Canton Lautsprecher Reviews 

I spent a lot of time researching the right speakers and chose Canton for its quality reputation. I purchased C 309 passive speakers from an authorised Australian dealer on 26 June 2025.

On 4 July I reported a visible paint defect on one grille to the dealer with photos. I was told it was “very minor” and advised to use a black permanent marker. When I declined, I was asked to send the grille to Melbourne at my expense for inspection, with no guarantee of a replacement.

I contacted the Australian distributor, Indi Imports. Their replies echoed the dealer. They suggested a marker again, implied the damage was my fault, and said return freight was not covered. This did not align with my understanding of Canton’s warranty or Australian Consumer Law.

Because the local route was unhelpful, I contacted Canton directly through several channels. On 11 July I copied Canton’s service team on my email to the distributor, and I also sent a separate email to the same support address that day. On 12 July I submitted an online enquiry via Canton’s website. I received no response to any of these. On 16 July I sent a Facebook message to Canton. On 21 July their social media team replied that my message had been passed to support. I have had no follow up since.

I raised a claim with my payment provider on 18 July. They responded within hours and set a deadline for the seller to reply. The dealer called the next day to arrange the paid return of the grille, and a replacement was dispatched on 28 July.

My disappointment is with Canton’s lack of acknowledgement and support. I did not expect Canton to handle the logistics directly. I did expect the company to stand behind its warranty and quality claims, to respond to my enquiries, and to ensure its authorised partners provided fair service. That did not happen. I only reached a resolution after involving my payment provider.

I chose Canton because I believed in the brand. This experience has not matched that belief.

Awful product quality and basically nonexistent customer service. I’ve recently ordered a Canton Smart Connect 5.1 from their official website. Apart from the purchasing experience being a headache on their website, the product itself had an astonishing number of issues which rendered it very impractical. When contacting Canton through their official customer support, asking for assistance with the problem, they didn't reply at all. Not only is the product flawed, but the remote (which is a basic accessory that's always included with the device) needs to be bought separately, meaning that you don't have access to certain functionalities without it! I find this borderline a scam and will make sure not to ever do business with them again. I did not expect this from a German company. If you're looking to buy something from them, look elsewhere and rely on better-known brands with better customer service!