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By Malene Birger Reviews 

78
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TrustScore 2 out of 5

2.0

Women's Clothing Store
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Company details

  1. Women's Clothing Store

Written by the company

BY MALENE BIRGER is a womenswear house defined by sophisticated Scandinavian minimalism and a purposeful, elevated design ethos. Guided by integrity and designed with intention, each collection is crafted with longevity in mind — refined fabrics, feminine detailing, and enduring silhouettes that speak to a sense of luxurious utility. Founded in 2003 by Danish designer Malene Birger, the brand entered a new era in 2020 with a complete reimagining of its visual identity. From the introduction of a signature monogram to the considered evolution of its collections and retail environments, the house offers a modern, intelligent wardrobe for the multifaceted woman.

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2.0

Poor

TrustScore 2 out of 5

78 reviews

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1-star

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Replied to 80% of negative reviews

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2.0

All reviews

(78)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought an expensive leather bag from…

I bought an expensive leather bag from one of their stores and it broke. After calling them, emailing them multiple times they still aren’t able to help repair the bag.

It’s disappointing that at the very least they can’t even offer repairs for bags that ruin so easily.

February 6, 2026
Unprompted review
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Reply from By Malene Birger

Dear Bea,

Thank you for sharing your experience. We’re very sorry to hear about the issue with your leather bag and understand your frustration.

Unfortunately, we are unable to locate your order or previous correspondence. To help us resolve this matter as quickly as possible, we kindly ask that you reach out directly to our Customer Care team at customercare@bymalenebirger.com

Please be assured that we take these matters seriously and will do our best to assist you with a repair or solution.

Thank you for your patience and understanding.

Have a lovely day.

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Rated 1 out of 5 stars

Scam. Sent torn clothes and refused to exchange them.

Poor quality for the very high prices. I order a sweater and received one that was torn. I mailed them so I could send it back and get a new one, but they refused to. They said it was used, even though they didn’t see the sweater (I only sent a picture of the part where the stitches was torn in the middle of the fabric). I didn’t use it. Got really sad and angry… This is against the law in Sweden, but they don’t care. So what else can I do than write a bad review. They still got my 300€. Scam.

I never used it. The reason it took me a while to return it, was because I got it in Christmas gift and I wasn’t supposed to be the one returning it. And it doesn’t matter if it took months, I never used it. You can CLEARLY see that the maschine that made the sweater made a mistake.

January 12, 2026
Unprompted review
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Reply from By Malene Birger

Hi Nathalie,

Thank you for taking the time to share your feedback.

We are sorry to hear that your item did not meet your expectations. At By Malene Birger we take all quality concerns very seriously and carefully review every claim we receive.

In this case, the sweater was purchased in December, and we were first contacted regarding the issue in June. After carefully reviewing the photo you shared and considering the period of use, we assessed the damage as wear and tear rather than a manufacturing defect.

We understand that this was not the outcome you had hoped for, and we regret the disappointment this has caused.

Have a lovely day.

Rated 5 out of 5 stars

Customer Service at its best

I really must say that the By Malene Birger Customer Service is one of the friendliest and most competent teams I‘ve ever dealt with.

October 12, 2025
Unprompted review
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Reply from By Malene Birger

Dear Eva.

Thank you for taking the time to share your feedback. We are delighted to hear that you experienced our Customer Service team as both friendly and competent.
At By Malene Birger, we take great pride in providing a consistently high standard of service, and your kind words are a much-appreciated recognition of that commitment.

Rated 2 out of 5 stars

I bought the Luze shopping bag from…

I bought the Luze shopping bag from Malene Birger, but I had to return it because it didn’t meet the high expectations for its price. It costs 3400 SEK and is made entirely of plastic. The straps are poorly constructed and ridiculously thin for such a large and heavy bag. What happened? :(

September 30, 2025
Unprompted review
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Reply from By Malene Birger

Hi

Thank you for taking the time to share your feedback.

We are truly sorry to hear that the Luze Shopping Bag did not meet your expectations. At By Malene Birger, we aim to offer designs of both high quality and timeless style, so it is disappointing to learn that this was not your experience.

We will make sure your comments about the materials and construction are shared with our design team, as we value input from our customers when developing future collections.

If you would like, our customer care team would be happy to help you find an alternative style that better suits your needs — please feel free to reach out to us at customercare@bymalenebirger.com

Have a lovely day.

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Rated 1 out of 5 stars

Poor quality - no value for money

I bought the Kleva Sandals for about 300 Eur. The shoes, hardly arrived and worn three times within a month, dissembled from the sole. Reason being the glue having dried out according to the shoe maker. I had even connected with the reseller (Ssense) for a return & cancellation of order yet never received any feedback. Additionally the sole, which is made of cheap foam, gets really dangerous when walking on any wet surface so you fall easily. I can't believe why this product is supposed to be worth the money, I will never buy from this manufacturer again.

August 9, 2024
Unprompted review
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Reply from By Malene Birger

Dear Carolin.

Thank you for sharing your feedback with us regarding your sandals bought at Ssense.

As the sandals are bought through an external store your guarantee is also valid from there and we recommend reaching out to their customer care team regarding this specific case.

Your input is valuable for our continual improvement, so we appreciate you sharing your thoughts.

Even if we have not been able to meet your expectations this time, we would like to share your thoughts internally, and hope to welcome you back with an improved experience in the near future.

If you need anything in the meantime, please do not hesitate to reach out to us.

Have a lovely day.

Rated 5 out of 5 stars

Always helpful

Always helpful! Thank u

July 18, 2024
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Reply from By Malene Birger

Hi Zaneta.

Thank you very much for your wonderful words.

We do everything we can to provide excellent service for our excellent customers and we are happy to share your comment with the Customer Care team to continue improving your By Malene Birger shopping experience.

We wish you a wonderful day.

Rated 5 out of 5 stars

Excellent Customer Care Service

I recently contacted the Customer Care team and Julie was extremely helpful and quick to answer my query, and went above and beyond what was required. I love buying from Malene Birger as you know it will be a beautiful, quality and timeless piece but it’s great to know that if you have any queries or issues, you receive great customer care.

June 4, 2024
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Reply from By Malene Birger

Hi Maria.
Thank you for taking the time to leave a positive review regarding our customer service and products.

Your positive constructive feedback is highly appreciated, and your opinion is very important to us.

We are happy to share your comments with the Customer Care team to continue improving your By Malene Birger shopping experience.

We look forward to welcoming you again soon!

Have a lovely day.

Rated 5 out of 5 stars

Nice customer support and easy return…

Nice customer support and easy return process

July 13, 2024
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Reply from By Malene Birger

Hi Alexandra.

Thank you for taking the time to leave a positive review regarding our return process and customer service.

We really appreciate your feedback, both positive and constructive!

We are very happy to have you as a customer, and to see that you enjoyed your experience with By Malene Birger.

If you need anything in the future, please do not hesitate to reach out to us.

Have a lovely day.

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Rated 1 out of 5 stars

Astonishing tone from customer service

I have been a loyal customer of By Malene Birger online store for several years, frequently purchasing expensive pieces due to the high quality and service they typically offer. However, a recent experience has left me deeply disappointed and questioning my continued patronage.

I received an email from the store implying that I had been exploiting a loophole in their birthday discount system by using the 15% off promotion on multiple orders. The tone of the email was accusatory and made me feel as though my loyalty and frequent business were not appreciated. It was astonishing and disheartening to be accused of something that was the result of an oversight in their system, not any wrongdoing on my part.

As a customer, I expect the store to handle any promotional issues internally without placing the onus on me. The email suggested that I had done something wrong, which is entirely unfair and unprofessional.

While I have always enjoyed the products, this experience has left a very negative impression. I hope the store addresses this issue and improves its customer communication policies. The website will not have to worry about future purchases from me, as I don't ever want to feel like I have stolen anything.

June 13, 2024
Unprompted review
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Reply from By Malene Birger

Hi!

Thank you for sharing your constructive feedback with us.

Your input is valuable for our continual improvement, so we appreciate you sharing your thoughts.

Even if we have not been able to meet your expectations this time, we would like to share your review with our Customer Care team, and hope to welcome you back with an improved experience in the near future.

Have a lovely day.

Rated 5 out of 5 stars

Impeccable customer service

Impeccable customer service. Quick delivery.

June 26, 2023
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Reply from By Malene Birger

Dear Evi,

Thank you very much for your wonderful words.

It means a lot to us that you appreciate our customer service team, and that you are satisfied with our delivery. We do everything we can to provide excellent service for our excellent customers.

We hope that we get to keep you as a trusted customer at By Malene Birger.

In case of any questions, please do not hesitate in getting in contact with us at contact@bymalenebirger.com

We wish you a wonderful day.

Best wishes,
By Malene Birger

Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with excellent service in both delivery and customer service .. I exchanged an item on two different occasions for different sizes and they sent me out the new size before I returned the unwanted size…love shopping here.
Thank you

June 27, 2023
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Reply from By Malene Birger

Dear Catherine,

Thank you very much for your kind words and feedback.

We love to hear that your expectations and needs were met when shopping at By Malene Birger. It is crucial to our team that our customers feel comfortable and satisfied with the support we provide. Therefore, it means a lot to us that you wanted to share your experience with us.

We hope to serve you again soon!

Remember to always reach out to us at contact@bymalenebirger.com if you have any questions.

We wish you a wonderful day.

Best wishes,
By Malene Birger Team

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