Staff are very helpful,I have witnessed how kind they are to elderly people and go that extra mile with them,giving tjem an enjoyable night and keeping them safe. Staff in machine area look after the... See more
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Place has gone badly downhill since buzz took over from ritz ,prize money as more than halved yet bingo prices have more than doubled , look at state of carpet near ticket desk full of holes ,toilets... See more
Company replied
Love a game of bingo, always polite and friendly staff and I love to plan a visit for an evening at the best bingo.
Company replied
Needs to have the counter what sells the bingo tickets elsewhere. As there isn't much room when there is a load of people wanting to buy tickets. Also they need to be told to be quiet when the earlies... See more
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Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
1 Albion Street, WF10 1EG, Castleford, England, United Kingdom
- 01977552285
4.4
Excellent
18 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buzz Bingo
Love a game of bingo, always polite and friendly staff and I love to plan a visit for an evening at the best bingo.
April 9, 2026
Reply from Buzz Bingo - Castleford
Hi Amanda,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Castleford. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Staff are very helpful,I have witnessed…
Staff are very helpful,I have witnessed how kind they are to elderly people and go that extra mile with them,giving tjem an enjoyable night and keeping them safe. Staff in machine area look after the customers, serving drinks and being pleasent and chatty.
March 24, 2026
Unprompted review
Reply from Buzz Bingo - Castleford
Hi Shirley,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Castleford . I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Reply from Buzz Bingo - Castleford
Hi Sarah,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Castleford. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Reply from Buzz Bingo - Castleford
Hello Beryl,
Thank you for your wonderful feedback!
We're thrilled to hear that you enjoyed your experience at Buzz Bingo Castleford Town.
Our team takes great pride in providing excellent service, delicious food, and maintaining a clean and welcoming environment.
We look forward to welcoming you back for more fun and games soon!
Kind regards,
Mark
Customer Reviews Team
Reply from Buzz Bingo - Castleford
Hi Andrea,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Castleford club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
I love the interaction of the staff in…
I love the interaction of the staff in club and I enjoy playing online from time to time .
July 15, 2025
Unprompted review
Reply from Buzz Bingo - Castleford
Hi Karen,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Castleford. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Very good staff and great place to go
Very good staff and great place to go
June 16, 2025
Unprompted review
Reply from Buzz Bingo - Castleford
Hi Michael,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Castleford. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Place has gone badly downhill …
Place has gone badly downhill since buzz took over from ritz ,prize money as more than halved yet bingo prices have more than doubled , look at state of carpet near ticket desk full of holes ,toilets stink ,food is dodgy half of time served luke warm definitely needs health inspection. Despite all this been playing regularly and spend a lot in there but not no more after being bullied and victimised by a member of staff. Enough is enough im done we the place there much much better places to play
March 25, 2025
Unprompted review
Reply from Buzz Bingo - Castleford
Hello Davyl,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your recent experiences at Buzz Bingo Castleford Town. Your concerns about the prize money, facility conditions, and food quality are important to us, and we take them very seriously.
We are committed to providing a welcoming and enjoyable environment for all our guests, and it is clear we have fallen short in your case.
We are particularly concerned about your mention of being bullied and victimized by a staff member. This is not the experience we want for any of our customers, and we would like to investigate this matter further. Please feel free to reach out to us directly so we can address this issue and work towards a resolution.
Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to make things right. Thank you again for bringing these issues to our attention.
Best regards,
Olivia customer service team
Love bingo gets me out of the house
Love bingo gets me out of the house, & the staff are brilliant
January 18, 2025
Unprompted review
Reply from Buzz Bingo - Castleford
Good afternoon June,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Castleford club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Friendly staff good food and drink…
Friendly staff good food and drink choice
December 7, 2024
Unprompted review
Reply from Buzz Bingo - Castleford
Hi Christine,
I hope you are well.
Thank you for taking the time to leave us a review.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience. We pride ourselves on the outstanding customer service our staff provide in the club.
I do hope you continue to visit and I wish you the best of luck!
Kinds regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo - Castleford
Hi Jan,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying visiting Buzz Bingo Castleford. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Limited floor walking staff and the…
Limited floor walking staff and the catering section was covered by manager I no it's afternoon and quite mid week day
October 30, 2024
Unprompted review
Reply from Buzz Bingo - Castleford
Hi Gilly,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Castleford. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Sales
Needs to have the counter what sells the bingo tickets elsewhere. As there isn't much room when there is a load of people wanting to buy tickets. Also they need to be told to be quiet when the earlies are being played
October 22, 2024
Unprompted review
Reply from Buzz Bingo - Castleford
Good morning Joanne,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Castleford. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Always fun and an enjoyable experience…
Always fun and an enjoyable experience great atmosphere too staff are very friendly and helpful too.
August 31, 2024
Unprompted review
Reply from Buzz Bingo - Castleford
Good afternoon Richard,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Castleford. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
You what a sham send text messages giving extra…
You send text messages giving extra tickets /games for certain days and because there is promotion already running you as a customer are not allowed to use the free extra tickets in this club but are able to use two promotions at other clubs
So confusing surely it is better to have the custom than not
So at Castleford they play team bingo
at the end of the session you are given a discount off your double XL package on your next visit the following week ( which actually you should be able to use any day ) to encourage the customer to come back sooner rather than later !
If you have received a the discount voucher some staff will allow you to use the extra tickets promotion via the text message at the same time others will not
Maybe staff need more training especially the deputy management who refuse to give you the promotions
Also while football is on you have a further promotion on giving you the chance to kick a ball into the back of a net to pick a ticket out of a box
But no staff is in attendance when you arrive to participate
Box is empty so no tickets to take either
Just a complete sham
I go three times a week I’ve had a free drink so far on that promotion
As I’m told the other £5 off voucher I won can’t be used with my discounted ticket off the Double XL package
So what a waste of time !
I’ve now started to travel some distance to another bingo hall where the price money is better and promotions too
I doubt if my comments even are read as I never get a response
July 3, 2024
Unprompted review
Reply from Buzz Bingo - Castleford
Hi there,
I hope you're well.
I'm really sorry to hear you have not been enjoying our club promotions.
In terms of promotions that we offer, these may be tailored at times to our customers, meaning different promotions will be provided at different times or can be redeemed at specific times.
The majority of our promotions cannot be redeemed in conjunction with another promotion or voucher as stipulated in the promotion's terms and conditions.
If you experience any issues with your promotions and are unsatisfied with the response provided in the club you can contact our customer service team by selecting the red 'Help' button on our website (found in the bottom right-hand corner of our webpages) and filling out our contact form. A member of our team will happily investigate this further for you.
Thank you for taking the time to provide us with your feedback, good or bad feedback is appreciated and can help us work towards a better customer experience.
Kind regards,
Claire
Customer Reviews Team
Food is good
Food is good, staff are great, a bit too much talking when main stage is played. But otherwise good.
July 5, 2024
Unprompted review
Reply from Buzz Bingo - Castleford
Hi Lynne,
I hope you are well.
Thank you for taking the time to leave us a review for our Castleford Club.
I’ll ensure to pass this feedback over to the team within the club.
I’m glad to hear of your overall experience in the club.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Lovely atmosphere Lovely staff Caroline…
Lovely atmosphere Lovely staff Caroline Wright was so helpfull and friendly always makes us feel welcome on our visit cheery and smiley
January 30, 2022
Unprompted review
Reply from Buzz Bingo - Castleford
Hi there!
Thank you so much for your review! Glad to hear you are enjoying our club!
Take care,
Buzz Bingo.
review
I come into buzz bingo every other night and I always feel welcomed by the staff. Stephen is so welcoming and helps me when I struggle to get to my chair as I’m old and struggle to walk. He always asks me if I need anything and I truly feel happy to go into this environment when staff members like Stephen welcome all the customers in and make us feel involved. Recommend to everyone to go, he’s the only reason I enjoy our new bingo place in Castleford and helped us all settle in since the move.
January 4, 2022
Unprompted review
Reply from Buzz Bingo - Castleford
Hi there!
Thank you so much for your review! Glad to hear you are enjoying our Castleford club!
Take care,
Buzz Bingo.
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