Bynouck Reviews 

Beautiful stuff on the website! Quality is also good for the price range. Unfortunately, I had a very disappointing experience with Bynouck Customer Service.

I ordered a necklace with several charms. Unfortunately, one of the charms was left out of the delivery. Of course, mistakes happen—but for me, what matters is how a company handles such an error.

According to Bynouck, their customer service operates weekdays from 9 a.m. to 5 p.m. and responds within an hour via both email and WhatsApp. Unfortunately, my experience was nothing like that. I contacted support multiple times, asking them to send the missing item or help me resolve the issue. After more than 24 hours, I received only a brief WhatsApp reply suggesting I check the side pockets of the packaging again to see if the charm was hidden there.

I even sent screenshots and explained repeatedly that I urgently needed the missing charm, as the order was intended as a gift for my wife. Her birthday is today, and I cannot present the complete gift.

By now, I have been waiting over 72 hours for some form of resolution, a replacement shipment, or at least a somewhat helpful response from customer service. They really want me to beg for help or what?

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Update: Customer service has since been in touch. Bynouck apologized for the inconvenience and covered the costs I incurred. I would like to express my thanks for this.

Nevertheless, it is disappointing that it took more than 96 hours and numerous messages from my side to receive a response and a solution. This experience is particularly disappointing given that the website advertises a response time of within one hour.

Ultimately, however, the problem was resolved, and I hope that my case was an isolated incident and that other customers receive faster support when facing issues.

I’ve had a few orders over recent months mostly without issue, until recently a bracelet with a clasp and three charms totaling ~£60 even with a discount code broke while I was wearing it. I had worn this during the day a few times a week for a few weeks and while out last week, this came off. A friend noticed and handed it to me and it appeared this was from a link in the bracelet pulling open - I had not been exercising or doing anything rigorous/involved meanwhile, just sitting on a picnic blanket with friends, so when I had the time later on to look at this properly, I closed the open link as best I could to the naked eye and continued wearing it. Unfortunately this appears to have reoccurred as the bracelet came off again a couple of days since and is now lost; having spoken to customer services, they’ve informed me that as this is lost and I cannot provide a photo of the broken bracelet, they cannot assist any further but can offer me a €10 store credit.
I appreciate staff’s hands will be tied with store policies but given that I have spent well over £100+ in recent months with this store and that this broken bracelet alone cost just under £60 before postage, I had hoped more could be done than offering a €10 voucher. I am not usually one to complain but I think this is quite poor considering the very reason the item is lost is that it did not withstand normal wear for more than a few weeks use.

I ordered an item on 18th July and the order went missing. The company kindly sent another order (after lots of chasing via email, WhatsApp and instagram). The newly sent item is now stuck with customs and they are trying to get me to pay £23 to deliver it. This was never advertised on their website. The customer service is awful at responding and have not helped. It is now 15th August and I still have no item and no refund. If you are ordering from the UK avoid at all costs and don’t waste your money.

I ordered a necklace and several charms and other items. Two of the charms were personalised.
The necklace and 2 of the charms in particular do not match the description on the website.
I sent a lengthy email to customer services outlining the differences, including images.
Got an email response to say we’re sorry you feel this way and wish to return your items, but you can’t return any personalised items. Appalling “customer service”

I ordered the Figaro charm bracelet maybe two months ago and it broke within a day as in the chain so I contacted customer service and they sent me a replacement which I wore for about two weeks before it snapped again while I was on vacation and now I have spent a bunch of money on charms for a bracelet where the chain keeps breaking. Quality is horrible.

I was sent an incorrect order, missing the necklace. I have made multiple attempts to contact the company and 5 days later I am still chasing. This is shocking customer service, I am shocked. Upsetting as was a special gift for my daughter. I would not expect to be still chasing to get anyone to reply to me and solve a problem that is your packing error. Very disappointed indeed. Hoping this message may prompt someone to resolve my issue as nothing else has

Cheap and nasty quality . Doesn’t look anything like the pictures . I ordered a E initial necklace . It came lower case and looked more like a c .
Wanted to return , but you have to pay 16’euro delivery to return . Complete rip
Off . Avoid at all cost

Really great jewelry. I’ve have had my necklace and earrings for 3 years and the still look amazing. Even after swimming in both pools and the ocean. Really love the designs!

I've wanted a ByNouck necklace for a while now and I decided to treat myself for my birthday. I don't regret one single bit! Firstly, delivery was really quick given I'm in the UK and secondly I was taken back by how beautiful the jewellery actually is. Photos don't do it justice! I will definitely be returning to buy another necklace at some point!

Kinda regretted ordering their jewellery.
Not sure about the quality and the gold
plating look more orange than gold.
I have returned most of my order and after 16 days there is still no sign of my money with the excuse that it was Black Friday.
Do not recommend it, they look better on the pictures than in real life.

Such awful quality. I would not recommed, looks much better in the pictures on their website than in person. What a waste of money!

always trusfull! tysm!

We love your necklaces! I’ve bought one for my daughter and my 2 nieces.

Love my new necklace and I have bought another for a gift! Loved my free gift also! There was a small issue with my order and customer service were very quick to reply and rectify the issue which I was extremely grateful for. I will definitely be ordering again. Shipping was fast too 👌🏼

I am in love with the concept of this shop- being able to pick out charms and customize your jewelry is so wonderful.

That being said, I was extremely disappointed that the "fill a box" came in very flimsy packaging with no other protective measures. There were scrapes and holes in the cardboard packaging, it was all torn up, and not even some tape to keep it secure. I paid almost $300 for the box and charms for my friend's birthday - so I was expecting some high-quality protection for shipping!?

I really really hope the quality of the charms and earring bases are good enough to last... the charms look very pretty! The shipping box/packaging just made me very concerned, and it should not even be like that at this price point.

I have had the most incredible customer experience with them. They have been so helpful and incredibly generous. Thank you for being so great to your customers.

Such poor quality.
Gold jewellery tarnishes, both my bracelet and necklace have broken - cheap quality for not so cheap prices!

Very fast answer on WhatsApp and so helpful when something went wrong with my necklace. Superb customer service 🤩

I was worried my package got lost in the mail but eventually I did receive it. They were so kind and responsive when I emailed them. Great customer service.

Beautiful, well made jewelry. Good dicounts, quick delivery.