surprise as been playing on this site for 3 years and never won a penny and never got my free 10 bingo bonus a complete scam site will be making a appointment to see my solicitor as this is false advertisement I would really like to solve this matter out of court if not I will have no other option to take this matter further
July 15, 2026
Unprompted review
Reply from Buzz Bingo
Hi Adam,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially lose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
I am also unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
Kind regards
Olivia
Customer Reviews Team
Nice peeps but need better mate's for…
Nice peeps but need better mate's for alarm clock!!....
July 8, 2026
Reply from Buzz Bingo
Good afternoon,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Never had a issue with this site!
July 14, 2026
Reply from Buzz Bingo
Hi David,
Thank you for taking the time to leave us a review and I hope you are doing well!
It is great to hear you are enjoying your time on our site, that is all we could hope for!
We will continuously strive to provide the best variety and promotional offers possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Olivia
Customer Reviews Team
Lovemy bingo very much staff are…
Lovemy bingo very much staff are friendly and helpful the food is very good service the club is very clean 👌
May 17, 2026
Reply from Buzz Bingo
Hi Linda,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Reply from Buzz Bingo
Hi Linda,
I hope you're well.
Thank you for taking the time to leave us a review. We’re always looking at ways to improve your experience on our app, feedback and suggestions are always valued.
Kind Regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo
Hi Kourtney,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, we do pride ourselves on providing the best possible service to our customers, I am glad to hear this was the case!
Good luck on the site in the future.
Kind regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi there Thomas,
Thank you for taking the time to leave your review and it’s great to hear you are enjoying our games.
Our team work really hard to create a positive experience so your comments mean a lot to us.
I will pass on your comments and good luck on the site.
Kind regards
Tia
Customer Reviews Team
Another deposit woth no stake win
Another deposit woth no stake win.
No cash collect win.
Total win in deposit 50p.
Im sorry but your RNG is clearly NOT random!
Site needs reporting for FIXED RTPS
July 11, 2026
Unprompted review
Reply from Buzz Bingo
Hi there Kelly,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Mark
Customer Reviews Team
Cant believe how long it takes to fix…
Cant believe how long it takes to fix air conditioning . The place is a sweat box. Not fun at all. Takes the fun out of playing . Looked on a previois review. Wheres the fans . Buzz Bingo being tight whilst were all suffering . Gonna contact CEO see if that works. Such a shame
July 9, 2026
Unprompted review
Reply from Buzz Bingo
Hi Rachel,
I hope you're well. Thank you for taking the time to leave us a review.
I am sorry to hear your experience with us.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Such a small little bingo hall
Such a small little bingo hall. Properly the smallest one I've ever been in. But I'm glad it was there and I'm glad I went in had a good time.
June 25, 2026
Unprompted review
Reply from Buzz Bingo
Hi Trevor,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
A review of bingo live chat hosts
This review was advertised to me via email to fill out in reguards interacting with an online live bingo chat room with love hosts. I can only answer with that in mind. During my experience I drew attention to UKGC and KYC laws on UK. Although the host was happy to happy answer my questions with corporate speak, reading between lines I felt he couldn't have agreed with my premises even if he wanted to. On the whole a live host in chat is a good thing it definitely encourages people to participate in social elements of online bingo. One down side without a deposit in the last 30 days the chat game prises will be unavailable for you to win. I was upfront about the fact i was ineligible, would have been interesting to have won a chat game without disclosing that to see how it would have been handled. From what I could tell by the interactions within chat, was that the winners of the chat games were credited their prises promptly so that's a nice thing. That's all I have to add, there are no incentives for me to fill this out, just being helpful to whoever is reading this.
June 30, 2026
Reply from Buzz Bingo
Hi there,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear of your experience and interactions with our staff members. We pride ourselves on always providing the best customer service to our players.
If you wish to provide specific feedback regarding your experience please contact our Customer Support team via our 'Contact Us' page, who can then ensure this is escalated and reviewed internally.
Kind Regards,
Tia
Customer Reviews Team
Friendly staff and half decent prize…
Friendly staff and half decent prize money
Morecombe club is showing it's age now
May 11, 2026
Reply from Buzz Bingo
Hi Peter,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
After I few deposits still no wins had…
After I few deposits still no wins had higher wins on different platforms
July 7, 2026
Reply from Buzz Bingo
Hi there Downes,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
As above
The reason I have given 3 stars is because the wizards always win in my opinion they should be banned, none of the staff say anything if it’s noisy the prices are to expensive for what you pay for and the prize money is really poor. It’s the same people always winning once an again the wizards it’s not fair it doesn’t matter about how many tickets you buy either.
When you go to other bingo halls it’s totally different if they don’t shout out they don’t get there money it’s as simple as that.
July 6, 2026
Unprompted review
Reply from Buzz Bingo
Hi there,
I am sorry to hear that you are unhappy with the outcome of your gameplay in our Barkingside Club.
Understanding your feelings, we would like to point out that we are a regulated company and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Following from this, as a regulated company that is licensed by the Gambling Commission, there is absolutely no way that we can influence the outcome of any games, this includes the ratio of payouts.
It is important to note that we do offer touchpad packages with higher numbers of tickets compared to those available on paper.
Thank you for your review.
Kind Regards,
Tia
Customer Reviews Team
Excellent service 👍
July 5, 2026
Reply from Buzz Bingo
Hi there,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, we do pride ourselves on providing the best possible service to our customers, I am glad to hear this was the case!
Thank you again, your comments mean a lot to us.
Kind regards,
Tia
Customer Reviews Team
Well I was told it would be fun however…
Well I was told it would be fun however the wizards won 80percent of the night .so serious question why would you only have 12 wizards for such a big venue 120 touch screen pads maybe get rid of the wizards then there wouldn't be such a poor experience
July 5, 2026
Unprompted review
Reply from Buzz Bingo
Hi there Colin,
I am sorry to hear that you are unhappy with the outcome of your gameplay in our Barkingside Club.
Understanding your feelings, we would like to point out that we are a regulated company and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Following from this, as a regulated company that is licensed by the Gambling Commission, there is absolutely no way that we can influence the outcome of any games, this includes the ratio of payouts.
It is important to note that we do offer touchpad packages with higher numbers of tickets compared to those available on paper.
Thank you for your review.
Kind Regards,
Tia
Customer Reviews Team
Chatting in online bingo
Chatting in online rooms is really fun! Especially when you get a shoutout!
July 5, 2026
Reply from Buzz Bingo
Hi there,
Thank you for taking the time to leave your review and it’s great to hear you are enjoying our bingo games and chatting with other players! It is always lovely to have a win, but I am glad to hear the site also offers that social aspect for you.
I will pass on your comments and good luck on the site.
Kind regards
Tia
Customer Reviews Team
Enjoyable, remember it is gambling
Staff are great, walking around asking if you would like a soft drink. You can have good and bad days on the slots, but that's gambling.
A couple of gripes, the "This machine is reserved" cards, meaning often multiple machines are unavailable and being unused for ages.
The next is the machines are much more enjoyable with the volume up, someone asking you to turn the volume down as they have a headache, why are you in a place like that with a headache?
July 1, 2026
Unprompted review
Reply from Buzz Bingo
Hi Barry,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Barkingside club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us. I will most certainly pass over your comments in regards to improvements that can be made.
Best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Polite friendly staff
Polite friendly staff. Great parking facilities.food nice .and affordable prices .
July 4, 2026
Unprompted review
Reply from Buzz Bingo
Hi Tracey,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Buzz Bingo and Slots Room Sunderland.
Our team works hard to ensure our guests have a fantastic time, and your feedback means a lot to us. We look forward to welcoming you back soon for more fun and excitement!
Best regards,
Mark
Customer Review Team
The staff are really friendly and helpful.
The staff are really friendly and helpful
July 1, 2026
Unprompted review
Reply from Buzz Bingo
Hi Sandra,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Buzz Bingo and Slots Room Southampton.
Our team works hard to ensure our guests have a fantastic time, and your feedback means a lot to us. We look forward to welcoming you back soon for more fun and excitement!
Best regards,
Mark
Customer Review Team
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