CABINN Hotels Reviews 

Unfortunately, I was disappointed with my stay at CABINN Copenhagen. After returning home, I noticed several itchy red bumps on my leg, which raised concerns about possible bedbug bites following my stay.

Additionally, the bathroom was moldy, which made the room feel unhygienic and negatively affected my experience.

I was not satisfied with the cleanliness of the accommodation. I hope management takes these concerns seriously and thoroughly inspects the rooms and addresses the mold issue to help ensure a cleaner and more comfortable stay for future guests.

I stayed at CABINN Copenhagen (Arni Magnussons Gade 1) on 7 September 2026 as part of a professional group of over 50 people. That evening I found bed bugs in my room and had bites on my body.

When I reported it at reception, the night manager’s first response was that we had been bitten because we had turned the lights off, since that’s when bed bugs attack. No practical help was offered to protect our belongings; I had to ask just for a plastic bag. When my wife got upset at this response, security was called and we were asked to leave the hotel late at night. We had to travel back home to Malmö and spent hours past midnight decontaminating our clothes.

The hotel’s pest-control contractor later inspected the room, 18 days after my report. Their report confirms dead bed bugs and bed bug droppings under the bed and under the bunk bed. So the problem was real, not my imagination and not my fault for turning off the lights.

In more than a month of correspondence, CABINN has not apologized for how the report was handled that night. They also haven’t confirmed whether the neighbouring rooms were inspected.

If you stay here, check your bed carefully before unpacking. If you find anything, document it with photos and keep your belongings sealed in bags.

Terrible hotel – stay away.

My stay at CABINN Copenhagen turned into an absolute nightmare. After staying at the hotel, I developed severe itching, rashes and multiple bites. I have since seen a doctor, who assessed the reaction as consistent with bed bug bites.

What makes this even more concerning is that I later found several reviews from other guests describing similar experiences with bed bugs at this hotel.

This is completely unacceptable. A hotel stay should not result in days of discomfort, concern about potentially bringing bed bugs into your home, and having to deal with the consequences after returning.

Based on my experience, I would absolutely not stay here again and cannot recommend this hotel to anyone.

Stay away.

Early this morning, we were abruptly woken up by the fire alarm and forced to evacuate the hotel. While safety comes first, the way the staff handled the situation was completely unacceptable. No explanation, reassurance, or guidance was given to the guests waiting outside. Even when we explicitly asked for information, we were given no explanation at all.Online reviews show that frequent false fire alarms are a known, structural issue at Cabinn Copenhagen. However, as a paying guest, you should at least expect professional communication during an emergency. The service recovery afterward was non-existent. Not recommended if you value a good night's sleep and professional staff.

CABINN Copenhagen is one to avoid. Rude staff that simply ignore you and do not follow up on issues raised.

Two Parcels Accepted at Reception and Then Could Not Be Found

I am extremely disappointed with the way CABINN Copenhagen handled a serious issue involving two parcels addressed to me.

According to the delivery documentation, the parcels were delivered to the hotel, but they were never handed over to us and the hotel was unable to locate them.

For one of the parcels, Miu Miu provided me with the official FedEx Proof of Delivery, which clearly states that the shipment was:

• Delivered to: Receptionist/Front Desk
• Signed for by: A. MANI
• Delivered to: CABINN Copenhagen, Arni Magnussons Gade 1
• Delivered on: 7 August 2026 at 09:43
• Shipment requirement: Direct Signature Required

Despite this clear delivery record, the parcel could not be found.

My husband repeatedly tried to resolve the issue directly with the hotel while he was staying there. He also personally went to a police station in Copenhagen on 14 August to report the matter. He eventually had to leave Denmark without receiving either of the two parcels.

I have also contacted Copenhagen Police and contacted the hotel management in writing. Unfortunately, we still have not received a satisfactory explanation as to what happened to the parcels after they were accepted at the hotel.

Miu Miu has now asked me to provide a signed declaration confirming that the signature on the FedEx delivery document is not mine so that an investigation with the courier can be initiated.

What concerns me most is not simply that the parcels are missing, but that delivery documentation shows a parcel being accepted at the hotel’s reception and signed for, yet the hotel was subsequently unable to locate it or explain what happened to it.

Based on our experience, I would strongly advise guests not to entrust the hotel with parcels or valuable belongings.

I expect CABINN Copenhagen management to investigate what happened, preserve the relevant CCTV footage and reception records, and provide a proper written explanation.

I will update this review if CABINN Copenhagen resolves the matter or provides a satisfactory explanation.

worst hotel in 17 years of travelling for work. room is awful, breakfast is terrible and as for advertised underground parking, thats smaller than the room. my stay was in Odense, denmark

CABINN Copenhagen

Not a great stay!

The entrance to this hotel is quite deceiving because, once you’re inside, it’s complete chaos. There were huge queues at reception, long delays checking in, and staff who seemed either unhappy in their jobs or simply uninterested in helping guests.

Unfortunately, it only gets worse when you reach the room. It felt more like a budget hostel than a hotel. The beds were little more than camp beds, the floors and mattresses were dirty, and the bathroom design was unbelievable, the shower is literally positioned over the toilet..

The gym was one of the few positives. It was well equipped, and there were individual bathrooms with much better showers than those in the rooms.

We didn’t eat at the hotel, but from what we saw, the food didn’t look particularly appetising.

Booked two nights separately and asked to keep the same room. Reception didn’t care and sent me to booking.com. The manager only tried to charge me more, even though the rooms cost the same. Never staying here again.

I got pinkeye. They do not clean proper. And they do not care. F this "hotel"

Ingenting!!!!!
Other than the Night Shift Max and Bob are great and super 5 stars for them always helping and a big smile in there face👍🏻love them 🩷
Wonderful polite conversation and the best part of my stay💕
Day shifts was Olena and Zara very nice.

Everything else sucks bad cleaning , bad personale and bad attitude, can’t recommend it.

I have had ordered a room 29/11 and came about 14:00 to check inn and unluckily I get serviced someone called George , by the way this is cabinn copenhagen near copenhagen
Central station, by the desk with George I had issue with my last name my order,it was my booking account last name , george raised his vioce that any body around 40 meter squire could hear it ,I was stable argumanting that it’s me ,show him my payment reference
He was rude not listening me ,I noticed when he was serving the person before me ,he was happy smiling ,but when I came to him it was on the contrary ,I do not mind hotel has policy
Or being declined but his approach on me was unprofessional

I was originally booked into a room with bunk beds but when checking in online at the hotel, I was pleasantly surprised to find I'd been upgraded to an apartment. Apartment is stretching it a bit... but I had a comfortable single bed, kettle, microwave, fridge, hairdryer, desk and plenty of sockets for my devices. They only clean the rooms every 7 days. I was there for 4 and had 2 sets of towels which were more than sufficient. I loved my small comfortable room and excellent value for money.

I think. It must be shut down. Sleep in your car is much better

I booked a room at CABINN.dk for 3 persons visiting me in Copenhagen (my cousin and 2 kids), I can provide confirmation number if needed. Upon arrival, the room was not available due to overbooking. When they tried to show us the room, there was already another guest sleeping there and we woke him up. So embarassing!

After I threatened to call the police, the only solution they offered was a room far from the city center (Orestad). I had to drive my friends there in the middle of the night—fortunately, I had a car as, at the time, I was a resident in Copenhagen. I cannot imagine what would have happened if they were tourists visiting the city by themselves, without any local assistance.

The next day, I had to wake up very early to solve the problem for my relatives, while they were still sleeping. I contacted Booking.com (the reservation was made via this website), and I was only able to find a proper solution thanks to them, which arranged an alternative stay at the Maritime Hotel in the city center. CABINN.dk did not provide any additional assistance or compensation.

This experience was extremely stressful and unacceptable. I cannot recommend CABINN.dk for anyone who needs reliable accommodation. Of course, I can document everything I wrote, the booking was for 14 June 2019.

The worst hotel ever.
I will never visit this place again and especially because of the staff of how rude they are

We have now seen at least three firebrats, two in my room and one in my friends’ room. Since they typically hide and spread easily through buildings, we are concerned that this may indicate a broader infestation. We wanted to bring it to your attention because we’re also worried about bringing them home with us in our luggage. We hope this will be passed on to management and addressed with professional pest control.
Vi har nu set mindst tre skægkræ – to i min værelse og ét i min venindes værelse. Da de typisk gemmer sig og spreder sig nemt mellem værelser gennem bygningen, er vi bekymrede for, at der kan være tale om en egentlig infestation. Vi vil gerne gøre opmærksom på det, da vi også er bekymrede for at få dem med hjem i bagagen. Vi håber, det kan blive taget videre til ledelsen og eventuelt skadedyrsbekæmpelse.

Got a horrible squeaky bunk bed with a bad dip in the middle. Complained to staff at reception who were going to ask that other staff check the room. This was not done and when I wrote to the hotel and asked what happened, they claimed there was nothing wrong with the bed and also that they had never gotten the complaint. I have a witness to the condition of the bed - she slept in the other bunk bed in the room, which was ok - and also to reporting the bed to the reception but they do not care that she can confirm everything. Don’t stay at Cabinn, if something goes wrong you have no rights at all! Also we were awakened at 6 am by a fire drill forcing everyone out into the street, and I read in another review that it has happened before, supposedly because people smoke which is prohibited in the rooms. But people smoke in hotels a lot despite rules, and I’ve never gotten the fire drill experience before in a hotel, so they need to monitor that situation much better. Overall a horrible stay. STAY AWAY!

We stayed 4 nights at Cabinn City, Copenhagen and had an excellent experience. Staff were warm and friendly and nothing was too much trouble. We had a Queen Room and while it was small, it was spotlessly clean and had everything we needed with a desk and chair, shelves and hanging space and a kettle for tea & coffee, which was provided. Rooms are cleaned every 3rd day but you can request clean towels, toiletries, cups and tea/coffee at reception. The bathroom is a wet room pod, which we had no problem with as there is a shower curtain. The bed was comfortable. The buffet breakfast was very good and plentiful. There is a comfortable lounge and although there isn't a bar, you can purchase drinks and snacks at reception. Staff will also help you book various trips and tours if required. The location of the hotel is perfect, close to Central Station and Tivoli Gardens (about ten minutes walk) and with a Netto convenience store and an excellent hot dog stall a couple of minutes walk away. The hop on hop off sightseeing buses stop at the nearby Marriott Hotel and there is a direct bus to the airport that stops very close by. A clean, comfortable, well-located budget hotel, offering excellent value for money!

The rooms are a rip off. They are not cabin rooms they are submarine rooms. For 2 people they are a disgrace. The shower area is really a shower with virtually a toilet in it.Good luck in placing two normal size suit cases in the room . The room must (???) have been designed by an accountant wanting to save money. Stay away from this place