CA Auto Bank Reviews 

I have great experience with ca auto bank and have great customer service

Nice, Nice, Nice,Nice,

I have an agreement with CA Auto Finance relating to a Tesla vehicle. The synthetic covering on the steering wheel has prematurely delaminated and separated from the underlying material. The vehicle has comparatively low mileage, and the issue is not the result of accidental damage or misuse.

I notified CA Auto Finance before the end of the agreement and before any end-of-agreement inspection or charge had been applied. However, after a delay, the company issued a final response stating that it did not hold any inspection or condition report from the point of sale and that I would need to provide evidence that the vehicle was supplied in unsatisfactory condition.

The response did not properly address whether this was premature material failure or explain why an issue of this nature should potentially become the customer’s responsibility. I was instead referred to Tesla for a possible goodwill repair.

I remain dissatisfied and have now referred the matter to the Financial Ombudsman Service. Based on my experience, I cannot recommend CA Auto Finance’s complaint handling.

Azienda super efficiente

Great service, it's quite easy to use

Worst car finance company I have ever had. inflate costs charge for items not included when originally purchased a car. Rude customer service, wait a long time for response from them then they expect immediate replies. Would not recommend this company for anything

No one is reacting on my messages or phone calls.
Request for adjusting the contract but no response at all

Supplied a van that an ombudsman later found was not of satisfactory quality at the point of supply. When I then fell into documented financial difficulty because the vehicle was off the road and I could not work properly, my request for forbearance was refused and arrears markers were recorded during a live complaint. After two years of complaints, evidence and escalation, the financial recovery has been minimal compared with the damage caused. In my experience, the handling was fragmented, unsympathetic and not remotely restorative. I would not recommend.

“This company is an embarrassment. They keep asking for money for pointless things. At the beginning they were automatically withdrawing the car payment themselves, but in the first month they failed to take it — I have no idea why — and just for calling me to let me know, they charged an extra €60 on top of the installment.
So I told them to disable the automatic withdrawal since that was literally the only thing they had to do, but they weren’t even capable of that, so I set up an instant bank transfer myself every month.
And now this month they asked for another €25 because I sent the transfer on the 7th (the due date), but their bank didn’t accept instant transfers since it was a Saturday, so they received it on the 9th.
To me this is truly embarrassing, especially considering that in the installment they already take the highest possible amount for service fees, and yet they can’t even manage to collect the money properly.”

Call center molto disponibile nelle informazioni ed estremamente gentile e puntuale

call center sempre raggiungibile, informazioni chiare, ho parlato con sig.ra Antonella gentilissima ed efficiente

Disponibilità e operativa'immediata! Cordialità e professionalità da parte degli operatori!

Terrible team! Terrible finance company! Avoid if you don’t want to go through HELL
If I could give a zero star, I would have done that.

We had our car seized and they wanted us to pay up in one month. We were willing to raise the money to pay to get the car back.

However, they treated myself and my husband like we are not human beings! They treated us unfairly and made us go through hell. Nathan, Shane etc, I can’t remember all their names but they were never willing to help.

Every effort by me and my husband to come to terms on the issue with recovering our car was met with an unwilling team who aren’t even giving us any listening ears!

Every call either end in tears from me or frustrations. They never called to give us updates

When we raised a substantial amount (90%) from the settlement amount, we told them to allow us pay that and allow us pay the remaining balance subsequently, just so we meet the timeline given to pay

They insisted on NO. They would rather sell the car at auction at low and cheaper price, then put us in debt to pay any outstanding amount, than allow us pay 90% to get the car and pay the remaining balance.

By the time we raised the remaining 10%, at the point of payment, despite already paying the usual monthly payment, we would expect the total settlement amount to reduce.

We pointed this out to the team, that the monthly payment we had made while sourcing the settlement quote was not deducted! They didn’t even bother to have a review to see where the calculations might have gone wrong, they insisted we needed to pay the amount still.

That’s how horrible and unprofessional they are!

They also lack transparency and honesty! They told us they paid £1k plus for impound fee, and when we did our own calculations, it wasn’t even up to £1k.

We requested for breakdown of all fees they charged us, they mentioned they can’t provide it!

We ended up paying additional £1.5k plus the day we settled the quote! They couldn’t provide us the full breakdown of the £1.5k plus.

It’s like they are set to just milk your finances! They don’t care about their customers! All they want is your money!

All I saw was a team of liars and dishonesty!

I wouldn’t recommend anyone to get a finance from here! If you don’t want to live your life in frustration, just avoid

As expected, they concluded their investigation and denied responsibility for missing items and damage vehicle

I will come here every day to write about how terrible of a company you are

WORST EVER CAR FINANCE COMPANY,

For anyone buying a vehicle stay clear of this finance company they are truly terrible and will leave you in thousands if pounds in debt and not offer any support.

I purchased a vehicle and was disabled at the point of sale and on crutches buying from another company called The Car Co, Bury who equally are a company of scammers, I was forced into purchasing a Tesla Model 3 and now I am over £5000 in negative equity as both CA Auto Finance and The Car Co carried over thousands without my consent and added it to the Tesla, it was only later that I realized and The Car Co didn't want to know and CA Finance also refused to help on many occasions I tried asking for help.

I reached out to the CEO of CA Auto Finance who simply ignored all of my emails and when I did get a reply it was from customer service stating that there is nothing they can do to help and that I will not be able to terminate the agreement and had to keep paying in a threatening manner.

PLEASE STAY CLEAR OF THIS FINANCE COMPANY THEY WILL RIP YOU OFF AND LEAVE YOU IN THOUSANDS OF DEBT AND CHANGE THE AGREEMENT AFTER YOU HAVE ACCEPTED TERMS

Personale call center competente e gentilissimo, soprattutto capace nella risoluzione del problema