Canada Life were helpful and strove to give the best possible service when a pension transfer didn’t work as expected (at no fault of Canada Life). I would have liked more updates from them as tran... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found a safe place for my annuity. Took a while to set up. Helpful paperwork sent - easy to understand. Unable to set up account online but very helpful lady at customer service arranged to send pays... See more
Company replied
I give a 4 because I had to come back for a second time for the information I needed to be sent to me. The second person was perfect, but as usual it's a complete pain having to get through bots that... See more
Company replied
This experience has allowed us to organise areas of our home by adding a large conservatory and a light tunnel above the lounge area. These two areas are now key to our living. In addition the reasona... See more
Company replied
Company details
- Non-Bank Financial Service
- Fund Management Company
- Income Protection Insurance Company
- Mortgage Lender
- Retirement Scheme Provider
- Term Life Insurance Provider Company
Written by the company
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Contact info
High Street, EN6 5AF, Potters Bar, United Kingdom
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4.3
Excellent
954 reviews
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What I didn't like
I didn't.like that I was twice asked to justify why I needed the tranche of my loan, when I had replied by return of post first time. And I didn't like that I felt I had to justify why I needed the tranche. It felt hostile. There will come a time when my reason will be to maintain a lifestyle- great holidays while I am still able to enjoy them- do I risk being turned down?
April 11, 2026
Everything has gone well so far.
May 15, 2026
Excellent Service
Fantastic support from Canada Life, everyone we dealt with was very friendly and extremely professional.
Would have no issues with recommending Canada Life to friends and family.
May 15, 2026
Canada Life are a great investment…
Canada Life are a great investment company, easy to contact, easy to understand, communicate well and good returns
May 15, 2026
Good communications
May 15, 2026
Loan drawn and in subsequent years repaid
In 2021 Canada Life lent us funds for a large transaction. The process to obtain the loan was thorough but not overburdening. The team at Canada Life were always helpful. We realised the related asset in April 2026 and repaid the loan. The process to repay the loan was clear and worked without a hitch. I recommend Canada Life for their expertise, understanding and commitment.
April 27, 2026
Quick to answrr the phone
Quick to answrr the phone, very polite, and quick to fulfill my needs
April 29, 2026
The whole process from start to finish…
The whole process from start to finish was great and they kept me updated every step of the way through out.
May 15, 2026
May use AI-assist with repliesRead more
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This company has cost me a great deal…
This company has cost me a great deal of money as they did not follow the instructions they were given, clearly and in large print.
No doubt they would use the small print as an excuse.
April 20, 2026
Unprompted review
Reply from Canada Life UK
Hi Hilda,
Thank you for taking the time to leave us your feedback. I’m really sorry to hear about your experience and understand how frustrating this must have been for you. This certainly isn’t the level of service we aim to provide, and we’d like the opportunity to look into what happened.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
Reply from Canada Life UK
Hi David,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you were so pleased with the service provided by our team.
All the best,
Helen
Matters dealt with very efficiently.
April 28, 2026
Unprompted review
Reply from Canada Life UK
Hi Michael,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that matters were dealt with very efficiently for you.
All the best,
Helen
Very efficiently dealt with me
May 8, 2026
Reply from Canada Life UK
Hi Karen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that your enquiry was dealt with efficiently.
All the best,
Helen
Easy to fill in forms
April 2, 2026
Reply from Canada Life UK
Hi Tony,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found our forms easy to complete.
All the best,
Helen
Had to do a lot of chasing to keep…
Had to do a lot of chasing to keep updated on the progress, quite disappointing as the first time I used them they were excellent
April 27, 2026
Reply from Canada Life UK
Hi Sharon,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and appreciate you bringing this to our attention. We’d really like to understand what’s happened and see how we can help put things right.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch.
All the best,
Helen
I was having difficulty selling my…
I was having difficulty selling my house before my mortgage came to an end.
Canada Life helped me with a lifetime mortgage to the very best of their ability.
A big thank you to Canada life and my two financial advisors.
June 30, 2025
Reply from Canada Life UK
Hi Julie,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that we were able to support you with a lifetime mortgage at a challenging time, and that both Canada Life and your financial advisers were able to help you move things forward.
All the best,
Helen
Reply from Canada Life UK
Hi Chris,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found the process simple, quick and easy to deal with.
All the best,
Helen
Reply from Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear you found our rates competitive, while also taking on board your comments about communication. If there is anything you do need from us, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
Fantastic support from Paul Dolan at Canada Life!
I can’t thank Paul Dolan enough for his help last week. We hit a last-minute legal hiccup on a case with a really tight deadline, and Paul was incredibly helpful in moving things along and ensuring we completed on time. His proactive support turned a stressful situation into a success. It’s rare to find BDM so willing to go the extra mile to ensure a completion stays on track. Absolute lifesaver - thanks again, Paul!
May 1, 2026
Unprompted review
Reply from Canada Life UK
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear how helpful Paul Dolan was in supporting you through a last‑minute legal issue and helping to keep everything on track under a tight deadline.
All the best,
Helen
This company is very easy to deal
This company is very easy to deal, making the entire process simple. I would recommend 👌
March 27, 2026
Reply from Canada Life UK
Hi Melvyn,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m happy to hear that you found us easy to deal with and that the process was simple from start to finish.
All the best,
Helen
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