This venue should be totally refurbished, it's in shocking state. Unclean, tape on floor everywhere as an example. Not a comfortable environment Board games a disgrace paying a £1 and the winni... See more
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Would have been 5 stars but for the caller on the night. He lacks any charisma and purposely avoids any form of contact with myself? I believe I know the reason behind this and it will eventually get... See more
Company replied
Very friendly staff especially Kim, always greets you with a smile and talks to you using your name great prize money, food and drinks are reasonably priced warm and comfortable place
Company replied
The staff are polite and helpful.There are not enough staff and a lot of regulars have left.There is not much choice for eating if you are on a diet, but the good thing is that the Breakfast is back o... See more
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Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
The Galleries, Washington Centre, NE38 7SB, Washington, United Kingdom
- 1914154141
3.6
Average
24 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Simply not worth it
this is an honest review after going to the bingo at Washington for the first time I have mixed views firstly the staff are really friendly and helpful but after that I’m sorry to say the rest is dreadful we ordered food if that is what you can call it OMG it was absolutely terrible overcooked beige cardboard rubbish that I wouldn’t give to my dog and I haven’t even got one it is pure rubbish then we move on to the bingo itself let’s get things straight why does the bingo caller have to call out the numbers at 100 miles an hour maybe it is ok for the seasoned professional bingoists ( I think that’s what they are called ] but for people just starting it is impossible to keep up with it they make it impossible to keep up my advice is this if you want more people to enjoy the experience maybe cater for everyone not just the seasoned bingo pros from a first time experience this could have been so much better but we won’t be returning it simply isnt worth it
November 28, 2025
Unprompted review
Reply from Buzz Bingo - Washington
Hi Andrew,
I hope you're well. Thank you for taking the time to leave us a review for our Washington Club.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
My husband and I love our visits to…
My husband and I love our visits to buzz bingo food available drinks available and the chance to win lots of money and prizes. The staff are lovely, a really good night out .
November 16, 2025
Unprompted review
Reply from Buzz Bingo - Washington
Hi Deb,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Washington club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo - Washington
Hi Lynda,
Thank you for your wonderful review! We're thrilled to hear that you and your family had a great night out at Buzz Bingo and The Slots Room Washington.
It's always exciting when a good night becomes even better with a win!
We look forward to welcoming you back for more fun and memorable experiences.
Best regards,
Mark
Customer Review Team
This venue should be totally…
This venue should be totally refurbished, it's in shocking state. Unclean, tape on floor everywhere as an example.
Not a comfortable environment
Board games a disgrace paying a £1 and the winnings possibly £10 if you are lucky to win.
Hardly any staff.
Entry not cheap compared to prize money.
ALL the above to be looked at and these issues to need to dealt with some urgency.
October 10, 2025
Unprompted review
Reply from Buzz Bingo - Washington
Hi Dorothy,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the experience you had at our venue.
Your comments about the cleanliness, condition of the facilities, and the gaming experience are concerning, and we understand how these issues can impact your visit. We are committed to providing a comfortable and enjoyable environment for all our guests, and it's clear we fell short during your visit.
Please be assured that we are taking your feedback seriously and this has been feedback to all relevant departments.
We appreciate your input and hope to have the opportunity to welcome you back in the future for a much improved experience. Thank you once again for your valuable feedback.
Best regards,
Mark
Customer Review Team
Reply from Buzz Bingo - Washington
Hi Linda,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Washington club, they work really hard to ensure they give a great experience!
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Very friendly staff especially Kim
Very friendly staff especially Kim, always greets you with a smile and talks to you using your name great prize money, food and drinks are reasonably priced warm and comfortable place
September 19, 2025
Unprompted review
Reply from Buzz Bingo - Washington
Hi Denise,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Washington club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Staff brill including managers
September 18, 2025
Unprompted review
Reply from Buzz Bingo - Washington
Hi Sandra,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Washington club, they work really hard to ensure they give a great experience!
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
The staff are polite and helpful.There…
The staff are polite and helpful.There are not enough staff and a lot of regulars have left.There is not much choice for eating if you are on a diet, but the good thing is that the Breakfast is back on the menu ( although I Would like it to be an " All Day Breakfast"). The New Manager is 10 times Better than the other managers put together!
August 23, 2025
Unprompted review
Reply from Buzz Bingo - Washington
Hello Allan,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you find our staff polite and helpful, and that you're pleased with the return of breakfast on our menu.
We appreciate your suggestion for an "All Day Breakfast" and will certainly feed this back to the relevant team as we continue to improve our offerings.
We're also thrilled to hear your positive comments about our new manager.
Your feedback about staffing and dietary options is valuable, and we're committed to making improvements in these areas.
We hope to welcome you back soon and provide an even better experience.
Kind regards,
Mark
Customer Reviews Team
Flecking Jesters
Joke establishment!
Cheated !!!
Will never go or use these punts online!
Stay away !!!
July 7, 2025
Unprompted review
Reply from Buzz Bingo - Washington
Hi there Adrian,
We are sorry to hear that you have not been lucky while playing at our Washington Club.
Understanding your feelings, we would like to point out that we are a regulated company and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Following from this, as a regulated company that is licensed by the Gambling Commission, there is absolutely no way that we can influence the outcome of any games, this includes the ratio of payouts.
Please feel free to contact our support team at any time should you wish for us to provide you with some further information relating to how our games run. Our support team is available from 10am until 8pm, 7 days a week via the ‘Contact Us’ page, and we will be more than happy to assist you.
Thank you for your review.
Kind Regards,
Tia
Customer Reviews Team
Happy…
Staff are always happy take time to acknowledge you the floor staff always have a smile it makes it a great experience as sometimes they are the only person we meet
June 19, 2025
Unprompted review
Reply from Buzz Bingo - Washington
Hi Julie,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Washington club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Great afternoon out every week
Great afternoon out every week, staff very nice too 👍
February 15, 2025
Unprompted review
Reply from Buzz Bingo - Washington
Hello Beverley,
Thank you so much for your wonderful review!
We're thrilled to hear that you had a lovely evening and enjoyed your time with us in our Washington Club.
It's fantastic to know that our staff contributed to your great experience with their friendliness.
See you again soon!
Kind Regards,
Tia
Customer Reviews Team
Disgraceful run down premises
Disgraceful run down premises, unclean, totally shabby. There is a couple of staff that are helpful. The callers are full of importance. Prize money on boards are a joke. Eg Pay a £1 to win £5. Need to restructure in every way
November 22, 2024
Unprompted review
Reply from Buzz Bingo - Washington
Hi Dorothy,
I hope you are well.
Thank you for taking the time to leave a review for Washington. I am sorry to hear about your review of our Club.
Thank you for your positive feedback regarding some of our staff members. We’re thrilled to hear that their efforts align with our company values. I'll ensure this feedback is processed back to the club.
If you would like us to investigate a specific staff matter further, please use the 'Contact Us' form on our homepage, and our team will be happy to assist you.
Regarding pricing, we strive to offer competitive rates and provide a variety of pricing options and prizes to suit all our customers. For the latest details, please feel free to check our website, social media pages, the promotions section of our club webpage, or your own emails/text messages if you’ve opted into marketing.
Additionally, we take cleanliness and the upkeep of our premises seriously and I'll be sure to address your concerns with the relevant team to improve the overall environment.
Kind Regards,
Claire
Customer Reviews Team
It was my 40th birthday and thought I…
It was my 40th birthday and thought I would at least get a free game or something with it been a memorable birthday
December 12, 2024
Unprompted review
Reply from Buzz Bingo - Washington
Hi Shaun,
I hope you are well.
Thank you for taking the time to leave a review of account marketing. I am sorry to hear of your experience with our promotions although I hope you had a lovely Birthday.
Please note that our promotions and marketing are tailored to each individual player, and we are unable to guarantee eligibility for any specific promotion as the criteria are kept internal
If you wish to review your marketing preferences please use the 'Contact Us' button on our homepage.
Kind Regards,
Claire
Customer Reviews Team
Buzz Bingo Washington avoid
Buzz Bingo Washington avoid. Daughter (22yr) and I joined last year. We went tonight, not allowed in a sdaughter had NO ID. Never ever has she been asked for ID. Maybe you should make it that no members under 25 allowed. So we left and left our membership cards. Manager was unhelpful, unpolite. My mum and dad came down from Scotland and where going to join, they were utterly disgusted at the treatment of their granddaughter. Will be advising friends to avoid. If Challenge 25 is your policy. Maybe that should be pointed out when you join and also made clear by having signage around.
September 6, 2024
Unprompted review
Reply from Buzz Bingo - Washington
Hi Angela, I hope you're well. Thank you for taking the time to leave us a review for our Washington Club. All of our clubs follow a National 'Challenge 25' Policy where all customers must be prepared and able to provide Legally Verifiable ID upon request of club staff. I'm sorry if this has caused disruption to your evening however this is the correct action to be taken by the club and can be done whether a valid membership card is present or not. Kind regards Claire, Customer Reviews Team
Could have been 5 stars
Would have been 5 stars but for the caller on the night. He lacks any charisma and purposely avoids any form of contact with myself? I believe I know the reason behind this and it will eventually get to the stage where I won’t go to the club when he’s calling or even it may stop me returning to the club in the future??
July 1, 2024
Unprompted review
Reply from Buzz Bingo - Washington
Hi Allan,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear of your experience and interactions with our Bingo Caller. We pride ourselves on always providing the best customer service to our customers with the most exciting callers to keep your game exciting! It is disappointing to hear you did not experience this during your visit.
If you wish to provide specific feedback regarding your experience please use our contact form found under the ‘Help’ section of our website.
Kind Regards
Claire
Customer Reviews Team
Love Buzz Bingo been going for 25 years…
Love Buzz Bingo been going for 25 years I have gone with my friend
I have made many accaintances there over the years having a chat each week
Great food and you can have a drink or a cuppa
Most of the staff are pleasant
June 2, 2024
Unprompted review
Reply from Buzz Bingo - Washington
Good morning Marjorie,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Washington. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
great time had by all
It was a great night and the atmosphere was experienced by all the people there.
February 17, 2024
Unprompted review
Reply from Buzz Bingo - Washington
Good morning Patricia,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Washington. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Members of staff are great and always…
Members of staff are great and always there to help you
February 21, 2024
Unprompted review
Reply from Buzz Bingo - Washington
Good morning Christopher,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Washington. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Keep getting offers via sms when i…
Keep getting offers via sms when i visit the club sometimes they honour the offers other times they won't and im told the offers I am sent have nothing to do with them and to contact customer service which i do but i get nowhere,
December 12, 2023
Unprompted review
Reply from Buzz Bingo - Washington
Good morning Yvonne,
Thank you for your feedback.
Would you be able to give our Customer Services team a call to discuss this further? You can reach them on 0808 169 1459 Monday to Sunday, 10am to 8pm.
Thank you for taking the time to leave us a review and I hope you continue to enjoy what Buzz Bingo has to offer and good luck on your next visit.
Kind regards,
Richard
Customer Reviews Team
First time back for a while carol on…
First time back for a while carol on desk was really helpful as was Paula shobo always helpful and happy
May 20, 2022
Unprompted review
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