I would normally give a 5 but tonight I had an awful night. Loads of new people in that’s not the problem. But when they dont stopped talking and being rude it ruin the night. Also no one around to a... See more
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I play online and find it’s the same names that win multiple times. Gets a bit boring after a while. But you can’t win them all lol don’t win any.
Company replied
Staff lovely But since buzz bingo changed packages from combo To lge xlge etc, prices have changed and expensive Lots of friends stopped going. Also machines not charged recently have to change... See more
Company replied
Nice friendly atmosphere an helpful staff. Good selection of cooked food. And hot and cold drinks.
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
1 Freshfield Way, BN2 0LE, Brighton, United Kingdom
- 1273621884
3.1
Average
17 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I play online and find it’s the same…
I play online and find it’s the same names that win multiple times. Gets a bit boring after a while. But you can’t win them all
lol don’t win any.
March 29, 2026
Unprompted review
Reply from Buzz Bingo - Brighton
Hi Zoey,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially looe as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Olivia
Customer Reviews Team
Good Location
Nice friendly atmosphere an helpful staff.
Good selection of cooked food.
And hot and cold drinks.
February 10, 2026
Unprompted review
Reply from Buzz Bingo - Brighton
Hi Keith,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Brighton. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
I think the games are rigged at Brighton
I think the games are rigged at Brighton Buzz Bingo club.There is a gentleman that sits on Wizard 1859 that appears to win a £1000 without fail every Sunday or on a Saturday when the large money games of the last three houses are called. He almost knows he going to win. My question is if staff are giving him winning tickets and perhaps portioning some of it cos they can’t play in their clubs that would be fraudulent. Nobody is that lucky every week ! We are noticing a pattern.This needs to be brought to the attention of their HR
August 31, 2025
Unprompted review
Reply from Buzz Bingo - Brighton
Hi there Remona,
We are sorry to hear that you have not been lucky while playing at our Brighton Club.
Understanding your feelings, we would like to point out that we are a regulated company and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Following from this, as a regulated company that is licensed by the Gambling Commission, there is absolutely no way that we can influence the outcome of any games, this includes the ratio of payouts.
Please feel free to contact our support team at any time should you wish for us to provide you with some further information relating to how our games run. Our support team is available 7 days a week via the ‘Contact Us’ page, and will be more than happy to assist you.
Thank you for your review.
Kind Regards,
Tia
Customer Reviews Team
Brighton bingo club awful people…
Brighton bingo club awful people talking through the bingo when being called and staff think its a joke when you ask them to do something
Wish Worthing was open...
July 30, 2025
Unprompted review
Reply from Buzz Bingo - Brighton
Good afternoon Sheila,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Brighton club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Buzz the bad
Visited a few weeks back with other half. Nice car park - that’s where the positivity stops. Our usual club is The Castle Newport. Quite honestly there’s no comparison. Staff extremely unhelpful. They have the worst caller I have ever heard. Short little girl with fuzzy hair. She was giggling constantly to herself, almost shouting the numbers!! Other staff standing around talking. The place was smelly and dirty. We were planning on eating, but after seeing the ‘chef’ walking around, no hat, beard not covered, no thanks!! It really isn’t hygienic.
The prize money was rubbish and the loos were absolutely disgusting. Dirty paper all over the floor and they stank!
Will we be returning? Not a chance. We will stick to Castle back home.
June 16, 2025
Unprompted review
Reply from Buzz Bingo - Brighton
Good afternoon Mark,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Brighton club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Friendly helpful staff on our first…
Friendly helpful staff on our first visit, showing us exactly what you have to do with the new touch screen bingo. Great fun with family and friends.
March 3, 2025
Unprompted review
Reply from Buzz Bingo - Brighton
Good afternoon Juliet,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Brighton club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo - Brighton
Good afternoon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Brighton. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Buzz Bingo Brighton
Buzz Bingo Brighton - don’t bother! Rundown, shabby, and dirty. The bingo caller doubled up as a cleaner and very half heartedly wiped the edge of the tables. The place was empty and far too many cash games. The staff were all very young and inexperienced and could have done with new uniforms. The food wasn’t good either - two small pieces of over cooked chicken nuggets do not equate to a chicken burger!! Very disappointed. For the same money we could have had 2 nights at Club300 in Blackpool.
November 18, 2024
Unprompted review
Reply from Buzz Bingo - Brighton
Hi there Jane,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Brighton club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Don’t waste your money
This used to be a great bingo. Sadly over the last few months it has definitely gone downhill. The prices keep increasing, yet the prize money is decreasing. The manager does not appear to have a clue. My friend complained about food that was served inedible and he literally just grunted and walked away. He has no people skills whatsoever!! Staff stand around chatting throughout the bingo games. No one comes when you need change for interval games. The whole place is filthy. If I could give zero stars I would. Avoid like the plague…
October 19, 2024
Unprompted review
Reply from Buzz Bingo - Brighton
Hi there Mo,
Thank you for taking the time to leave a review for our Brighton Club.
I’ll ensure this is passed to relevant team. I am sorry to hear of your disappointment regarding our pricing within the club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
We will always try to provide the best prize money however, this can be influenced by ticket sales as well as weather conditions.
I am sorry to hear of your experience and interactions with our members of staff. We pride ourselves on always providing the best customer service to our customers, it is disappointing to hear you did not experience this during your visit.
If you wish to provide specific feedback regarding your experience please use our contact form found under the ‘Help’ section of our website.
Thank you for your review, we welcome any and all feedback to improve the services we provide.
Kind Regards,
Tia
Customer Reviews Team
Staff lovely
Staff lovely
But since buzz bingo changed packages from combo
To lge xlge etc, prices have changed and expensive
Lots of friends stopped going.
Also machines not charged recently have to change during games
October 23, 2024
Unprompted review
Reply from Buzz Bingo - Brighton
Good morning Margaret,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Brighton. I am sorry to hear of the issues with the touch pads and your unhappiness over the current pricing structure. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Step free access for wheelchair users
Step free access for wheelchair users. All staff very friendly.
April 21, 2024
Unprompted review
Reply from Buzz Bingo - Brighton
Hi Donna,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Brighton. I will pass this feedback over to the team.
We will always try to ensure our clubs are as accessible as possible to all customers who wish to attend. If you have any suggestions feel free to let customer services or a member of staff in club know; we're always looking to improve our clubs!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
If the Manager at Buzz bingo…
If the Manager at Buzz bingo Brighton,could have been anymore unhelpful and rude, it would have taken some doing. Absolutely ruined my night, was not interested and considering I was here as my birthday was even more insulting. Probably the worst customer service I have experienced in a while, well done you completely ruined my night out, staff on front desk were friendly and helpful, Manager could learn a thing from them. If i could give zero stars or minus I would.
March 16, 2024
Unprompted review
Reply from Buzz Bingo - Brighton
Hi there Nicky,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear of your experience and interactions with our staff members within the Brighton Club. We aim to provide the best customer service to our customers, it is disappointing to hear you did not experience this.
If you wish to provide specific feedback regarding your experience please contact our Customer Support team via our 'Contact Us' page, who can then ensure this is escalated and reviewed internally.
Kind Regards,
Tia
Customer Reviews Team
I would normally give a 5 but tonight I…To noisey
I would normally give a 5 but tonight I had an awful night. Loads of new people in that’s not the problem. But when they dont stopped talking and being rude it ruin the night. Also no one around to ask staff to tell them to be quiet. Another thing the caller and music to loud I’m
Going to take ear defenders next time I go. Luckily I play the touchpad so don’t need to hear the numbers
March 1, 2024
Unprompted review
Reply from Buzz Bingo - Brighton
Good morning Nicola,
Thank you for your review. Good or bad, we take all feedback on board to offer a better service in future.
I am sorry to hear of your most recent experience. I would always suggest that if you feel people are being overly loud to speak to a member of the team and I am certain they would be able to sort this for you.
I do hope you continue to visit and wish you the best of luck!
Kinds regards,
Richard
Customer Reviews Team
I’m a regular customer at Buzz Bingo
I’m a regular customer at Buzz Bingo , generally happy as a customer , I find that food is way overpriced and Buzz Bingo isn’t very loyal to regular customers
March 1, 2024
Unprompted review
Reply from Buzz Bingo - Brighton
Good morning Jonathan,
Thank you for your review. Good or bad, we take all feedback on board to offer a better service in future.
I am glad to hear that you, generally, enjoy your visits to us. I will pass your feedback regarding food pricing to the team that deals with that side of things.
Regards to your 'loyal customer' comment, if you are referring to things like promotions, I would suggest giving our friendly Customer Services team a call on 0808 169 1459, where they are available Monday to Sunday, 10am to 8pm.
I do hope you continue to visit and wish you the best of luck!
Kinds regards,
Richard
Customer Reviews Team
PARKING SCAM - Buzz Bingo complicit
PARKING SCAM - this business uses scam parking operator NEXUSGROUP who operate in a predatory fashion against visitors of the car park. I am having a HORRID experience. In my case they had signs that said you could only pay using their APP, I popped inside Buzz Bingo where staff confirmed I can't pay for parking at the business and had to go through the NexusPay app, which wasn't processing payments. I continued to try and pay and then left the premises. You can guess what happened next, they sent me a fine for £100, and the CHEEK of it is they actually continue to pursue you through all the appeals for not paying (EVEN THOUGH I DID TRYYY AND HAD PAYMENTS REJECTED AND THEN LEFT THE PREMISES). BUZZ BINGO SHOULD KNOW BETTER THAN TO ALLOW SUCH AWFUL PREDATORY COMPANIES TO OPERATE ON THEIR GROUNDS. 0/10 experience, STAY AWAY until they introduce a parking machine, payments at reception, or an APP that works!
July 13, 2022
Unprompted review
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