Byfar Reviews 

Horrible and cold customer service. I bought some shoes and only worn them to try in my home. The return was rejected due to a small speck on the sole. The responses received had a very cold tone and unwilling to help!

Horrible. Bought Dima sandal few years ago and worn them only one time. Last weekend I had an event and I wanted to wear them the second time. I wasn't even walking because I arrived in car and just sat down on my place. While sitting down I felt some weird feeling on my right leg and when I looked at my sandal I saw the Plexiglas heel completely separated from the rest of the shoe. It just fell out of it's place. I look at it and noticed there are minimal traces of glue and only on the edges so it wasn't even glued properly and the middle part wasn't attached. I couldn't walk the whole evening. Horrible experience. One who understands materials should know that Plexi cannot be glued in this way. I have a lot of shoes and they are always perfectly stored. This is just bad quality and craftsmanship. With exaggerated price tag also. I also have few bags from By Far. Thankfully, bags seem to hold for now because I don't even wear them, but this was very disappointing and humiliating. Not to be able to move the whole evening. If you buy shoes from this brand, be aware not to wear them on important events or at least take the spare pair just in case.

One of the worst boots I have ever bought. There is no patting inside the boot and it feels like the metal or whatever material they used to get the shape of the boots is rubbing against my ankles and the side of my foot. The leather is stiff. I am not exaggerating when I say it is unbearable to wear.

Don't bother buying anything from them. You won't get any answers through any of their social media platforms or customer service email, even if you've invested in their products. If you really want their products, buy them on poshmark, lots of people get rid of their stuff anyway. And their stuff always goes on sale, talk about luxury. But customer service alone should do it for you. Avoid and purchase another brand with better manners and professionalism.

I have received a pair of shoes from ByFar for my birthday and I absolutely love them. Not only they are timeless, the heel is super comfortable and I use them all the time. Perfect to go out on summer nights and also to wear to work. I became a fan of the brand and will definitely order from them again.

Huge fan of the brand. Got the Prudence flats and I couldn’t be happier with them – so soft and comfortable. Had some doubts on the sizing but the Customer Support team was very responsive and helpful.
The parcel arrived quickly and the shoes are of an exceptional quality. I’m considering getting them in another colour.

Poor quality and overpriced, my shoes got damaged in less than 2 months due to poor quality and malfunction of design and was not offered exchange/refund or reimbursement of a repair. Would never recommend!

Byfar is one of the worst purchases i have made in terms of footwear. I typically do not write reviews but I decided to in order to warn those who would like to purchase something from this brand. I purchased the josie boots, which were relatively expensive, but the quality did not match the price paid. cheap looking leather, and a flimsy, plastic like sole. after a few days of wear, the sole was completely beaten up and the leather looked as if it would tear at any given moment. you are better off looking into brands such as Vagabond (for silhouettes and better leather quality for cheaper) or if you would like to spend more, and get great craftsmanship, Hereu from spain. Save your money and research more.

Extremely bad quality. It’s a shame websites like farfetch list them.

VERYYYY BAD QUALITY! Extremely over priced for such a poor quality! Will not buy again!

The website states 2-3 business days to receive your order for UK customers.

I placed my order a week ago and received an email the next day saying that it had been dispatched.

I hadn’t received the bag by Monday so I emailed their customer care who informed me that there was an error and my bag hadn’t been dispatched but it would be that night. I was asked to re-check the tracking link that night as it would show progress.

No progress on Monday so I emailed on Tuesday to only be told the same thing. Checked the tracking again on Tuesday, still no progress.

It’s now Wednesday and we are on the 6th business day and still, no progress.

Emailed customer service who are now slow at responding. Messaged on instagram which also hasn’t helped.

I’m really disappointed by the service. This is my first time ordering from By Far and it will be the last.

Very bad quality item. Bag is expensive category (+600€ for a very small bag) but looks so worn out after a few wear. Extremely disappointed will not buy again, very poor quality.

I recently purchased a pair of the silver chrome Michele heeled mules at one of their store locations. After 3 wears the soles on both shoes started peeling off and became incredibly scuffed. I wrote into their customer service team who informed me that because I had purchased the shoes in store instead of online, they wouldn’t be able to help resolve my issue, offer a refund or provide me with a new pair of shoes. Huge shame and waste of almost $500.

Okay so I ordered two pairs of boots one in silver and one in gold just to see wich one was the best for me but then decided I didn't want them anyways cause they where super long so I packed them ready to ship but then I thought to my let me try the silver ones one last time cause I'm afraid I might regretting sending them back its the last one in my size but then I could see several scratches on the boots then I called costumer service and to my surprise there is only one girl working there how can that be possible when I told her she said did you see the scratches before or after you tried them what does that have to do with anything omg I've never experienced such bad service in my life what's wrong with her I've shopped world wide with big brands but this was awful

Gorgeous and great designs, and I like that the products are made in Europe.
However, not just once but twice I’ve purchased products that have broken within half a year.

After just a few months of light wear, a strap on the Tanya slides snapped and the shoulder strap on the amber bag tore. I treat my things very carefully and think the lifespan for a $600 handbag should be longer.

I took the bag to my cobbler, who said the stitching was so small and tight and the leather was so stiff that the slightest tension would rip it like a perforated stamp. Even as more brands tout their “craftsmanship” it seems like there are fewer that actually seem to know how to produce durable and beautiful things. I’m sick of having to buy new stuff every season.

This was basically mall quality at ssense prices.

I usually don't write reviews. but I'm just unexpected of such a quality product. When there was a summer discount on the BYFAR website, I bought flip flops. flip flops did not match the description, they were not leather, they looked like $ 15, blue pen marks were visible on the skin, I think this is a fraud of buyers. I sent the flip flops back and got my money, but at the same time I paid $ 15 for shipping.

I willnwvver odre
I boght a pair of boots, really good looking, soft calf, good looking on the feet.

But they are so heavy! I can't lift my leg to even try to walk.

So dissapointed.

I was really really impressed by the service from Eliana. In fact, I can say that I had a shopping experience that only luxury brands had from her. I want to praise her good job and hopefully her company would notice what an angel they’ve got. Looking forward to buy from BY FAR again and more excited to meet Eliana again!!! Luv!!!

Manu bag is awful!!! Fall apart after first week, and then customer service don’t even answer me. I better buy aliexpress bag, even there it’s better quality☹️ They spend a lot of money on advertising and on Instagram influencers, but they don’t care about quality and don’t care about costumers experience!

A bag I purchased from ByFar had an issue with it. I contacted ByFar customer service, dealt with Sema and had a wonderful experience. She was thorough, efficient and so helpful throughout the whole process of getting me a new bag! Exceptional customer service is a direct example of the company and I’m really happy with my experience with ByFar!