Had a wonderful evening at Basingstoke Buzz Bingo. It was my mums 70th birthday and Steve and Wanda absolutely made her evening with treats, giving her a shout out and then getting the hall to sing h... See more
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its a friendly club always welcoming we like Saturdays its a relaxing fun evening
Company replied
The staff are noisy talking and clearing up while we are playing the lates so difficult to concentrate on the game. The prices don’t always match what’s on the screen to what’s on the app so can be... See more
Company replied
The prize money does not match what you pay and the board games need looking at to pay £1 per board to say £3 is mad what happened to tge minimum bingo prize of £5 each if more than one person calls b... See more
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
West Ham Leisure Park, Worting Road, RG22 6PG, Basingstoke, United Kingdom
- 1256479200
3.9
Great
12 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Nice friendly club
its a friendly club always welcoming we like Saturdays its a relaxing fun evening
January 10, 2026
Unprompted review
Reply from Buzz Bingo - Basingstoke
Good afternoon,
I hope you're well. Thank you for taking the time to leave us a review for our Basingstoke.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Nothing went wrong it’s just good value…
Nothing went wrong it’s just good value for money anymore. The bingo and the table games!
The food is all microwaved, nothing is fresh!
On the upside the most of the staff are friendly.
October 10, 2025
Unprompted review
Reply from Buzz Bingo - Basingstoke
Hi Terri,
Thank you for taking the time to share your feedback with us. We're glad to hear that you find value in our bingo and table games, and that our staff's friendliness stood out during your visit.
We apologise for your disappointment with the food quality. We are always looking for ways to improve and will certainly take your comments into consideration as we strive to enhance our offerings.
Your feedback is invaluable to us, and we hope to provide you with a better experience in the future. If there's anything specific you'd like to see improved, please let us know!
Best regards,
Mark
Customer Review Team
Basingstoke Buzz Bingo fab birthday experience
Had a wonderful evening at Basingstoke Buzz Bingo. It was my mums 70th birthday and Steve and Wanda absolutely made her evening with treats, giving her a shout out and then getting the hall to sing her happy birthday. They went above and beyond - thank you
August 11, 2025
Unprompted review
Reply from Buzz Bingo - Basingstoke
Good afternoon,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Basingstoke club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Love playing from home
Love playing from home, really easy and friendly
June 18, 2025
Unprompted review
Reply from Buzz Bingo - Basingstoke
Hi Sue,
Thank you for taking the time to leave us a review and I hope you are doing well!
It is great to hear you are enjoying your time on our site, that is all we could hope for!
We will continuously strive to provide the best variety and promotional offers possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo - Basingstoke
Hi Anthony,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Basingstoke. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Staff were really helpful and polite.
Staff were really helpful and polite. Nice evening out!
January 10, 2025
Unprompted review
Reply from Buzz Bingo - Basingstoke
Hi Jenny,
Thank you for your review of our Basingstoke club.
We always try to ensure we foster a friendly and helpful atmosphere for all of our attending customers. Good or bad, we take all feedback on board to offer a better service in future.
I do hope you continue to visit and I wish you the best of luck!
Kinds regards,
Claire
Customer Reviews Team
No full payout as advertised
Myself and my wife went to the Baisingstoke buzz bingo as we had a text to say that the last 5 houses was a 200 pound payout each house..Well it was 100 pounds ..the only reason we went to buzz bingo on that night was of the 200 pounds payout..terms and conditions should be on the advertisement not in very small writing which you have to hunt for..Buzz bingo will go bust if they carry on the way they do..bad management bad advertisement
December 13, 2024
Unprompted review
Reply from Buzz Bingo - Basingstoke
Hi Paul,
I hope you are well.
Thank you for taking the time to leave a review of our Basingstoke Club. I’m sorry to hear about your experience with the main event payout amount.
While we always aim to provide the best prize money, please note that this can change depending on external factors such as ticket sales and weather conditions. However, we strive to ensure that our prizes remain competitive. Please be advised this is confirmed within the terms and conditions linked to every advertised promotion (regarding a change in prize money).
Unfortunately, I am unable to investigate individual cases, but if you’d like further assistance, please use the ‘Contact Us’ button on our homepage, and our team will be happy to help.
Kind Regards,
Claire
Customer Reviews Team
Fun time
Very clean friendly.shame the lower pay jackpot machine Are not changed the ones here have been here over 20 years .
October 25, 2024
Unprompted review
Reply from Buzz Bingo - Basingstoke
Hi Paul,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Basingstoke. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I will ensure to pass your feedback over regarding the replacement of some of the older slot machines in club to the relevant team to look into further.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
The staff are noisy talking and…
The staff are noisy talking and clearing up while we are playing the lates so difficult to concentrate on the game.
The prices don’t always match what’s on the screen to what’s on the app so can be very misleading
September 21, 2024
Unprompted review
Reply from Buzz Bingo - Basingstoke
Good morning Kelly,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Basingstoke club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Costs too much and prize money is so low
April 2, 2024
Unprompted review
Reply from Buzz Bingo - Basingstoke
Hi there Karen,
I hope you are well.
Thank you for taking the time to leave a review, I’ll ensure this is processed by the relevant team.
I am sorry to hear of your disappointment regarding our pricing within the club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
Please be aware that we will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions.
Kind Regards,
Claire
Customer Reviews Team
The prize money does not match what you…
The prize money does not match what you pay and the board games need looking at to pay £1 per board to say £3 is mad what happened to tge minimum bingo prize of £5 each if more than one person calls but staff are great always working hard
March 1, 2024
Unprompted review
Reply from Buzz Bingo - Basingstoke
Good morning Carol,
Thank you for your review. Good or bad, we take all feedback on board to offer a better service in future.
We would be more than happy to look into this pricing discrepancy further Please give our friendly Customer Services team a call on 0808 169 1459, where they are available Monday to Sunday, 10am to 8pm.
I do hope you continue to visit and wish you the best of luck!
Kinds regards,
Richard
Customer Reviews Team
Friendly staff and could not do more to…
Friendly staff and could not do more to make your night enjoyable, just a few things I think could improve we always have to wait for the prices to be updated when we are buying the books, where I think the prices should have already been updated before opening/selling times
January 2, 2024
Unprompted review
Reply from Buzz Bingo - Basingstoke
Hi Andy,
I hope you are well.
It is great to hear you are enjoying your visits to our Basingstoke club, our club team are fantastic and try their hardest to ensure every player has an enjoyable time. I will make sure your comments are fed back to the team.
Should you ever wish to confirm any details regarding times and prices, please feel free to reach out to either our Customer Services Team (Our free number is 08081691459 and we are available from 10am until 8pm, 7 days a week) or the club directly. Of course, sometimes there are factors beyond our control but we will always try to provide you with the most up to date information.
Thank you for taking the time to leave us a review and I hope you continue to enjoy what Buzz Bingo has to offer and good luck on your next visit to Basingstoke Buzz!
Kind regards
Tia
Customer Reviews Team
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