The shutters are extremely well made and were supplied exactly to the measurements that I had given. They were relatively easy to fit and look really solid and very attractive. My only criticisms wo... See more
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Quayside House, BN41 1WF, Hove, United Kingdom
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everything was very good quality and finish of products ,very well pakaged , and labeled . Delivery was fine , but a long wait from maufacturers

Reply from California Shutters
Really easy process, from measuring to fitting. I ordered on the 11th July and received today! Brilliant service.
The shutters are weighty and of a good quality. They fit like a glove, and now make my barn look so chic!
My garden is South facing and with this hot weather my living room has been a little warm even with the thick walls . After fitting the blinds I can notice a difference, but I haven't had to compromise on light.
The windows are draughty in Winter so I know these blinds are going to help with this too.
I only ordered two blinds to begin with, just in case I was disappointed. Not in the slightest, totally the opposite.
I'm so pleased with my purchase. The delivery was great too. Now for the bedrooms.

Reply from California Shutters
Amazing sales, and the blinds are of excellent quality. Compared to other companies which we have had the quality is exactly the same without the price tag.
We shall definitely use it again

Reply from California Shutters
Firstly the website is informative and intuitive in placing an order efficiently. Any questions or help needed were quickly answered by the telephone help which is maned by knowledgeable, polite and enthusiastic team. The wait time for the hardwood shutters was clearly stated and delivery was achieved on time. The shutters are a super quality product and were well packaged and coded to identify left and right installations. Fitting was easy and look excellent when fitted. However one important and avoidable issue in the preparation to fitting is the lack of any reference to the fitting elements contained in each of the boxes for each shutter. I consider myself a competent DIY person but when confronted with the contents of these fitting boxes it was impossible to understand the function of some items and the importance in the fitting process. I had to contact the help line to determine the application of some of the items. The help assistant clarified most items and some that were not relevant to the fitting process but this did take some time. I mentioned that this could be completely rectified and save time and confusion for both the customer and California Shutters if they invested in a simple "Un Boxing" video in general and the fittings box in particular. This would be consistent with there general desire to provide an excellent product and great customer experience. Essential as your product is sold for self assembly.

Reply from California Shutters
Really good prices and excellent quality products. I was especially satisfied with their customer service department. Amy responded to me quickly for a query I had, and was extremely helpful

Reply from California Shutters
I recently purchased Perfect Fit shutters from California Shutters UK and I'm delighted with the overall experience — from the product itself to the customer service that accompanied it.
The shutters are well made. They sit neatly in the window frame, operate smoothly, and give the conservatory a clean, totally refreshed look that I'd been hoping for.
Researching this company prior to placing orders the feedback was good and customer service was given to a very high standard.
In particular, one member of the team: Aditi, confirmed that I had chosen the right company to deal with when I made contact with them.
From the moment I had a query about my delivery, Aditi went above and beyond. She was responsive, professional, and genuinely committed to resolving my questions rather than simply passing me along or offering vague reassurances.
Requests for information were followed up thoroughly and promptly, and I was kept fully informed at every stage of the process — no chasing required on my part.
In an era where good customer service can feel increasingly rare, Attila gave me complete confidence that my order was in good hands.

Reply from California Shutters
Easy to follow measuring guides and fitting instructions. Will use California Shutters again.

Reply from California Shutters
These shutters look amazing , so happy .. Have ordered for the rest of the house

Reply from California Shutters
Excellent shutters ,easy to install no problems. great communication and delivery.

Reply from California Shutters
Excellent service , great quality,clear instructions on how to measure and self fix . they got delivered well before expecting.will certainly be ordering from California shutters again .

Reply from California Shutters
The shutters are extremely well made and were supplied exactly to the measurements that I had given.
They were relatively easy to fit and look really solid and very attractive.
My only criticisms would be the lack of any written installation instructions and the long delivery delay, but overall they were well worth the wait.

Reply from California Shutters
We ordered a shutter 2 years ago, we were so impressed by the quality and the easy installation, so we ordered the rest to complete the house. Great shutters and great service.

Reply from California Shutters
A little long on delivery,but so worth it,awaiting second lot and will use again for the back of house......easy to assemble........

Reply from California Shutters
Great product, easy to fit and look great. Have ordered twice and although take a while to come, you are advised on this, but only after order has been placed. But then kept up to date with progress. The size you order is bang on accurate, so might want to order a few mm smaller so no issues when fitting.

Reply from California Shutters
Customer service was second to none, they were so helpful when I spoke to them about my awkward windows in my old Victorian house. Shutters arrived earlier than expected and the delivery driver was so lovely.
We were super pleased with the quality and ease of putting them up, at first we were looking for the instructions manically but everything is online so make sure you realise like this. Once up they finished the room of beautifully and we are beyond pleased with them. Would definitely use this company again when we buy another house. We are sold! Thank you California shutters ☺️

Reply from California Shutters
Delighted with our California, cafe style shutters - the manufacturing quality and precision is excellent. Each shutter was well packaged, clearly labelled and had plenty of hardware. We fitted without issue.
They’ve transformed our home.
Our son had previously used California Shutters, and highly recommended them - each shutter is bespoke and made to order. They take a couple of months to arrive, however patience is rewarded by the quality you receive.
Thank you.

Reply from California Shutters
California shutters... made in China designed... in China. Although the shutters are of reasonable quality the timeframe in which these items took was crazy slow.
During the time of ordering and delivery I actually sold my house which meant that these were no longer needed. getting through to someone to get the order canceled was impossible and by the time this did happen... it was too late to cancel this order. Sales tactic... I think so.
So all in all, good shutter poor customer service.

Reply from California Shutters
Very good company...good product and aftersales
Both perfect fit and wood shutters were good
Can get good prices if you wait for their sales

Reply from California Shutters
Easy to order and measure. It took along time for them to arrive but I had been given an estimated date which was about 3 months.
That said, they were easy to fit and fitted perfectly. I had used this company in my old house so knew it was excellent quality and wasn’t disappointed this time either 👍

Reply from California Shutters
I've got loads of good things to say about the company after buying twice from them; each time white hard wood with mid rail and hidden connecting rods. I read with interest a one star review that was all about either measuring incorrectly or not following instructions (or both). I am not a professional but a keen and competent do it yourselfer of (now 73 years). My first order several years ago at the home I have just moved from, was for fifteen windows, which included three windows in each of two bays and French Doors. On measuring, I decided that it might be too gappy so I deliberately didn't follow the contractual advice given by the company and halved the figure you are advised to subtract. On receiving the shutters (on time and perfect) I went about installing (which I did in two days). I should have taken that contractual advice, as the fit was inevitably too snug. I was lucky as the house was a new build with dot and dab plasterboard and as I had bought the front of reveal type shutter, in probing the corner of the reveal found it had a metal band on the external and internal corner. The window reveals were remarkably square and all I had to do was peel the band off the inside of the reveal and a little bit of sanding and the frames all went in square (more by luck than judgement). Result happiness. Never had any problem s with the shutters in about seven years. Moved house November; another new build. This time on checking the company website, the measuring instructions were the same. This time (having learnt from my previous experience), I followed the measuring instructions to the letter. I received the order (ordered late November ETA mid to late February, came on time, fun tracking the container on the app). The order was complete, delivery as notified packaging exceptional. Unpacked each frame into its room. There was one very small window, which I did first. It fell into the reveal with the merest of heel of hand pushes, screws in, shutters pinned in, result happiness. I repeated this with the next six windows (one of which was inside the reveal) with no problems. My problem came with the kitchen window (the most awkward getting up on the worktop etc). I'd put the kitchen order on last as initially I was going to leave it as it's a nice bright kitchen and the windows are a good style. While I cogitated and waited for an upcoming sale (Black Friday perhaps?), I went off and measured five rooms to have sliding mirror wardrobes installed. That company wanted the full size of the intended space, floor to ceiling, side to side and whether it had an end panel. They wanted the full measurement and that is because their programme algorithms need a bit of complexity to facilitate the design (they're all in with no problems because I followed their instructions). Back to my California Shutter order and I didn't get the full size thing out of my head and as a consequence didn't make the contractual deduction. I've pretty much got away with it as again it's a new build with dot and dab plaster but a bit messier. It was only one out of eight but whatever my reasoning it was just carelessness and unnecessary. A salutary lesson then; California Shutters, like every other supplier of anything, has a contract with it's suppliers, it's staff and it's customers. If we all play our part correctly the result is nothing short of spectacular. The construction method is clever and easy, the finish is superb and the service quite remarkable. They've upgraded a few things. Nice long coarse thread screws, a ready mitred bead all round the inside of the frame hiding the screw holes and a variety of plastic cover plugs to hide any of the other holes. My thanks to Alex in Customer Services who quickly resolved a minor issue for me. Well done to the team.

Reply from California Shutters
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