Canva Reviews 

6,627
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 3,604 reviews, reviewers had a great experience with this company. Customers truly love how simple it is to navigate the platform and use the free templates for creative projects. People consistently find the digital tools helpful for crafting professional graphics without needing prior design experience. However, some people mentioned that finding a customer service phone number or getting a prompt reply was difficult when support issues arose. Some reviewers were not happy with needing a paid subscription to access many popular pictures and templates. A few users also noted that the software can occasionally feel a bit complicated to navigate during editing tasks.

What people talk about most

User experience

Reviewers mention positive feedback about user_experience, highlighting that the platform is generally easy... See more

Product

Users describe positive interactions with product, finding it easy to use, reliable, and packed with useful... See more

Website

Customers had ambiguous experiences with website, with many praising the platform for its accessibility and... See more

Application

Reviewers highlight ambiguous aspects of the app, expressing a wide range of differing experiences. Some... See more

Customer service

People report ambiguous experiences with customer service, marked by a sharp division among consumers. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I started using Canva as an addition to CapCut. I like the fact that Canva is good for anyone who is new to video and image creation. I would recommend it for anyone that is just starting out , becaus... See more

Rated 4 out of 5 stars

I like the creative aspects of Canva and the abundance of free source materials available. I just wish the video development controls were a lottle easier to use on laptops. I have somw difficulties... See more

Rated 4 out of 5 stars

I love Canva but the is so much stuff that in order to us you have to have the subscription so when I type in for a pic I will be scrolling forever meanwhile all of the pictures I want, I'm just passi... See more

Rated 4 out of 5 stars

We have a school version of Canva and it seems to me that there are limitations unless it's because I'm not using the system correctly. I watch tutorials that say I can do this or that but when I try... See more


Company details

  1. Software Company
  2. Cloud Computing Service
  3. Digital Printing Service
  4. Graphic Designer
  5. Web Collaboration Platform

Written by the company

Canva is a global online visual communications platform on a mission to empower the world to design. It’s a simple way to create beautiful designs from presentations to infographics, videos, t-shirts, websites and social media graphics. Need help? Get customer support, 24/7 here: https://www.canva.com/help/get-in-touch/

Productivity, meet creativity.

Written by the company

Canva’s Visual Suite reimagines the way teams work, bringing creativity, productivity, and the power of AI into one platform.
The most powerful Visual Suite yet. With AI by your side across every format, designing has never been this effortless. And with new design types like email, forms, and coded creations in the editor, you have even more ways to create, collaborate, and bring your imagination to life.

Contact info

  • 110 Kippax Street, 2010, Surry Hills, Australia

  • canva.com

4.0

Great

TrustScore 4 out of 5

7K reviews

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4.0

All reviews

(6,627)

4,053 reviews in the last 12 months

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Magic AI credits

Rated 5 out of 5 stars

How amazing is Canva?

My experience was great because it had a lot of templates and creative ideas like All About Me that Canva AI made for me, but I really wish their was less premium templates because they are all really nice.

June 10, 2026
Rated 5 out of 5 stars

best AI

I love how you can use AI to generate photos and even desine your own posters and others

June 3, 2026
Rated 2 out of 5 stars

I really regret switching over

I really regret switching over to Canva, as it's been an extremely frustrating experience. The program makes it difficult to do the most basic things, and the AI is some of the most awful I have encountered anywhere, and that is a low bar. It is unable to understand the most basic of commands, to the point it feels as if I am being trolled -- and for some reason the software seems to have taken away the ability to simply do things yourself. I've only been using Canva for a few months, but I swear the mandatory AI tools have gotten even worse in that time. I'm baffled at why I heard so many good things about Canva going in.

June 6, 2026
Unprompted review
Rated 3 out of 5 stars

Great and bad things.

Everything was great but way to many things are crowned and the ai wouldnt give me the things I wanted and since I been using Canva for 3 years and they JUST added the crowns ALL of my favorites are gone EVERYTHING else is great.

June 4, 2026
Rated 1 out of 5 stars

Just move it.

That feeling when you're trying to write on a slide but can't see what the hell you're even writing because the floating mini unneeded magic write, comment, lock position and appearance, duplicate, delete and more bar just HAS to go OVER the text you're TRYING TO LOOK AT AND EDIT. Top five most useless features along with the fart of an AI you've added just to go with the trend. Literally one of the most basic points in design, all that space on the side but you HAD to make it squish in on the text whenever it can't fit in frame. Not even an option available to just hide the bar that I never even use. Did you just put it in there in hopes people would missclick and accidentally use the AI feature you cramped in there so you can shove more AI down our throats and convince yourselves that everyone loves it?

June 4, 2026
Unprompted review
Rated 3 out of 5 stars

Worst Customer Support Experience

Hands down the worst customer support experience I have dealt with from a tech company. Emailed back and forth for over a week, with their responses completely irrelevant to any information I shared. It felt like talking to a bad ai agent. The answers felt copy and pasted. Some were grammatically incoherent. And after all that time and frustration, I am no closer to my issue being resolved. I decided to file a complaint with the BBB, and see where that takes me.

UPDATE: A real and competent human reached out and solved everything in a single email so updating to 3 stars since the issue was resolved. However, it should have been a single email to start- not nearly 2 weeks of total ineptitude.

May 17, 2026
Rated 4 out of 5 stars

Canva review

This company provides a lot of features to create the best of what you want, such as AI image generation, background remover and A LOT of different handwriting texts styles. I love it and use it for almost all presentations.

May 29, 2026
Rated 1 out of 5 stars

DISAPPOINTED

Great options. Sadly they are using AI in everything. My logo contain something that their AI recognizes as a treat. So I cannot use it work although I am paying for subscription which is not cheap. After several tries with the management, they didn’t do anything and told me to change my logo, like are you for real??

April 28, 2026

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