They do loads to get new people in there not enough for regulars and newbies always seems to win regular like me never winning. Not enough staff
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I enjoy coming to this colchester bingo hall ,My only gripe is ,Please can you sort out the wobbly tables and seats ,Also the quite side isn't always quite,You still get people chatting away when the... See more
Company replied
Buz bingo is fun every time I go in colchester the staff are so nice and welcoming
Company replied
All the staff are great, Very friendly, Always remember mine and my friends names, Don’t need to say what I want to drink they always know .
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
48 Osborne Street, CO2 7DP, Colchester, United Kingdom
- 1206573680
4.0
Great
18 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Buzz Bingo - Colchester
Hi Ben,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Colchester. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Great all round
Great staff, very friendly club, love being there, love playing bingo with Buzz
November 25, 2025
Unprompted review
Reply from Buzz Bingo - Colchester
Hello Sheila,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoy your time at Buzz Bingo and The Slots Room Colchester. Our team takes great pride in creating a friendly and welcoming atmosphere, and it's fantastic to know that you appreciate it. We look forward to seeing you again soon for more fun and bingo excitement!
Best wishes,
Mark
Customer Review Team
All the staff are great,
All the staff are great,
Very friendly,
Always remember mine and my friends names,
Don’t need to say what I want to drink they always know .
August 19, 2025
Unprompted review
Reply from Buzz Bingo - Colchester
Hi Karen,
Thank you so much for your wonderful review!
We're thrilled to hear that our staff have made such a positive impression and that you feel so welcomed at Buzz Bingo and The Slots Room Colchester.
It's fantastic to know that our team remembers your names and your favorite drinks.
We truly appreciate your kind words and look forward to seeing you and your friends again soon for more fun and games!
Kind regards,
Mark
Customer Reviews Team
When I spend alot of money to play…
When I spend alot of money to play bingo I have the managers special on the computer plus managers special on paper so it costs £118 average and then to be told 2 mins before the bingo started that they was halfing the first half prizes as the weather was nice and alot of people didn't come bingo well to be honest that should of been said at least 10 mins earlier then you can decide to either get your money back or go for a cheaper option
June 13, 2025
Unprompted review
Reply from Buzz Bingo - Colchester
Hi Frances,
I hope you're well. Thank you for taking the time to leave us a review for our Colchester Club.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Wobbly seats and Tables
I enjoy coming to this colchester bingo hall ,My only gripe is ,Please can you sort out the wobbly tables and seats ,Also the quite side isn't always quite,You still get people chatting away when the bingo is in process,Please can you sort this out please 😬🤫🤫🤫🤫
November 19, 2024
Unprompted review
Reply from Buzz Bingo - Colchester
Good evening Doris,
Thank you for leaving us a review for our Colchester Club.
Good or bad, we always use these to try to improve our services that we provide.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will consider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
7pm Main Event
7pm 5/10/24
Gone downhill since our last visit. Very unprofessional caller. Out of the room frequently and missed a large win call. Quiet lounge had kitchen trolley and clattering ceramics.
Not a good experience and not one I'll be repeating anytime soon. What a waste of £29 and a Saturday evening.
October 5, 2024
Unprompted review
Reply from Buzz Bingo - Colchester
Hi there,
I hope you are well.
Thank you for taking the time to leave a review for our Colchester Club. I am sorry to hear about your experience with our Bingo Caller and Quiet Lounge. We will always try to provide an inclusive experience for all attending customers to our clubs; I'm sorry to hear you found your preferred sitting area uncomfortable. I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Claire
Customer Reviews Team
Reply from Buzz Bingo - Colchester
Good morning Jill,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Colchester. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Most visits the caller is running round…poor organisation
Most visits the caller is running round checking paper claims and handing out winnings on paper claims also giving change during intervals equipment eg touch pads not working most nights not holding charge sometimes have to use 3 in one session or you are frozen out and have to log out and in again and have missed most of the game some staff are really helpful but are all in foyer poorcaller needs helpin main hall
July 20, 2024
Unprompted review
Reply from Buzz Bingo - Colchester
Hi Michelle,
I hope you are well.
Thank you for taking the time to leave a review regarding our Colchester Club.
I am sorry to hear of your experience and interactions with our staff members. We pride ourselves on always providing the best customer service to our customers, it is disappointing to hear you did not experience this during your visit.
If you wish to provide specific feedback regarding your experience please use our contact form found under the ‘Help’ section of our website.
Kind Regards
Claire
Customer Reviews Team
Buz bingo is fun every time I go in…
Buz bingo is fun every time I go in colchester the staff are so nice and welcoming
July 3, 2024
Unprompted review
Reply from Buzz Bingo - Colchester
Hi there,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Colchester. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Reply from Buzz Bingo - Colchester
Hi Katie,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, we do try to resolve any issue as quickly as we can.
Good luck when playing in the future!
Kind regards,
Claire
Customer Reviews Team
Not enjoyable
I booked for 5 people including myself for bingo and entertainment afterwards at Colchester on Saturday night. The time bingo was starting was 7pm, so we arrived at 6.40pm to get our tickets and be booked in. The que outside was massive and I asked a member of staff If I had to wait as I was registered as disabled and have problems standing for long periods and explained there are lots of people also smoking outside right next to the que. She never got back to me so I waited in pain with my coat over my face to cover the smoking smell. When we finally got inside the bingo had already started, it was in the second game already (so we missed 2 games). The bingo itself was very rushed and we had very little breaks (at one point we had 8 minute break) due to them starting late. I don't get out much and thought it wasn't a very enjoyable night unfortunately.
March 2, 2024
Unprompted review
Reply from Buzz Bingo - Colchester
Hi there Octavian,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear of your experience with our ques. We will always try to provide an inclusive experience for all attending customers to our clubs; I'm sorry to hear you did not receive this treatment. I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Claire
Customer Reviews Team
They do loads to get new people in…
They do loads to get new people in there not enough for regulars and newbies always seems to win regular like me never winning. Not enough staff
February 29, 2024
Unprompted review
Reply from Buzz Bingo - Colchester
Good morning Mrs Fullwood,
Thank you for your review. Good or bad, we take all feedback on board to offer a better service in future.
We do operate with a Random Number Generator, as we required to. This is to ensure the outcomes of our games are fair for all of our customers. With Gambling, it is always nice to have a win but, unfortunately, there is never a guarantee that you will win.
I do hope you continue to visit and wish you the best of luck!
Kinds regards,
Richard
Customer Reviews Team
To much drug dealing going on in there
June 9, 2023
Unprompted review
Reply from Buzz Bingo - Colchester
Hi Maureen,
Can you please contact support@buzzbingo.com so we may discuss further.
Kind regards
Buzz Bingo Customer Service
They should be closedhey nhere priorities…
They need to get there priorities wright u can't play bingo cause they can spy on you with your membership card but u can put thousands in the machines till 3 4 in the morning I bean bared for doing nothing wrong I have been going to bingo for 35 plus years now I can't even have a coffee with my friends shame on u buzz hope all of the clubs shut down that's what they deserve
November 17, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.