Canva Reviews 

6,632
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,615 reviews, reviewers had a great experience with this company. Customers frequently praise the platform for its extensive collection of free templates and its user-friendly interface that greatly simplifies various creative projects. Many people find it extremely useful for designing professional-looking materials quickly, noting that the system remains accessible even for absolute beginners. However, some reviewers were not happy with the navigation, noting that certain tools and pro options feel confusing or overly restricted behind paid subscriptions. Some people also felt that reaching out for assistance could be rather frustrating when trying to resolve complex technical hurdles or unexpected billing inquiries.

What people talk about most

User experience

Reviewers mention positive feedback about user_experience, highlighting that the platform is generally easy... See more

Product

Users describe positive interactions with product, finding it easy to use, reliable, and packed with useful... See more

Website

Customers had ambiguous experiences with website, with many praising the platform for its accessibility and... See more

Application

Reviewers highlight ambiguous aspects of the app, expressing a wide range of differing experiences. Some... See more

Customer service

People report ambiguous experiences with customer service, marked by a sharp division among consumers. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the creative aspects of Canva and the abundance of free source materials available. I just wish the video development controls were a lottle easier to use on laptops. I have somw difficulties... See more

Rated 4 out of 5 stars

I started using Canva as an addition to CapCut. I like the fact that Canva is good for anyone who is new to video and image creation. I would recommend it for anyone that is just starting out , becaus... See more

Rated 4 out of 5 stars

We have a school version of Canva and it seems to me that there are limitations unless it's because I'm not using the system correctly. I watch tutorials that say I can do this or that but when I try... See more

Rated 4 out of 5 stars

I love Canva but the is so much stuff that in order to us you have to have the subscription so when I type in for a pic I will be scrolling forever meanwhile all of the pictures I want, I'm just passi... See more


Company details

  1. Software Company
  2. Cloud Computing Service
  3. Digital Printing Service
  4. Graphic Designer
  5. Web Collaboration Platform

Written by the company

Canva is a global online visual communications platform on a mission to empower the world to design. It’s a simple way to create beautiful designs from presentations to infographics, videos, t-shirts, websites and social media graphics. Need help? Get customer support, 24/7 here: https://www.canva.com/help/get-in-touch/

Productivity, meet creativity.

Written by the company

Canva’s Visual Suite reimagines the way teams work, bringing creativity, productivity, and the power of AI into one platform.
The most powerful Visual Suite yet. With AI by your side across every format, designing has never been this effortless. And with new design types like email, forms, and coded creations in the editor, you have even more ways to create, collaborate, and bring your imagination to life.

Contact info

  • 110 Kippax Street, 2010, Surry Hills, Australia

  • canva.com

4.0

Great

TrustScore 4 out of 5

7K reviews

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4.0

All reviews

(6,632)

4,053 reviews in the last 12 months

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Magic AI credits

Rated 1 out of 5 stars

Basic Functions NOT Free

If this product paywalls after the 3rd basic use, standard basic functions (adding plain text) do NOT remain free, as stated in several searches about the issue. They are temporarily available per use, and this should be readily available rather than misleading information. I have plenty of open-source software just thought I'd use Canva in browser situationally and probably never will again. Meme generators do better with this y'all, it's unprofessional at best and at worst an AI shill.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Could not be happier with the end…

Could not be happier with the end result. As someone who is completely tech-illiterate, I was terrified at the start of the process. But using the AI feature overtime I slowly managed to get my design almost EXACTLY how I wanted it. Canva team memebers then helped me figure out how to see what my designs would look like and navigate through the printing process. Within a few hours my design was ready and I got it earlier than even anticipated (by a full day). Excellent product! I was worried the heavy images would be clunky and stiff, not at all. Nice and lightweight. Exactly as it appeared in the mockup. Thrilled. This t-shirt is for a once in a lifetime trip to the Jackpot primetime taping week of the Price is Right, so a big shoutout to the Canva team for all their help and wish me luck!

July 15, 2026
Rated 5 out of 5 stars

Canva Reinvents YOU

I use Canva in my everyday life, not only for work but for personal and professional flyers, documents, agendas, resume's and so much more! I've entered a world that I didn't know existed, the collaborations, AI is my best friend and having a system that is user friendly makes this the best product out on the market today!!!

July 18, 2026
Rated 4 out of 5 stars

ONE ISSUE

I love Canva, it is very calm , and made me love it. I really appreciate it. But one issue, the AI code, it needs to be better at coding things, I still really like it though,
Sincerely,
Olyvia.

July 19, 2026
Rated 5 out of 5 stars

good design

good design. just a request if you could allow at least 2 free options in each feature it will help to understand what the features are and how it can be used as canva is compatible with every AI

July 17, 2026
Rated 5 out of 5 stars

FAST Customer Service

I was late to cancel my trial for canva pro and talked with the AI help chatbot on their website. It got me to the page I needed to submit a help request and I had received a response and a refund literally within 30 seconds. This is an awesome use of AI!

They said they would refund me as a one-time courtesy, which I appreciated. And they even canceled my membership for me.

Big fan of Canva and this experience made me even more of one.

July 13, 2026
Rated 1 out of 5 stars

No customer service

I ordered invitations from Canva but realized a mistake in my order. Though the confirmation email said that I could cancel within 2 hours of placing the order, the cancellation link was not working during this time despite multiple, multiple attempts. There was NO phone number or email address to discuss this with customer service, just an AI bot that kept trying to take me back to the broken link. WILL NEVER USE AGAIN.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

It's a really easy to design platform…

It's a really easy to design platform and I hope they will expand to more than just 2d designs.
Maybe in pixel arts or 3D designs too.

But even at the current functionality I just have gratefulness.
I wish I could buy the premium, but I am still financially dependent but even of free tier I am able to make satisfactory designs.
Nothing more I can ask for.

The only thing I hate is inclusion of AI features because they never seem to be any helpful and manual designing is best. Maybe ai features are helpful for professionals but for me, it was not a kind experience, instead I like the old way, and I am grateful that they didn't replace anything with AI features and only added it as an extra feature

January 14, 2026

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