It is really good. They do run out of pizza, a woman who was really rude, she needs training on customer service as we are always right. I was polite and kind.
Company replied
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See what reviewers are saying
Staff are so friendly hall always warm and inviting could do with more in house prize money, food is okay but you could do with more offers on the drinks side especially the wine.
Company replied
All the staff at Poole make you so welcome and they know their customers all by first names and are genuinely delighted when we win! The place is spotlessly clean. The drinks and food are very good to... See more
Company replied
Ordered hunters chicken chips, took ages to come, cold and tasteless, total waste of money,
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Buzz Bingo and Slots Room, 24-25 Tower Park, BH12 4NY, Poole, United Kingdom
- 1202739989
4.5
Excellent
22 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is really good
It is really good. They do run out of pizza, a woman who was really rude, she needs training on customer service as we are always right. I was polite and kind.
April 6, 2026
Unprompted review
Reply from Buzz Bingo - Poole
Hi there Claire,
I hope you are well.
Thank you for taking the time to leave a review.
I am sorry to hear your experience within our Poole club did not meet your expectations, we will always try to provide an enjoyable experience for all of our customers.
I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
friendliness of staff and comfortable…
friendliness of staff and comfortable surroundings
January 24, 2026
Reply from Buzz Bingo - Poole
Good Evening,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Poole. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Sarah!
Sarah!! The most helpful, patient and kind service you could wish for!
December 5, 2025
Unprompted review
Reply from Buzz Bingo - Poole
Hi Claire,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Poole club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Staff are so friendly hall always warm…happy time
Staff are so friendly hall always warm and inviting could do with more in house prize money, food is okay but you could do with more offers on the drinks side especially the wine.
November 16, 2025
Unprompted review
Reply from Buzz Bingo - Poole
Hi John,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Poole. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Helpful and friendly staff
Helpful and friendly staff. Reasonably priced. Clear calling.
Clean area
August 19, 2025
Unprompted review
Reply from Buzz Bingo - Poole
Hi Customer,
Thank you so much for your wonderful review!
We're thrilled to hear that you found our staff helpful and friendly and that you appreciated our pricing and cleanliness.
Your feedback means a lot to us, and we're delighted to know you had a great experience at Buzz Bingo and The Slots Room Poole.
We look forward to welcoming you back soon for more fun and games!
Kind regards,
Mark
Customer Reviews Team
Enjoy myself and friends at buzz bingo
Enjoy myself and friends at buzz bingo
June 16, 2025
Unprompted review
Reply from Buzz Bingo - Poole
Hi,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Poole. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Great staff great team
The staff were so helpful and friendly on booking in and the staff behind the bar are awesome
May 4, 2025
Unprompted review
Reply from Buzz Bingo - Poole
Hi Richard,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Poole club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
All the staff were very friendly
March 25, 2025
Unprompted review
Reply from Buzz Bingo - Poole
Hi Debbie,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Poole. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Reply from Buzz Bingo - Poole
Hello Kevin,
Thank you so much for sharing your experience with us at Buzz Bingo Poole!
We're thrilled to hear that your first bingo experience was a positive one and that our staff made you feel welcome.
We strive to create a friendly and enjoyable atmosphere for all our guests whilst remaining as affordable as possible, and it's wonderful to know we succeeded during your visit.
We hope to see you again soon for more fun and games!
Kind Regards,
Tia
Customer Reviews Team
Bingo
Friendly and helpful staff at the club.
Good fun and cheap games on the app.
January 11, 2025
Unprompted review
Reply from Buzz Bingo - Poole
Good afternoon Chris,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Poole club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Food
Went to Buzz Bingo Poole today
Brought lunch in club for a change
We had chicken tikka with rice and chicken kebab wrap and chips
The food was delicious, and brilliant service from Jo and Julie.
January 16, 2025
Unprompted review
Reply from Buzz Bingo - Poole
Hi there Ali,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Poole. I will pass this feedback over to the team. I am sure they will love to hear your comments!
We will always strive to provide the highest quality food possible.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Great friendly staff and good value
November 20, 2024
Unprompted review
Reply from Buzz Bingo - Poole
Hi Chris,
Thank you for your review of our Poole club.
We always try to ensure we foster a friendly and helpful atmosphere for all of our attending customers. It is great to hear you are enjoying Buzz Bingo Poole. I will pass this feedback over to the team.
I do hope you continue to visit and I wish you the best of luck!
Kinds regards,
Claire
Customer Reviews Team
fab!
we go to Buzz Bingo when we can , they are so nice and friendly at Poole
and its a fun time to be had
and you never know you might even win a prize
Happy days
July 27, 2024
Unprompted review
Reply from Buzz Bingo - Poole
Hi Marco,
I hope you are well.
Thank you for taking the time to leave us a review for our Poole Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience! We pride ourselves on the outstanding customer service our staff provide in the club.
Fingers crossed for a future prize!
Kind regards
Claire
Customer Reviews Team
Buzz Poole
Staff are so helpful and friendly making the whole visit enjoyable...plus I did win £££
June 19, 2024
Unprompted review
Reply from Buzz Bingo - Poole
Hi Nial,
Congratulations on your fantastic win following your visit to our Poole club. I am also delighted to hear you find my colleagues in club helpful, I will certainly pass this over.
Its great to hear such good news and thank you for taking the time to leave your review.
Happy spending!! and here's to your next win.
Kind regards
Tia
Customer Reviews Team
Reply from Buzz Bingo - Poole
Good morning Vanessa,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Poole. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Ordered hunters chicken chips
Ordered hunters chicken chips, took ages to come, cold and tasteless, total waste of money,
May 29, 2024
Unprompted review
Reply from Buzz Bingo - Poole
Hi Fiona,
I hope you are well.
Thank you for taking the time to leave a review of our Poole Club.
I am sorry to hear of your experience with the food provided during your visit! If you experience any issues with the service or food provided during your visits please speak to a member of the team in the club who will try to resolve this as soon as possible.
Kind Regards
Claire
Customer Reviews Team
Reply from Buzz Bingo - Poole
Hi Juanita,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Poole. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Reply from Buzz Bingo - Poole
Good morning Lesley,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Poole. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Best bingo venue around
All the staff at Poole make you so welcome and they know their customers all by first names and are genuinely delighted when we win! The place is spotlessly clean. The drinks and food are very good too.
December 30, 2023
Unprompted review
Reply from Buzz Bingo - Poole
Hi Linda,
I hope you are well.
It is great to hear you are enjoying Buzz Bingo Poole, thank you for your fantastic comments! I will pass this amazing feedback to the team.
Thank you for taking the time to leave us a review and I hope you continue to enjoy what Buzz Bingo has to offer, best of luck to you on any future visits!
Kind regards
Tia
Customer Reviews Team
Friendly staff
Staff seems easy going and keep the game fun. I've only spoken a couple of times but they've always been really helpful.
December 2, 2023
Reply from Buzz Bingo - Poole
Hi Becky,
I hope you are well.
It is great to hear you are enjoying Buzz Bingo Poole I will pass this feedback to the team.
Thank you for taking the time to leave us a review and I hope you continue to enjoy what Buzz Bingo has to offer and good luck on your next visit.
Kind regards
Richard
Customer Reviews Team
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