Spending a fortune redecorating and upgrading, however it seems that no attenders reduced over last year. There are lots of small things they could improve on and added all together wouks make... See more
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See what reviewers are saying
Love playing online as well as in club. Thoroughly enjoy hearing all Anthony's fun facts whilst playing on penny bingo he always has a good laugh with every1 that's on he's defo my fave.
Company replied
I enjoy my evenings out at Buzz, it is a time to relax with friends and undertake a little competition to try win some money, even life changing. However, i have to say that the choice of food is r... See more
Company replied
I haven't been to bingo for such a long time, and I had completely forgotten all my log in details, the staff were very helpful and polite and soon had me up and running. I would like to say that in... See more
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
A, Air Park Way, TW13 7LX, Feltham, United Kingdom
- 2088670777
You should know
3.4
Average
24 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Offers not being honoured
This evening I attended the Feltham Club with a voucher which read HALF PRICE BINGO PAPER OR TOUCHSCREEN. Clause No1. on the back of the card reads "Voucher entitles the holder to half price paper bingo or a half price touchscreen package at the evening main event on either of the dates shown. Excludes combo deals."
The price display screen behind the cashiers indicated that the price of a small book which included a number of games and including the game big money live was £10. The price of the lowest Touchscreen package was also displayed as £10. Common sense tells me and I am sure it tells everyone else that half price means £5 for the small book or the Touchscreen. However, the cashier said that they were only giving £2 off and wanted £8 for the Touchscreen. I chose not to play and returned home.
I really wish Hounslow Trading Standards and the body that governs the Bingo Halls would look into the practices of Buzz Bingo Feltham so that they honour their offers by charging us fairly.
Once again you can see that Customer Services have not really commented on the matter I have raised. They regularly respond in the same sort of way but nothing is actually done by Customer Services or any other department (if there are any) to make their offers clear. If the above offer was only £2 off, then that is what should have been stated in the offer.
October 13, 2026
Unprompted review
Reply from Buzz Bingo - Feltham
Hi Llewelyn,
Thank you for taking the time to share your feedback again.
We're sorry to hear that some of our promotional messaging has caused confusion. We always aim to make our offers as clear and easy to understand as possible, and we appreciate you highlighting areas where the wording may have led to different interpretations.
We understand your concerns regarding the use of terms such as "Freebie", "Free Bingo" and "All In", particularly where certain games or products may not form part of the promotion. Customer feedback plays an important role in helping us review how we communicate our offers, and we've shared your comments with the relevant teams for consideration.
We want all of our members to feel confident that they understand exactly what is included in any promotion before visiting a club, and we are continually reviewing our communications to ensure they are as clear and transparent as possible.
Thank you again for taking the time to provide this detailed feedback. We value hearing from our members and appreciate you bringing your observations to our attention.
Kind regards,
Tia
Customer Review Team
Dont talk so loud in outer lounge
I know you can talk in outer lounge but why so loud if you want to chat go to the pub
Staff need to ask people to be a bit quieter
March 12, 2026
Unprompted review
Reply from Buzz Bingo - Feltham
Hi there Debbie,
Thank you for your feedback regarding our Feltham club — we really appreciate you taking the time to share your thoughts.
We’re sorry to hear that the noise level in the outer lounge affected your experience. While we do want everyone to feel comfortable enjoying themselves, we also understand how important it is to maintain a pleasant atmosphere for all our guests.
Your feedback will be passed over for us to make any changes we can to improve our services.
We hope to welcome you back again soon for a more comfortable experience.
Kind Regards,
Tia
Customer Reviews Team
I haven't been to bingo for such a long…
I haven't been to bingo for such a long time, and I had completely forgotten all my log in details, the staff were very helpful and polite and soon had me up and running. I would like to say that in my point of view the food menu needs to be updated, most of the food on there is don't really eat as i am a diabetic, and I wasn't happy that there was no Pepsi at the time either, but overall it was good
January 15, 2026
Reply from Buzz Bingo - Feltham
Good afternoon
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Feltham club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo - Feltham
Good afternoon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Feltham . I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
No wonder the place was half empty…
No wonder the place was half empty lovely venue nice staff but there was no fun in playing as it was all so rushed will not be in a hurry to go back much preferred when it was gala bingo you could enjoy playing it was not rushed
December 5, 2025
Unprompted review
Reply from Buzz Bingo - Feltham
Hi Sarah,
I hope you're well. Thank you for taking the time to leave us a review for our Feltham Club.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Everytime me and my wife visit
Everytime me and my wife visit , we scan our membership cards and i type in my regestration.
When we are in the middle of playing every single visit we are asked to hand over are membership cards to be scanned and checked.
Its now becoming insulting.
We always ask the othet players if they are treated like this and they say never.
Why are we always left feeling embarrased , we spent thousands in buzz bingo and we are always polite and respectful, do we look like criminals?
November 23, 2025
Unprompted review
Reply from Buzz Bingo - Feltham
Hi Artur,
I hope you're well. Thank you for taking the time to leave us a review for our Feltham
Club.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
enjoying an evening out
I enjoy my evenings out at Buzz, it is a time to relax with friends and undertake a little competition to try win some money, even life changing. However, i have to say that the choice of food is really not that great, so much fried food, and not a great deal of healthy options. Why is there no choice of either wraps or sandwiches, i do not always fancy the only healthy option ie jacket potatoes
September 15, 2025
Unprompted review
Reply from Buzz Bingo - Feltham
Hi Lesley,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Feltham club, they work really hard to ensure they give a great experience!
We always will strive to provide the best services for our players so I will certainly pass over your comments regarding the food options.
Best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Improvements could be made!
Spending a fortune redecorating and upgrading, however it seems that no attenders reduced over last year. There are lots of small things they could improve on and added all together wouks make better.
1. Showing what cashbuilder prize money is
2. When only one number left on safecracker show prize money for calling on safecracker number.
3. Improve efficiency of bar. Service much too slow.
4. Have the drink in the bar that is shown on kn the drinks menu *eg no rum is stocked.
5. Staff do not seem to know table nonsense to take food to and wander around for ages - although not all tables are numbered.
September 19, 2025
Unprompted review
Reply from Buzz Bingo - Feltham
Hi Lesley,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Feltham club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Helpful staff
Helpful staff , offered drinks and encouraging to play and win thnakyou for making my first time bingo experience memorable 😀 😋
September 20, 2025
Unprompted review
Reply from Buzz Bingo - Feltham
Hi Sumedha,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Feltham. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Helpful staff
Helpful staff, Nice atmosphere and lovely food and service. Would definitely recommend.
January 17, 2025
Unprompted review
Reply from Buzz Bingo - Feltham
Hi Nesta,
Thank you for your review of our Feltham Club.
We always try to ensure we foster a friendly and helpful atmosphere for all of our attending customers. Good or bad, we take all feedback on board to offer a better service in future.
I do hope you continue to visit and I wish you the best of luck!
Kinds regards,
Claire
Customer Reviews Team
Never ready at the counter to sell…
Never ready at the counter to sell books
I cant stand for very long and one time I went to buy my books and he was actually putting the pound coins in the change tray for ages and told me to wait a couple of times I've gone in the club seen him there and gone home. The cook goes around swearing and shouting. One particular caller misses games because she's so busy playing in house games on table tops. It's really not an enjoyable experience for me anymore
October 16, 2024
Unprompted review
Reply from Buzz Bingo - Feltham
Hi Sherry,
I hope you are well.
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Feltham club.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo - Feltham
Good afternoon Graham,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Feltham. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
The staff are so engaging and friendly
The staff are so engaging and friendly. They answer any questions or queries that you may have.
September 24, 2024
Reply from Buzz Bingo - Feltham
Good evening Nicola,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Feltham club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo - Feltham
Hi Caroline,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Feltham. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
A night out for all above the age of 18
Friendly helpful staff ….my daughter’s boyfriend won….. everyone there all different ages
July 13, 2024
Unprompted review
Reply from Buzz Bingo - Feltham
Hi Tracy,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Feltham. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Great bingo staff very slack and not…
Great bingo staff very slack and not many lower priced games on table tops lately .. food very expensive nowdays but I love my bingo club but there is improvement lately very poor im a requarler vista upto 3times week
June 28, 2024
Unprompted review
Reply from Buzz Bingo - Feltham
Hi Nigel,
I hope you are well.
Thank you for taking the time to leave a review, I’ll ensure this is processed by the relevant team.
I am sorry to hear of your disappointment regarding our pricing within the club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
Our Menu is reviewed regularly to ensure a well-priced variety is provided however please be aware there have been increases to costs following the Covid Pandemic which has been reflected in our Menu; we're working hard to resolve these increases as much as possible.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Claire
Customer Reviews Team
Prize money is very low especially on…
Prize money is very low especially on link games.
Food prices are too high and smaller portions. And no Healthy options
It’s now £1.60 for a cup of tea.
July 3, 2024
Unprompted review
Reply from Buzz Bingo - Feltham
Hi David,
I hope you are well.
Thank you for taking the time to leave a review for our Feltham Club; I’ll ensure this is processed by the relevant team.
I am sorry to hear of your disappointment regarding our Prize Money in club.
We will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions or promotional events.
Additionally, we are working hard to improve our food pricing however due to recent global events such as Covid we've experienced increases to the cost of the food and services provided in the club.
We're constantly reviewing our menu to try and provide the best value and all feedback is helpful to ensure our future menu is improved.
Kind Regards,
Claire
Customer Reviews Team
Love going to Buzz bingo
Love going to Feltham.
My mum was a long time member and felt I should go in her memory, even if I go by myself like she did.
People who go there are nice and you can meet other members as well as friends.
The staff are always polite and friendly. Always acknowledge you when you're there.
Hot or cold drinks as well as biscuits available when you're there late.
Keep up the good work. More offers please 😁
March 29, 2024
Unprompted review
Reply from Buzz Bingo - Feltham
Hi there,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Feltham. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
I'm buzzing about buzz bingo
Love playing online as well as in club. Thoroughly enjoy hearing all Anthony's fun facts whilst playing on penny bingo he always has a good laugh with every1 that's on he's defo my fave.
February 20, 2024
Reply from Buzz Bingo - Feltham
Hi there Sarah,
Thank you for taking the time to leave your review and it’s great to hear you are enjoying our Hosts & Chat Stars, they work really hard to ensure they give a great experience.
I will pass on your comments, I am sure Anthony will be delighted, and good luck on the site.
Kind regards
Tia
Customer Reviews Team
London
I love talking to the chat stars every day as that bring a big smile to my face. Especially Devin & Heatherann. Thank you for being you. Xx
June 20, 2023
Reply from Buzz Bingo - Feltham
Hi Frances
It's so lovely to hear that you are enjoying the site and the chatstars & presenters and they will be pleased that they make you feel so happy.
Your feedback will make their day !
Good luck on the site and thank you for your feedback.
Kind regards
Buzz Bingo Customer Service
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