camelactive.com Reviews 

Reply from camelactive.com

Oct 15, 2026

Thank you for sharing your feedback.

We sincerely apologise that your order arrived after 11 business days instead of the 3–5 business days stated on our website.

The delay was caused by temporary logistical issues, which have now been resolved. This does not reflect our usual standards or the level of service we strive to provide. We understand your disappointment, as you should be able to rely on the delivery information we give you.

We would like to offer you appropriate compensation for the inconvenience caused. Please contact our customer service team at kundenservice@camelactive.com with your order number so we can arrange this with you.

We appreciate the opportunity to make things right and hope to regain your trust.

Best regards,
Your camel active team

Reply from camelactive.com

Sep 28, 2026

Hello,

thank you for taking the time to share your feedback. We’re sorry to hear that the sole of your shoes has cracked after only a short period of regular wear. This is certainly something we would like to take a closer look at as it does not reflect the quality standard we aim for and appears to be an uncommon deviation.

Could you please contact our customer service directly (kundenservice@camelactive.com) and provide us with the exact model or article number, the approximate date of purchase and, if possible, some photos of the affected areas? This will allow us to review the issue in more detail.

Thank you for bringing this to our attention.

Best regards
Your camel active Team

Reply from camelactive.com

Sep 8, 2026

Thank you very much for your positive feedback!

We are delighted to hear that you are happy with the design, comfort, and overall look of our products.

We hope you continue to enjoy your camel active products and look forward to welcoming you again!

Kind regards,
Your camel active Team

Reply from camelactive.com

Sep 2, 2026

Dear Benjamin T.,

We’re very sorry that your return was not processed correctly and completely in the first place. We fully understand how frustrating and concerning it must have been to receive a refund for only one pair of shoes while still waiting for the remaining amount – especially after you had already contacted our customer service for help.

Unfortunately, temporary staffing constraints within our internal logistics team have led to delays in processing some returns. In your case, this also resulted in your return not being recorded in full as quickly as it should have been. We sincerely apologize for this. While this explains the delay, it does not reflect the level of service we aim to provide.

We have now reviewed your case again and, to resolve the matter for you without any further delay, the missing items have been processed as returned and the corresponding refund has been initiated.

We are very sorry for the inconvenience, the additional effort and the understandable frustration this has caused you.

Our customer service team will also contact you directly regarding an additional goodwill solution.

Thank you for bringing this to our attention and for giving us the opportunity to put things right.

Your camel active Customer Service Team

Reply from camelactive.com

Updated Mar 19, 2026

Thank you for taking the time to share your experience. We are very sorry to hear that the gloves did not meet your expectations in terms of quality and warmth. This is certainly not the standard we aim to provide.

We take feedback like yours very seriously, as it helps us improve our products. If you would like, our customer service team is happy to review your purchase and see how we can assist. You can contact them directly at kundenservice@camelactive.com
.

We appreciate your honesty and hope we can have the opportunity to make your next experience with Camel Active more satisfactory.

Best regards,
Your camel active Team