Generally lovely visits. There are some occasions when there aren't enough staff, or food is not available. But mostly a fantastic time is had.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly and helpful staff never have any problems fron when I arrive till when I leave .
Company replied
I go to buzz bingo occasionally most of the time on my own. This is okay though I don't know people that well not like others who are friendly and outgoing. The staff don't talk to me like they do t... See more
Company replied
The customer service was helpful with what i needed to know or how to work out something i didnt understand
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 17 Greenbridge Retail Park, Garrard Way, SN3 3SQ, Swindon, United Kingdom
- 1793522555
3.3
Average
13 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely awful visit to buzz bingo in…
Absolutely awful visit to buzz bingo in Swindon, 70% of the food menu was out of stock, pizzas were burnt with NO cheese on as they had ran out, we were only told after we paid and waited that the food wasn’t available, only to be told that we would be refunded to our cards and to pay and order again!! The staff were rude and not helpful in the slightest, the bingo caller was shouting at people for talking quietly, I’ve never experienced anything so awful at a bingo hall i definitely won’t be returning or recommending this awful place to anyone
March 7, 2026
Unprompted review
Reply from Buzz Bingo - Swindon
Hi there Natalie,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Swindon club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Unhappy at buzz bingo
I go to buzz bingo occasionally most of the time on my own.
This is okay though I don't know people that well not like others who are friendly and outgoing.
The staff don't talk to me like they do the regulars, and when certain people go to bingo and make me feel uncomfortable for being at bingo myself then it makes it feel unhappy.
October 26, 2025
Unprompted review
Reply from Buzz Bingo - Swindon
Hi Cheryl,
Thank you for leaving us a review, good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Swindon Club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo - Swindon
Hello Robert,
Thank you for your feedback!
We're thrilled to hear that you enjoy the game and find our staff friendly and helpful.
Your positive experience is important to us, and we're glad to know that you continue to visit Buzz Bingo and The Slots Room Swindon.
We look forward to welcoming you back soon for more fun and excitement!
Kind regards,
Mark
Customer Reviews Team
Reply from Buzz Bingo - Swindon
Hi Robert,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Swindon. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Generally lovely visits
Generally lovely visits. There are some occasions when there aren't enough staff, or food is not available. But mostly a fantastic time is had.
April 20, 2025
Unprompted review
Reply from Buzz Bingo - Swindon
Good afternoon,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
The customer service was helpful with…
The customer service was helpful with what i needed to know or how to work out something i didnt understand
March 24, 2025
Reply from Buzz Bingo - Swindon
Hi Chelsea,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Swindon. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Low prize money ,hardly worth the 30…
Low prize money ,hardly worth the 30 minutes drive to go.1
February 19, 2025
Unprompted review
Reply from Buzz Bingo - Swindon
Hi there Lionel and Patricia,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent visit to Buzz Bingo Swindon did not meet your expectations.
We appreciate your comments regarding the prize money and pricing. Your feedback is invaluable as it helps us to review and improve our offerings. We will certainly take your observations into consideration as we work to enhance the experience for all our customers.
If you have any further details or suggestions you'd like to share, please feel free to reach out to us directly via the Contact Us page on our website.
We hope you might consider giving us another chance in the future. Thank you again for your feedback.
Kind regards,
Tia
Customer Reviews Team
Friendly and helpful staff never have…
Friendly and helpful staff never have any problems fron when I arrive till when I leave .
January 11, 2025
Unprompted review
Reply from Buzz Bingo - Swindon
Hi Sarah,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Swindon. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Not enough staff
Not enough staff, link ups sometimes fails.
Most times been struggled to get food.
When bingo is live,some people chat make noise, nothing said unlike other clubs they enforce this.
Just feel not value for money prizes are small . Compared to other bingo venues they are cheaper and bigger prizes.
Also the cash bingo boards
jackpots on 95%of games. It not a
fun as used to be. Not quite sure of date October. I did win tho
Compared to other clubs in regions
October 19, 2024
Unprompted review
Reply from Buzz Bingo - Swindon
Good morning Sharon,
I hope you are well.
Thank you for taking the time to leave a review for our Swindon club, I’ll ensure this is processed by the relevant team.
I am sorry to hear of your disappointment regarding our pricing within the club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
Please be aware that we will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Richard
Customer Reviews Team
Slow down!
I loved the idea of playing bingo and the staff were nice. My problem was that the callers go so fast I could not keep up and missed numbers.
November 6, 2024
Reply from Buzz Bingo - Swindon
Hi there Denise,
I hope you are well.
Thank you for taking the time to leave a review for our Swindon Club.
I am sorry to hear your experience within our club did not meet your expectations, we will always try to provide an inclusive experience for all of our customers.
I am sorry to hear you did not receive this in terms of the bingo calling, but I am glad to hear you found the staff helpful!
I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
I do hope any future visits are nothing but enjoyable.
Kind Regards,
Tia
Customer Reviews Team
me and my wife come to play bingo
me and my wife come to play bingo . Not to hang around listening to between maybe 5 to 20 people play go go games .
Ps you did ask.
August 2, 2024
Unprompted review
Reply from Buzz Bingo - Swindon
Good afternoon Mr Cope,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Swindon club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo - Swindon
Hi Kerry,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, we do try to resolve any issue as quickly as we can.
Good luck on the site.
Kind regards,
Claire
Customer Reviews Team
Buzz bingo…
The staff at buzz bingo are amazing thay are so kind helpful and they make you smile and also help you to learn the games and what it intails they cheer you up even when your feeling low, my favourite game is I love double money, me and my sister love every thursday helen tamy Nicky Simon and another helen and the young lady at the reception at the door is lovely thank you girls for making are visit so welcoming ❤❤❤❤
November 12, 2023
Reply from Buzz Bingo - Swindon
Hi Denise
I hope you are well.
It is great to hear you are enjoying Buzz Bingo Swindon. I will pass this amazing feedback to the team.
Thank you for taking the time to leave us a review and I hope you continue to enjoy what Buzz Bingo has to offer and good luck on your next visit.
Kind regards
Buzz Bingo Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.